This resort is situated on a secluded beach on Okanagan Lake. Offering condo-style suites with full kitchens, this property is well suited for guests who prefer self-contained accommodations.
This property is 100% smoke free and all suites include a full kitchen, a fireplace, a flat screen TV and DVD player, an iPod dock, free Wi-Fi, bathrobes and a soaker tub. All suites feature separate living room, dining room and bedroom spaces.
Select suites also include a balcony with a view of the lake. Studio and one-bedroom suites are furnished with one queen bed and may include a sofabed. Two-bedroom suites are furnished with one king bed, one sofabed, and either a queen bed or two single beds in the second bedroom. Some two-bedroom suites also include a second bathroom.
Free underground parking (one space per suite) is available on site and pets under 50 lbs are permitted in select suites for an additional fee of $25 per night. There is a maximum allowance of two pets per room.
The adjacent lakefront Local Lounge Grille serves brunch, lunch and dinner daily and has a patio. Dining can also be found on site at the Bistro, serving breakfast, lunch, ice cream, coffee and snacks. It also sells sundries and supplies such as sunscreen. Please note that the Bistro closes briefly between 3 pm and 5 pm daily, and is open evenings until 8 pm. This property has its own liquor store.
The on-site Beyond Wrapture Mind and Body Day Spa offers massage, body treatments and esthetic services. On-site recreational facilities include an outdoor heated pool, two outdoor hot tubs and a fitness centre. Boat rentals are available for a variety of vessels, including pontoon boats, pedal boats, jet skis, kayaks and canoes. This resort also offers family activities including boat cruises, Lego-building, beach yoga and outdoor movies.
Other on-site amenities include conference/banquet space, grocery delivery service (to be arranged with the Bistro 48 hours in advance) a common BBQ area, a convenience store and guest laundry facilities. The resort offers private beach access.
Access to Highway 97 is 3 minutes away by car. The town centre area, which features the Summerland Arena, shopping, restaurants, the Community Arts Council and the Centre Stage Theatre, is a 5-minute drive away.
The Sumac Ridge Estate Winery and the Glengarry Golf and Country Club are both about 7 minutes away by car. The Summerland Golf and Country Club is a 15-minute drive away, while the Penticton Regional Airport (YYF) is about 20 minutes away by car. (All driving time estimates: Google Maps)
Many guests seemed to be impressed with the quality of their rooms, among the reviews used for this analysis. Reviewers described their rooms as well appointed, spacious and comfortable. Several guests agreed that their rooms were clean and that their beds were comfortable. Some reviewers also mentioned that their in-suite kitchens were well equipped with everything you need to cook. Several guests also appreciated the private balconies. However, there were some complaints about rooms (see below).
Several reviewers mentioned that they enjoyed the quiet lake location and some guests also praised the views of the lake and marina from their rooms. However, it should be noted that not all rooms overlook the water (see below).
A couple of guests praised the food at the on-site restaurant, while a couple of other reviewers thought that the room rates were reasonable.
A few reviewers found the front desk agents to be friendly. However, several guests expressed concerns about the customer service they received (see below for more details).
There were a few common concerns found for this hotel, among the reviews used for this analysis.
Several guests thought that the staff were unhelpful and not overly friendly. One reviewer said that the staff were not customer service-oriented, while another guest described the front desk agent she encountered as abrupt.
A couple of guests were disappointed that their rooms did not have views of the lake, while a couple of other reviewers complained that their in-room climate control units were ineffective. These guests described their rooms as either uncomfortably warm or uncomfortably cold.
There were a few other concerns found among the reviews, but these concerns seemed to result from isolated experiences.
gave this hotel an average score of 4.4 out of 5, with 94% of 137 guests recommending the property.
TripAdvisor.com ranked this hotel #1 out of 4 hotels in Summerland, with an average score of 4 out of 5, from 206 reviews.