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River Rock Casino Resort & The Hotel

8.9 | Very Good
MAP

2-minute walk from metro, great service, clean/modern rooms, concerns with parking

Pros
  • Free Wi-Fi, free parking
  • Numerous guests praised the hotel's proximity to public transit and shopping
  • Many lodgers were impressed with the level of customer service they received
  • The hotel's rooms were found to be clean and modern
Cons
  • A few guests had difficulty finding the free parking and described it as too far from the hotel
Freebies
Free Wi-Fi
Free Parking
Editor's Analysis
Updated Nov 27, 2013
Overview
Located about a 4-minute drive from the nearest Highway 99 on-ramp and a 2-minute walk from Bridgeport Metro Station, The Hotel At River Rock is geared towards road or pedestrian travellers who prefer a hotel with a casino, on-site dining and easy access to the highway and public transit.

Each of the hotel's air-conditioned guest rooms offers free Wi-Fi, cable TV, an in-room safe, a coffeemaker, a desk, an iPod dock, a bathrobe for each guest, a hair dryer and an iron and ironing board. All rooms are non-smoking and the hotel is wheelchair accessible.

Hotel amenities include an indoor pool and waterslide, a hot tub, a fitness centre, a spa and wellness centre, a casino, a marina, meeting/banquet space, a business centre, a gift shop, free parking, five restaurants, a coffee shop and a food court. Pets are permitted for an additional $25 per pet, per day.

Richmond Night Market is about a 7-minute walk from the hotel, while Richmond Olympic Oval can be found 8 minutes away by car. Langara Golf Course is roughly an 11-minute drive away and Vancouver International Airport (YVR) is a 7-minute drive away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, pets $25/pet/day, wheelchair accessible. (Call Date: November 26, 2013)
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The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's location, staff and rooms.

The hotel's location was praised by numerous reviewers. They found it close to the airport, Tsawwassen Ferry Terminal, the SkyTrain, restaurants, shopping, downtown Vancouver and the waterfront.

The hotel's staff were the source of many compliments by patrons, who characterized them as friendly, efficient and helpful. One guest remarked, "I was blown away by the service".

Several lodgers were pleased with their accommodations at the hotel. They described them as clean, spacious, modern, well equipped and quiet, with comfortable beds and linens and large bathrooms. A few guests reported poor Wi-Fi signals, however.
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The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the hotel's free parking and noise transfer.

A few lodgers complained about the hotel's free parking. They described it as difficult to find, too far from the hotel for those with mobility issues and with limited spaces at times.

Noise disturbances were mentioned by a few reviewers. They reported noise from guests in the hallways, as well as noise from the SkyTrain and planes overhead.
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Show Sources
Sources
Expedia.ca guest reviews rated the hotel 4.6 out of 5 with a 99% recommendation rate from 303 reviews.

Booking.com guest reviews rated the hotel 8.6 out of 10 from 47 reviews.

TripAdvisor.com guest reviews ranked the hotel #6 of 25 Richmond hotels with an average rating of 4.5 out of 5 from 42 reviews.

The author called the hotel on November 26, 2013 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
8.9
Very Good
#
3 / out of 24
hotels in Richmond

Rated 8.9/10 based on 2925 reviews

Ranked #3 out of 24 hotels in Richmond

2925
Map Marker River Rock Casino Resort & The Hotel
8888 River Road, Richmond, BC