Sandman Signature Hotel Vancouver AirportSandman Signature Hotel Vancouver AirportSandman Signature Hotel Vancouver AirportSandman Signature Hotel Vancouver AirportSandman Signature Hotel Vancouver AirportSandman Signature Hotel Vancouver Airport

Clean and spacious rooms, but some concerns with noise and hotel layout

Pros
  • Free Wi-Fi, free parking, free airport shuttle
  • The rooms were a source of many compliments by guests, who found them clean, spacious and modern
  • Several reviewers were pleased with the hotel's location in relation to the airport
  • Most guests found the staff to be friendly and helpful with an efficient check-in service
Cons
  • Some guests had complaints about noise transfer within the hotel
  • A few guests had difficulty with the layout of the hotel
jump to full editor's analysis (below)
Freebies
Free Wi-fi
Free Shuttle
Free Parking
Rates & Availability
Editor's Analysis
Updated Oct 23, 2012
Overview
About a 12-minute drive from Vancouver International Airport (YVR) and just east of Highway 99, the Sandman Hotel Vancouver Airport is popular with travellers who require a resort-style hotel close to the airport with amenities such as the Steve Nash Sports Club next door, tennis courts and indoor/outdoor pools.

This smoke-free hotel has 438 air-conditioned guest rooms and suites, each offering free Wi-Fi, satellite TV, a coffeemaker, a hair dryer, a desk, and an iron/ironing board. Standard rooms come with one king or two queen beds, and suites also feature a kitchenette and a sitting area with a sofabed. Penthouse suites also offer full kitchens, a jacuzzi tub and two private balconies.

The hotel has an indoor pool with a waterslide, two outdoor pools, a hot tub, meeting rooms, a business centre, a fitness facility, the Steve Nash Sports Club ($8 day pass for Sandman guests), and a free airport shuttle. Parking is free, and accessible rooms are available upon request. Pets are permitted for $20 per pet per night.

On-site dining is available at Chop Steakhouse, which is open Monday through Friday for lunch and dinner, and Saturday and Sunday for dinner. Denny's is also on site (open 24-hours daily), as is the Shark Club, which serves lunch, dinner and drinks daily. 

The Sandman Hotel Vancouver Airport is 16 km (roughly a 25-minute drive) from Downtown Vancouver. The hotel offers a free shuttle to River Rock Casino and Bridgeport SkyTrain Station (roughly a 6-minute drive), which provides connections to downtown Vancouver and surrounding area. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, free airport shuttle and pets permitted for $20 per pet per night (call date: October 20, 2012).

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The Good
The majority of reviews consulted for this analysis were positive with much praise going to the hotel's rooms, staff and location.

Several reviewers were pleased with the accommodations at this hotel. They described their rooms as spacious and clean, with modern fixtures, comfortable beds, and a strong Wi-Fi signal.

Most guests had pleasant experiences with the hotel's staff and characterized them as helpful, polite and courteous. It was also mentioned by these guests that the check-in process was quick and efficient.

The hotel's location was praised by many lodgers, who described it as close to the airport, good for getting to downtown Vancouver, River Rock Casino, the Steve Nash Sports Club (located next door), and Denny's (on site). 
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The Bad
While most of the reviews consulted for this analysis were positive, there were a few common complaints among them about noise as well as the hotel's layout.

Some guests had complaints about noise transfer within the hotel. They mentioned hearing noise from the gym upstairs, noise from the highway if the windows were open, loud air conditioning units and noise from the vents, which disturbed guests' sleep. It should be mentioned, however, that most guests found their rooms quiet.

The layout of the hotel was confusing for a few reviewers, who noted that even though there was signage directing them towards their rooms, they "ended up walking around in circles."

Additional complaints from a few guests: The Chop restaurant was expensive (although most found the food to be very good), and there were no fridges in the standard rooms.
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #17 out of 26 Richmond hotels from 150 reviews.

Expedia.ca guest reviews rated the hotel 4.1 out of 5 with a 85% recommendation rate from 110 reviews.

Booking.com guest reviews rated the hotel 8 out of 10 from 57 reviews.

Verified with a front desk agent: Free Wi-Fi, free parking, free airport shuttle and pets permitted for $20 per pet per night (call date: October 20, 2012).
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
8.0
Very Good

Rated 8.0/10 based on 794 reviews

Ranked #17 out of 27 hotels in Richmond


8 out of 10 | Marie stayed April 07, 2014


8 out of 10 | Tony stayed June 17, 2013


9 out of 10 | Kleoniki stayed August 25, 2012

"Very convenient"

"The location is fantastic as it is situated close enough to downtown, the ferry at Tswassenn and the airport. A great place for people with kids."

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10 out of 10 | Jason stayed July 25, 2010

"Excellent!"

"Beds are very comfortable very clean great ammenities and location"

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7 out of 10 | Shelly stayed May 09, 2010

"Would recommend but with a small warning..."

"I received a great rate for this hotel and it was better then many of the hotels I've paid a lot of money to stay at. It was clean and the pool/waterslide were good. The rooms were nice and updated. My only problem was that they put us in the Columbus Tower on the 10th floor which is above the bar. The bass from the music pounded through the walls, the fights and screaming throughout the night were horrendous! We called at 12:30 to move rooms but all they offered was a floor higher or lower. Not much point in moving if we are stuck in the same building. The noise continued until 2:30am. The manager gave us 20% off at check out. Better then nothing! I would still recommend this hotel but would suggest asking for any part of the hotel that is not above the bar, unless you don't mind the noise."

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3 out of 10 | Kenni stayed August 30, 2009

"We need to wait on line 15 mins for check in when we arrived the hotel. After we got the key, we gone up to the room ASAP because we were in hurry. Then, we found out the keys wern't work. We went down to the front desk wait another 10 mins for exchange the room key. Then, up to the room again. Oh, we got the wrong keys again. We found out there was a phone on the hall way, and we try to call see if someone can bring us the key but the phone wasn't working. We need to went down again. When we stand on the line again, there was a man got the same problem. After we told the front desk we got the wrong keys again, they just gave us a new one again and sure is the right one. After that, we went up again. Guese what, not working still. But this time there was a worker open the door for us with his master key. After we got in the room, we call the front desk told them about the wrong keys; they said they will sent someone up. We wait in the room about 10 mins for that person show up. It total spend our 1 hour for check in. This wasn't the end. I call the front desk for tooth brush because I forgot to bring it. Them said they were out. How can a signature hotel out of this simple thing. This was my worse time stay at a hotel ever."

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Map Marker Sandman Signature Hotel Vancouver Airport
10251 Saint Edwards Drive, Richmond, BC