OverviewLocated on the Trans-Canada Highway in the town's north end, the Comfort Inn & Suites Salmon Arm (formerly the Holiday Inn Express) is suited for road travellers who require a hotel providing family rooms, a free breakfast and highway access.
This hotel has 114 air-conditioned guest rooms and suites, each offering free Wi-Fi, cable TV, a desk, and iron and ironing board and a hair dryer. Standard rooms offer two queen beds, while various rooms and suites offer additional amenities such as a separate bedroom, a seating area with a sofabed, a mini-fridge, a microwave, a sink, a jetted tub, and a fireplace. Family rooms and queen suites offer accommodations for up to 6 people.
Hotel amenities include an indoor pool with a waterslide, a hot tub, fitness facilities, a business centre, meeting/banquet space, free parking and a free continental breakfast. Pets are permitted for an additional $15 per day (1 pet maximum per room), and wheelchair accessible rooms are available upon request.
Nearby restaurants include Yan's and Home Restaurant, which can both be found within a 4-minute drive of the hotel.Shopping is available at Centenoka Park Mall (a 4-minute drive southwest).
The Salmon Arm Recreation Centre is approximately a 5-minute drive southward, while Okanagan College is about a 5-minute drive southeast of the hotel. McGuire Lake Park is a 2-minute drive southwest, and Kelowna International Airport (YLW) can be found roughly 1 hour and 20-minutes south by car. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent on March 14, 2013: Free Wi-Fi, free parking, pets permitted for $15/per night (1 pet maximum), wheelchair accessible.
The GoodThe majority of the reviews consulted for this analysis were positive, with much praise going to the hotel's breakfast, staff and rooms.
Numerous guests described the free breakfast as above-average and well-made, with many hot and cold items and excellent coffee.
The hotel's staff were the source of many compliments by reviewers and were characterized as efficient, friendly and knowledgeable. One guest stated, "Wonderful welcoming staff, in all departments - front desk, housekeeping and breakfast servers".
Several lodgers described their rooms as clean, spacious, quiet and well equipped with comfortable beds and linens, good water pressure and reliable Wi-Fi.
The hotel's value was also praised by several guests, who described is as providing excellent value and reasonable rates.
The Bad
While the majority of reviews consulted for this analysis were positive, there were a couple of complaints about the location.
While the majority of reviewers described the hotel as close to the highway and restaurants, a couple of guests had minor complaints about the hotel's location. They mentioned it was a bit difficult to locate the hotel coming off the highway, and also that it was a little farther removed from the downtown area than expected.
TripAdvisor.com guest reviews ranked the hotel #1 out of 8 Salmon Arm hotels from 100 guest reviews.
Expedia.com guest reviews rated the hotel 4.4 out of 5 with a 95% recommendation rate from 62 reviews.
The author called the hotel on March 14, 2013 to verify some information.
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Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
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