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BEST WESTERN Mountain Retreat Hotel

BEST WESTERN Mountain Retreat Hotel is a 3 star hotel in Squamish, British Columbia, Canada 38922 Progress Way, Squamish, BC, Canada
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Guest Reviews
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45-minute drive from Whistler with clean rooms, but some concerns with noise

  • Free Wi-Fi, free parking
  • Numerous guests were pleased with the hotel's proximity to Whister and local shops and restaurants
  • The hotel's rooms were the source of many compliments for their cleanliness and spaciousness
  • Several lodgers praised the hotel's on-site restaurant for its variety, quality and price
  • Some guests reported noise disturbances during their stay
  • A few lodgers were disappointed with the hot tub being too cold or closed for maintenance

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Editor's Analysis
Updated on Mar 12, 2013
Located just off Highway 99 and about a 45-minute drive from Whistler Mountain, the Best Western Mountain Retreat Hotel is geared towards road travellers, visiting or passing through the area, who prefer an economical hotel close to the highway with an on-site restaurant.

This hotel has 87 air-conditioned guest rooms and suites, each offering one king or two queen beds, free Wi-Fi, cable TV, a coffeemaker, a microwave, a mini-fridge, a desk, an iron and ironing board and a hair dryer. 

Hotel amenities include an indoor pool with a waterslide, a hot tub, fitness facilities, a business centre, a convenience store, and on-site dining at Timberwolf (open for breakfast, lunch and dinner daily). Parking is free, pets are permitted for $20 per day per room. The hotel offers three wheelchair accessible rooms.

West Coast Railway Heritage Park is a 4-minute drive northwest of the hotel, while hiking is available at Stawamus Chief Mountain (roughly a 6-minute drive north). Walmart is a 6 minutes away on foot, and Sqamish Airport (YSE) is roughly 12 minutes north by car. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent on March 11, 2013: Free Wi-Fi, free parking, pets permitted for $20/day per room, wheelchair accessible.
The Good
The majority of reviews consulted for this analysis were positive with praise going to the hotel's location, rooms and on-site restaurant.

Many guests praised the hotel's location. They found it to be near the highway, Whistler, shopping, restaurants, the local hospital, Tim Hortons, the Polar Express and a liquor store (located next door).

The hotel's accommodations were complimented by numerous reviewers. These guests described their rooms as clean, well equipped and spacious, with comfortable beds, a strong Wi-Fi signal, and great views of the mountains.

Several lodgers were pleased with the hotel's on-site restaurant. They described it as having a great selection with vegetarian options, fantastic service and inexpensive prices.

The Bad
While the majority of the reviews consulted for this analysis were very positive, there were a few common complaints about noise transfer, the staff and the hot tub.

Some guests reported noise disturbances during their stay, They reported being able to hear guests in adjacent rooms, overhead and in the hallway, as well as some traffic noise in highway-facing rooms and a children's hockey team in the common areas.

The hotel's staff were a source of complaint by some reviewers. They were characterized as unfriendly, unavailable, uninformed and "on the verge of being rude". It should be noted however that about the same number of reviewers described the staff as friendly, helpful and efficient.

A few lodgers had disappointing experiences with the hot tub. They described it as being closed for maintenance, not working properly, and warm instead of hot. guest reviews ranked the hotel #3 out of 9 Squamish hotels from 59 guest reviews. guest reviews rated the hotel 3.8 out of 5 with a 90% recommendation from 30 reviews. guest reviews rated the hotel 8.3 out of 10 from 32 reviews.

The author called the hotel on March 11, 2013 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.

Guest Reviews
Very Good
Guest Rating Explained
Rating: 8.1 / 10 Details

No. of guest reviews: 197
Guest Recommended: Mixed
Guest Ranking Explained

BEST WESTERN Mountain Retreat Hotel is #4 out of 8 hotels in Squamish ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Carolyn from Abbotsford, BC CA rated BEST WESTERN Mountain Retreat Hotel 9 out of 10 on July 14, 2013 Verified Guest Hotel Review

"Peace away from the village"
"Such a great stay. We decided to stay there on our overnight trip to whistle. It was a great hotl and not too far away from our daily commute to the village. It was nice to be away from all the drunk rowdies."
Show older reviews
Hotel review by guest is Negative
Letitia from Burnaby, BC CA rated BEST WESTERN Mountain Retreat Hotel 4 out of 10 on July 29, 2006 Verified Guest Hotel Review

"1) I had reserved online but when we arrived there was no record of it. It didn't prove to be a problem, but is a little annoying. 2) As the woman at the desk helped us, she constantly complained how hot she was as the air conditioning wasn't working. 3) Nothing special about the Hotel room, but bathroom was very clean at least. And our son had fun in the pool."
Hotel review by guest is Positive
Ronald from Stouffville, ON CA rated BEST WESTERN Mountain Retreat Hotel 8 out of 10 on March 11, 2006 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from Saint Louis, MO US rated BEST WESTERN Mountain Retreat Hotel 5 out of 10 on March 20, 2005 Verified Guest Hotel Review


  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Pet Friendly
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Air Conditioned
  • Banquet Facilities
  • Multilingual Staff
  • ATM / Cash Machine
  • Cable / Satellite TV
  • In Room Movies
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • TV
  • Laundry service
  • Golf Course (nearby)
  • Hiking
  • Photocopier
  • Courier
  • Jacuzzi
  • Pool Indoor
  • Designated Smoking Area
  • Ice Machine
  • Vending Machines
  • Family Room
  • Express Check-In/Check-Out
  • Self Laundry
  • Free Parking

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Very Good

#4 out of 8 hotels in Squamish city based on 197 guest reviews

Other hotel options in Squamish:
Higher Rated By Guests
8.3 Very Good
Sandman Hotel and Suites Squamish

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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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