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Pacific Gateway Hotel at Vancouver Airport

8.2 | Very Good
MAP

Vancouver airport hotel 4 min to YVR with free shuttle, restaurant and heated outdoor pool

Pros
  • Free Wi-Fi and wired Internet, free airport shuttle
  • Most guests found the staff to be friendly and pleasant, with excellent customer service
  • Several reviewers enjoyed their rooms, describing them as clean and comfortable
  • The 24-hour shuttle service was a source of many compliments
Cons
  • Some guests were disappointed with the added cost of parking, and the price of the food at the on-site restaurants
Freebies
Free Wi-Fi
Free Shuttle
Free Parking
Free Internet
This hotel is an Editor's Pick for...
Editor's Analysis
Updated Feb 13, 2015
Overview
Roughly a 4-minute drive from the Vancouver International Airport (YVR), the Delta Vancouver Airport is popular with those travellers who require a layover stay close to the airport, and business travellers who are utilizing the hotel's conference facilities.

This hotel has 414 air-conditioned guest rooms and suites, all of which offer free Wi-Fi and wired Internet, cable TV, a coffeemaker, a desk, an in-room safe, and a hair dryer. Standard rooms with one king, one queen or two double beds are offered.

Premier rooms have one king or two double beds, more square footage and mountain or airport views. Deluxe rooms offer 6:00 pm late check-out, complimentary breakfast, evening hors d'oeuvres, turn down service, bathrobes for each guest, and an unobstructed water view.

Hotel amenities include a heated outdoor pool, fitness facilities, a 22-room conference centre, and a complimentary 24-hour airport shuttle. Accessible rooms are available upon request, self-parking is $14 per day, and up to two pets per room are allowed for a fee of $35 per stay. Free Wi-Fi is available in both guest rooms, as noted above, and the lobby.

On-site dining is available at Hemisphere North Restaurant (open daily for breakfast, lunch and dinner) and Pier 73 Restaurant (open daily for lunch and dinner). The hotel also houses FUEL Barista Bar, which serves Starbucks coffee.

The Sea Island Centre SkyTrain Station (which connects to downtown Vancouver and surrounding areas) can be found 6 minutes away by car, while River Rock Casino is roughly a 7-minute drive northeast of the hotel. Shopping is available nearby at Union Square Shopping Centre (approximately a 7-minute drive). 
(All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free airport shuttle, self-parking $14 per day, free wired Internet, and pets allowed for $35 per stay (Call date: Oct. 23, 2012).
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The Good
The majority of reviews consulted for this analysis were positive with much praise going to the hotel's staff, rooms and shuttle service.

Most guests had very good things to say about the staff at this hotel. They were characterized as friendly, pleasant and helpful, with excellent customer service and genuine smiles. One guest stated that "check-in was effortless".

Several reviewers were pleased with their rooms and described them as clean and nicely decorated, with updated decor and comfortable beds. These guests also felt the rooms were "surprisingly quiet" given the close proximity to the airport.

The complimentary 24-hour shuttle service was praised by many of the lodgers at this hotel. They mentioned it ran frequently, and that they didn't have to go through the trouble to book it in advance. The shuttle driver was also complimented by some, who said he was "very in tune with people's needs."
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The Bad
While most of the reviews consulted for this analysis were positive, there were a few common complaints among them, including the prices.

Some guests felt the prices at the hotel were inflated. These guests felt the accommodations they received were not worth what they paid, namely because of the additional cost of parking ($14 per night), the food prices at the on-site restaurants, and the lack of a free breakfast.

At the time of this review (Oct. 2012), the guest rooms did not offer free Wi-Fi, and some reviewers found this to be inconvenient and outdated. However, as of spring 2013, it has been confirmed that this hotel now offers free Wi-Fi in guest rooms and the lobby.
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #10 out of 26 Richmond hotels from 279 reviews.

Expedia.ca guest reviews rated the hotel 4.3 out of 5 with an 90% recommendation rate from 137 reviews.

Hotels.com guest reviews rated the hotel 4.3 out of 5 from 115 reviews.

Verified with a front desk agent: Free airport shuttle, free self-parking, free wired Internet, and pets allowed for $35 per stay (call date: Oct. 23, 2012).
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
8.2
Very Good
#
12 / out of 24
hotels in Richmond

Rated 8.2/10 based on 4937 reviews

Ranked #12 out of 24 hotels in Richmond

4937
Map Marker Pacific Gateway Hotel at Vancouver Airport
3500 Cessna Drive, Richmond, BC