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Comfort Inn Vancouver Airport

Comfort Inn Vancouver Airport is a 3 star hotel in Richmond, British Columbia, Canada 3031 No. 3 Road, Richmond, BC, Canada
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Great location and value, some concerns with worn decor and no late-night food 

Pros
  • Free Wi-Fi, free continental breakfast, free airport shuttle
  • Most reviewers were pleased with the hotel's close proximity to the airport and a SkyTrain station
  • Many guests found the hotel to be of good value and reasonable cost
  • Several lodgers reported the staff as being friendly and helpful
Cons
  • Some guests were disappointed by their rooms' worn furniture and carpet
  • A few lodgers had complaints there was no food available on site later at night
  • A couple reviewers mentioned hearing traffic and airplane noise in their rooms

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Editor's Analysis
Updated on Oct 2, 2012
Overview
Located 5 km (roughly a 12-minute drive) from Vancouver International Airport (YVR), and a 12-minute walk from Bridgeport SkyTrain Station, the Comfort Inn Vancouver Airport is popular with travellers who require an overnight stay close to the airport, as well as those needing access to Vancouver and its surrounding regions.

This non-smoking hotel has 128 air-conditioned guest rooms, all of which offer free Wi-Fi, cable TV, a coffeemaker, a hair dryer, and an iron/ironing board. Standard rooms offer one queen or two double beds, while larger deluxe rooms also offer more space and a desk. Business and family suites offer two queen beds, a sofabed, a dining room table and a mini-fridge. 

The hotel offers a seasonal outdoor pool, a meeting room, a business centre, a liquor store, and free shuttle service to Vancouver International Airport and River Rock Casino. Parking is $8.00 per night and pets are not allowed. This hotel is not wheelchair accessible.

The Comfort Inn Vancouver Airport serves a free continental breakfast to all guests from 6:30 am to 9:30 am daily. Other nearby dining options include Italian Tomato Restaurant and Boathouse Restaurants (both under a 4-minute walk). Shopping can be found at Aberdeen Centre (an 11-minute walk south of the hotel).

The Comfort Inn and Suites is approximately a 28-minute drive from Vancouver's downtown, and a 10-minute walk to Bridgeport SkyTrain Station. Richmond Nature Park is an 11-minute drive southeast of the hotel, while River Rock Casino can be found 6 minutes north by car.  (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, parking $8 per night, pets not allowed, not wheelchair accessible. (Call date: Sept. 30, 2012).
The Good
The majority of reviews consulted for this analysis were positive with much praise going to the hotel's location, value, and staff.

Most reviewers were pleased with the hotel's location. They described it as being close to Vancouver International Airport as well as the Bridgeport SkyTrain station (roughly a 10-minute walk away). 

Several guests praised the value of this hotel and described the rate as reasonable and a "great price". The free airport shuttle was mentioned by many of these guests as adding value to the hotel, as were the complimentary breakfast and free Wi-Fi.

The staff were a source of compliments by many lodgers, who found them kind and efficient. These guests mentioned the staff helping them with car rentals and finding local restaurants.

The Bad
While most of the reviews consulted for this analysis were positive, there were a few common complaints among them, which included rundown rooms, a lack of food options on site, and traffic noise.

Some guests were disappointed with the condition of the rooms at the hotel. While most reviewers found them to be clean, there were complaints that the carpets and furniture were worn and needed replacing. Some of these guests also mentioned smelling a musty odour in their room.

A few reviewers found the lack of food offered late at night to be disappointing. Specifically, travellers who arrived at the hotel later in the evening felt there should have been food available within the hotel.

A couple lodgers complained about hearing traffic and airplane noise while in their rooms. It should be noted however, that most reviewers reported no problems with noise.
TripAdvisor.com guest reviews ranked the hotel #23 out of 26 Richmond hotels from 129 reviews.

Booking.com guest reviews rated the hotel 8 out of 10 from 352 reviews.

Expedia.ca guest reviews rated the hotel 3.5 out of 5 with a 79% recommendation rate from 113 reviews.

Verified with a front desk agent: Free Wi-Fi, parking $8 per night, pets not allowed, not wheelchair accessible. (Call date: Sept. 30, 2012).
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.


Guest Reviews
7.0
Good
Guest Rating Explained
Rating: 7.0 / 10 Details

No. of guest reviews: 50
Guest Recommended: Yes
Guest Ranking Explained

Comfort Inn Vancouver Airport is #24 out of 27 hotels in Richmond ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Unknown
Verified Guest from Port Townsend, WA US rated Comfort Inn Vancouver Airport 5 out of 10 on September 02, 2012 Verified Guest Hotel Review

"Location! Location, location"
"Located in the worst possible place for going to either Richmond or Vancouver. Only works for those going to the airport. No shuttle to train or bus or ferry terminals. Very helpful staff made stay enjoyable."
Hotel review by guest is Positive
Cong from Calgary, AB CA rated Comfort Inn Vancouver Airport 6 out of 10 on July 17, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Fanny Bay, BC CA rated Comfort Inn Vancouver Airport 10 out of 10 on January 16, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Ching chung johnny from Richmond, BC CA rated Comfort Inn Vancouver Airport 7 out of 10 on November 02, 2010 Verified Guest Hotel Review

"On the whole, Comfort Inn is a nice hotel"
"I had few days out of town, the hotel staff can take care of my baggages very well. Also, the room is big enough for two persons. I like the hotel location very much, it is close to the airport."
Hotel review by guest is Positive
Verified Guest from Guelph, ON CA rated Comfort Inn Vancouver Airport 10 out of 10 on May 08, 2010 Verified Guest Hotel Review
Show older reviews
Hotel review by guest is Positive
Christian from Hagen, DE rated Comfort Inn Vancouver Airport 8 out of 10 on October 10, 2009 Verified Guest Hotel Review
Hotel review by guest is Positive
Reg from Nanaimo, BC CA rated Comfort Inn Vancouver Airport 8 out of 10 on October 01, 2009 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from Kelowna, BC CA rated Comfort Inn Vancouver Airport 4 out of 10 on September 18, 2009 Verified Guest Hotel Review
Hotel review by guest is Positive
Bernie from Alfred Cove, AU rated Comfort Inn Vancouver Airport 7 out of 10 on September 15, 2009 Verified Guest Hotel Review

"The bus shuttle service was excellent and nearness to the airport terminal. The foot paths leading to the bridge required contruction. Installing a cappuccino machine in the cafe would be ideal for the customers."
Hotel review by guest is Unknown
Hugh from Chemainus, BC CA rated Comfort Inn Vancouver Airport 5 out of 10 on May 20, 2006 Verified Guest Hotel Review

"Hotel is old and bit smelly, I understand it will be replaced shortly. Man at desk (Justin?) was very personable and helpful. The hotel's restuarant served a really excellent breakfast! Great cook! However restaurant manager (middle aged East Indian ethnic background) was quite irritable and rude to some members of our group."
Hotel review by guest is Negative
Verified Guest from Victoria, BC CA rated Comfort Inn Vancouver Airport 2 out of 10 on March 12, 2006 Verified Guest Hotel Review

"Comfort Inn Richmond is a terrible hotel. The clerk at the check in counter is dishonest. I booked a standard room with $80, he wanted to charge me $95 for a suite and claimed that $80 is USD. The suite is terrible, as there is no window to the outside. An ugly pipe is used to pump in air. We switched to the standard room finally. The room is dark and generates scary feeling. My friend and I could not fall in sleep at night. We suspect that something terrible happened in the room before. Anyway, the experience is very unpleasant. I will not stay in that inn in the future."
Hotel review by guest is Positive
Lindsey from Nanaimo, BC CA rated Comfort Inn Vancouver Airport 7 out of 10 on February 13, 2006 Verified Guest Hotel Review

"needs comfortable beds!!!"
Hotel review by guest is Positive
Nabil from Montreal, QC CA rated Comfort Inn Vancouver Airport 8 out of 10 on November 10, 2004 Verified Guest Hotel Review
Hotel review by guest is Negative
Betty from Renton, WA US rated Comfort Inn Vancouver Airport 4 out of 10 on May 02, 2004 Verified Guest Hotel Review

"The curtain, ahhhhhhhhh! It was cut short where the window air conditioner was, and so the room was blindly bright at 6 in the morning!!!Cannot sleep at all...miserable for a Sunday morning!"
Hotel review by guest is Positive
Kathie from Terrace, BC CA rated Comfort Inn Vancouver Airport 8 out of 10 on November 01, 2003 Verified Guest Hotel Review


Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Airport shuttle
  • Bar / Lounge
  • Elevator / Lift
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Porters
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • TV
  • Laundry service
  • Pool Outdoor
  • Ice Machine

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7.0
Good

#24 out of 27 hotels in Richmond city based on 50 guest reviews

Other hotel options in Richmond:
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7.9 Good
Accent Inn Vancouver Airport
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7.1 Good
Executive Inn Express Richmond
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8.4 Very Good
Holiday Inn Express Vancouver Airport
C$467


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