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OverviewLocated just east of Highway 99 and a 7-minute drive from Vancouver International Airport (YVR), the Best Western Abercorn Inn is popular with air or road travellers requiring a layover stay with conveniences such as free breakfast and free Wi-Fi. This hotel has 98 air-conditioned guest rooms, all of which offer free Wi-Fi, satellite TV, a coffeemaker, a hair dryer, a mini-fridge, bathrobes, and an iron and ironing board. Standard rooms with two double beds are available, as well as executive rooms featuring one king bed, a queen sofabed, and a laptop safe. The hotel offers meeting and conference facilities, a business centre, a fitness room, and a free airport shuttle. Accessible rooms are available upon request, and parking is free. Pets are permitted for $15 per pet per day. The Best Western Abercorn Inn serves a free buffet breakfast to all guests, and the on-site Highlander Pub is open daily for breakfast, lunch and dinner. Shopping can be found at Yaohan Centre (a 4-minute drive), and the Bridgeport SkyTrain station (which travels into downtown Vancouver and surrounding areas) is a 9-minute walk northeast of the hotel. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets allowed for $15 per pet per night. (Call date: Oct. 11, 2012).
The GoodThe majority of reviews consulted for this analysis were positive with much praise going to the hotel's rooms, location, and breakfast.
Most guests were pleased with their accommodations at this hotel. They described their rooms as "spotlessly clean", and with beds that were "surprisingly comfortable and lush". The free Wi-Fi was also appreciated by many guests, who described it as fast and efficient.
Several reviewers were satisfied with the location of the Best Western Abercorn Inn, mentioning its close proximity to Vancouver Airport and the Bridgeport SkyTrain station. The free shuttle to the airport was also appreciated.
The free breakfast buffet was a source of compliments for many lodgers. They described the buffet as having many hot and cold options, including fruit, sausage, bacon, eggs, waffles, hashbrowns, and pastries.
The Bad
While most of the reviews consulted for this analysis were positive, there were a few common complaints among them, including noise transfer, the staff, and the lack of food options after 10 pm.
Some guests had complaints about noise transfer in the hotel. They mentioned loud air-conditioning units and hearing noise from the rooms next door, karaoke from the bar downstairs until 1 am, and traffic noise on the highway side of the hotel. It should be noted however, that most guests found the hotel quiet and reported not hearing airplane noise.
There was some disappointment concerning the staff at the Best Western Abercorn Inn. A few guests mentioned they were not given the details regarding Internet use or breakfast times and that this impacted their stay in a negative way.
A few reviewers mentioned there was no on-site food available after 10 pm and that after a long flight or drive, this was disappointing.
TripAdvisor.com guest reviews ranked the hotel #19 out of 26 Richmond hotels from 123 reviews.
Expedia.ca guest reviews rated the hotel 4.0 out of 5 with a 90% recommendation rate from 134 reviews.
Hotels.com guest reviews rated the hotel 3.8 out of 5 from 66 reviews.
Verified with a front desk agent: Free Wi-Fi, free parking, pets allowed for $15 per pet per night. (Call date: Oct. 11, 2012).
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Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
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7.9
Good
#17 out of 25
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Guest Rating Explained
Rating: 7.9 / 10
| Hotel Rating Breakdown |
| Amenities: |
7.7 |
| Cleanliness: |
8.0 |
| Location: |
8.1 |
| Comfort: |
8.0 |
| Service: |
7.2 |
| Value: |
8.2 |
Details
No. of guest reviews: 455
Guest Recommended: Yes
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Guest Ranking Explained
BEST WESTERN Abercorn Inn is #17 out of 25 hotels in Richmond ranked by the ratings provided by guests.
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"Have stayed numerous times and always find the staff friendly and the rooms spotless."
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"The best place to stay if you are flying out of YVR."
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"First night the room was fine but a week later when I stayed again, my room was very noisy, traffic and wind, and drafty, it was like there was a window left open which I checked and it was closed. Nice continental breakfast. Beds very comfortable. Handy location to airport and has a shuttle to airport."
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"Well worth the money."
"An excellent hotel, friendly accommodating staff, good location close to airport and skytrain with a wonderful breakfast included. Probably the most comfortable beds we have slept in. Money well spent."
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"VERY CLEAN"
"THERE IS SHUTTLE SERVICE TO & FROM AIRPORT, ALSO A VERY GOOD BREAKFAST INCLUDED IN PRICE. A VERY NICE PLACE TO STAY"
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"a pleasant experience"
"pick-up at airport was great, driver was courtious and helpfull, room was great ,bathroom was excellent, the buffet breakfast was a very nice surprise,a great start for the day. the desk clerk was very pleasant, there was nothing that i did not enjoy, we have stayed before and we will return."
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"A Gem of a Bargain for your Visit to Vancouver."
"The rooms were clean, comfortable and large, and quiet. The staff was friendly, courteous and very helpful. The location is close and convenient to the Canada line train into Vancouver City. The restaurant was very good, both for dinner and the extremely generous free breakfast. The breakfast was MUCH more than I expected. The only thing I think that needs improving, is the lighting in the room. I found it difficult to read in for my 69 year old eyes. I would certainly stay here again and recommend it to friends."
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"Would recommend hotel to others."
"Enjoyed the stay, beds were comfortable. A little bit more housekeeping would have given a higher rating. (cobweb in the corner by the water sprinkler, and some mold in a few areas on the grout of the tub area). We also enjoyed the buffet breakfast. Over all, I consider our stay good."
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"The food offered at the restaurant within the hotel was terrible and a waste of money. It Would have been helpful to have had a microwave in the room."
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"some good, some poor."
"the hotel is a little old.
very convenient loacation (main road and Bridgeport Skytrain station)
the location of it's hotel from the tear-out map from the hotel is wrong. The hotel locates the East instead of West of Great Canadian Way.
Wi-fi is great
continental breakfast has more than the basic continental."
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| Show older reviews |
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"The rooms are VERY clean - the beds are exceedingly comfortable with high quality mattresses and bedding. The bathrooms are immaculate and the housekeeping staff are very detail oriented. The cleanliness of the rooms rivals some "high class" hotels that I have stayed in previously. The decor is "themed" and the "tudor" style look of the hotel adds character, but creates a sense of "age" that is not altogether great for "curb appeal" - but it is certainly not an indication that the property has not been taken care of. The staff are exceedingly pleasant and very helpful. The restaurant within the hotel benefits from the attentive and professional staff, who are knowledgeable regarding the well rounded menu. The decor within the restaurant is a little dated, but there are no deficiencies whatsoever in the service or the quality. The parking lot is adequate for the property and the hotel is easy to locate. A large number of guests are "mainlanding" for an evening from cruises that are docking in the port for an overnight stay; there is never any shortage of folks to talk to in the lobby before breakfast!"
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"I went in for breakfast when the restaurant opened at 6:30 AM. I asked for decaf coffee and the waitress said she was brewing it. When she came back 10 minutes later with my juice I again asked for coffee and she said in a rude voice "I told you I am brewing it". When she did bring me my coffee she banged it down on the table. I mentioned this rude behavior to the man at the front desk.
This rude behavior spoiled my stay at your hotel."
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"Ony had the one night in Vancouver before returning to Australia which is a long weary flight - we enjoyed the fact that the hotel was close to the airport, had a free airport shuttle, and was very comfortable. We needed a good night's sleep and the room was just great and the bed very comfortable. We made good use of the lounge bar, great atmosphere and lovely food - the staff were very hospitable - we'd recommend the hotel to anyone."
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"I booked non-smoking room. But, It was not. And I asked the staff to change my room, but she said the room was full and I had to stay at the smoking room."
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"We have stayed here before. It is a very nice hotel to stay in very confortable,has a good restaurant and bar."
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"Nothing special..."
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Amenities
- Business Center
- Room Service
- High-speed Internet
- Fitness Room/Gym
- Restaurant
- Parking
- Pet Friendly
- Airport shuttle
- Bar / Lounge
- Elevator / Lift
- 24 Hour Reception
- Air Conditioned
- Non-Smoking Rooms
- Banquet Facilities
- Conference Room(s)
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- Multilingual Staff
- ATM / Cash Machine
- Mini Bar
- Refrigerator
- Cable / Satellite TV
- Wake-up Service
- Meeting Rooms
- Coffee / Tea Maker
- Hair Dryer
- Complimentary Toiletries
- TV
- Laundry service
- Spa bath / Jacuzzi
- Computer
- Photocopier
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- Desk
- Facsimile
- Ballroom
- Full-service catering
- Custom event planning available
- Internet Connection (wireless)
- Shower
- Bathtub/Shower Combination
- Cots
- Pub
- Executive Floor
- Luggage Storage
- Ice Machine
- Vending Machines
- Free Parking
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