OverviewThis property is situated within a 3-minute drive of the Trans-Canada Highway and the Guildford Town Centre, a shopping mall. Offering free Wi-Fi, dry cleaning service and meeting facilities, this property is well suited for business travellers.
This hotel is 100% smoke free and all 77 rooms include free Wi-Fi, a 37" flat screen TV with pay-per-view movies, an iron and ironing board, a mini-fridge, a coffeemaker, a microwave, a hair dryer, free local calls and individual climate control. Rooms are furnished with two queen beds.
Suites also include a separate sitting area, a sofabed, a kitchenette and bath robes. These suites are furnished with one king bed or one queen bed in a separate bedroom. Some suites also include a fireplace.
Free parking is available on site and pets are permitted in certain rooms for an additional fee of $20 per pet, per night (maximum of one pet per room and 20 lb weight limit).
The on-site ABC Country Restaurant serves breakfast, lunch and dinner.
Other on-site amenities include a fitness centre, an all-season outdoor hot tub, a seasonal outdoor pool, a business centre, meeting/event space and dry cleaning service.
The SkyTrain Station, offering public transit to downtown Vancouver, is 10 minutes away by car, while the Tynehead Regional Park is an 8-minute drive away. The Guildford Golf & Country Club is 11 minutes away by car, while the Surrey Museum is an 18-minute drive away. Cloverdale Arena, a sports and concert venue, is about 18 minutes away by car. The Vancouver International Airport (YVR) is about a 45-minute drive away. (All driving time estimates: Google Maps)
The GoodSeveral reviewers indicated that they had pleasant or satisfactory stays at this property, among the reviews sourced for this editorial.
Many guests described their rooms as clean and a few reviewers thought that their rooms were generally comfortable. A few guests found their rooms well equipped and these guests specifically mentioned the flat screen TVs, mini-fridges and microwaves. A few guests found their rooms to be quiet and several reviewers thought that their beds were comfortable. However a couple of guests had concerns about noise and their beds (see below for more details).
The staff were frequently complimented for their friendly and accommodating service. A few guests mentioned that the staff were always smiling and one reviewer said that the customer service was outstanding.
Several guests found the hotel conveniently located for accessing the Trans-Canada Highway and the Guildford Town Centre. A couple of reviewers thought that the room rates were reasonable and that the hotel offered good value for the money they spent.
The Bad
There were several concerns or complaints found for this property, among the reviews used for this analysis. However, many of these complaints seemed to result from isolated experiences. There were some common concerns found. A couple of guests were disappointed that this property no longer offered a free breakfast and a couple of reviewers did not enjoy the food at the on-site restaurant.
A few guests complained about noise disturbances and these reviewers described hearing noise from the outside pool, traffic, a neighbouring elevator and the in-room air conditioning unit.
A couple of reviewers complained that their beds were uncomfortable. One guest was upset that the hot tub was not in working order, while another reviewer noticed debris in the outdoor pool.
Expedia.ca gave this hotel an average score of 4 out of 5, with 90% of 185 guests recommending the property.
TripAdvisor.com ranked this hotel #12 out of 21 hotels in Surrey, with an average score of 4 out of 5, from 28 reviews.
