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Helpful staff and good location, but some concerns with added fees

Pros
  • Free airport shuttle
  • Most guests found the staff polite and helpful
  • Several reviewers praised the location of the hotel, citing its proximity to the airport, SkyTrain and shopping
  • Many lodgers were pleased with their rooms, describing them as clean, comfortable and quiet
Cons
  • Some guests found the hotel's two elevators insufficient for the number of guests
  • A few guests felt the extra parking and Wi-Fi charges should have been included in the price of their rooms
  • Some guests said the fitness room was too small
Freebies
Free Shuttle
Editor's Analysis
Updated Oct 30, 2012
Overview
Located just north of Westminster Highway, the Hilton Vancouver Airport is popular with business and vacation travellers who prefer a hotel located in downtown Richmond, with quick access to Vancouver International Airport (YVR) (11-minute drive), the SkyTrain (7-minute walk), and shopping.

This hotel has 237 air-conditioned guest rooms and suites, all of which offer satellite TV, an in-room safe, a coffeemaker, a desk, and iron and ironing board, and a hairdryer. Standard rooms offer two double beds or one king bed, while suites offer a separate bedroom with one king or two double beds, a sitting area with a sofabed, and two TVs. Two-bedroom suites offer one king bed in each bedroom and an outside deck.

Hotel amenities include 8 conference rooms, a fitness centre with a hot tub, an outdoor pool, a business centre and a free airport shuttle. Accessible rooms are available upon request, and self-parking is $14 per night. Pets are permitted for a $35 deposit (maximum weight 75 lbs), and Wi-Fi is available for $8 per day. 
On-site dining is available at Carmichael's (open daily for breakfast, lunch and dinner), while casual food and drinks are served at Sax on Minoru from 11 am to 12 am daily. 

The SkyTrain's Lansdowne Station (which also connects to the airport and downtown Vancouver) is a 7-minute walk northeast of the hotel, while the Historic Steveston Fishing Village for shopping and dining can be reached in 15 minutes by car. Richmond Shopping Centre is roughly a 12-minute walk away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free airport shuttle, self-parking $14 per night, Wi-Fi $8 per day, and pets allowed for $35 deposit (call date: Oct. 29, 2012).

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The Good
The majority of reviews consulted for this analysis were positive with much praise going to the hotel's staff, location, and rooms.

The hotel's staff were a source of many compliments by guests. They were characterized as helpful, polite, and professional, with "incredible" service. Guests also said they helped them navigate the area for shopping and restaurants options.

Most reviewers were pleased with the location of the hotel, describing it as close to the airport and the SkyTrain's Canada Line (which connects to downtown Vancouver) and within walking distance to Richmond Shopping Centre. It was also stated that Westminster Highway was easily accessed from this hotel.

Many lodgers praised their accommodations at the Hilton Vancouver Airport. They described their rooms as spacious, clean, quiet, well appointed, and with "very comfortable beds". The views of Richmond, Vancouver Airport and the mountains were also a source of compliments by guests at this hotel.
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The Bad
While most of the reviews consulted for this analysis were positive, there were a few common complaints among them about the hotel's amenities and extra charges.

It was a mentioned by a few guests that there were only two elevators at the hotel and no stair access to the lobby, which resulted in slow service. A few found the workout room and hot tub to be too small, and some guests found the price of the food in the on-site restaurants to be costly.

Additional charges were a source of complaints for a few reviewers. These guest felt the self-parking charge ($14 per night) and Wi-Fi fee ($8 per night) should have been included in the cost of their rooms.
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #6 out of 26 Richmond hotels from 161 reviews.

Expedia.ca guest reviews rated the hotel 4.4 out of 5 with a 94% recommendation rate from 61 reviews.

Hotels.com guest reviews rated the hotel 4.2 out of 5 from 9 reviews.

Verified with a front desk agent: Free airport shuttle, self-parking $14 per night, Wi-Fi $8 per day, and pets allowed for $35 deposit (call date: Oct. 29, 2012).
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
8.3
Very Good
#
10 / out of 24
hotels in Richmond

Rated 8.3/10 based on 856 reviews

Ranked #10 out of 24 hotels in Richmond

856
Map Marker Hilton Vancouver Airport
5911 Minoru Boulevard, Richmond, BC