Indoor pool and on-site restaurant but guests felt decor was outdated
- Free Wi-Fi and parking
- Some guests felt the rooms were clean and comfortable
- The staff were complimented by several guests
- Some guests liked the pool and on-site restaurant
- Many guests felt the hotel needed updated decor, furniture and fixtures
- Some guests complained about dirty rooms
Updated Feb 19, 2013
This hotel offers 173 rooms (some of which allow smoking) over two floors. Standard room features include a TV, an iron and ironing board, air conditioning, a hair dryer, a coffeemaker and either one queen or two double beds. Upgraded rooms may feature two queen beds, one king bed, a table and chairs and/or a kitchenette. Room service and free Wi-Fi and local calls are available in every room. Pets are allowed for an additional $10 per night.
Amenities at this hotel include an indoor pool, a hot tub, a fitness centre, a meeting room and a business centre. Denny's 24 Hour Restaurant is on site. Free parking is available to all guests.
There a few restaurants and gas stations within 1 km of the hotel. Revelstoke Nickelodeon Museum, Revelstoke Railway Museum and Alpine Village Shopping Centre are each about a 5-minute drive away. Mount Revelstoke National Park can be reached in 10-minutes by car while Revelstoke Mountain Resort is a 15-minute drive away. Kelowna International Airport (YLW) is about a 2-hour and 15-minute drive from the hotel. (All distance and travel time estimates: Google Maps)
Verified by hotel staff on February 15, 2013: 173 rooms (some of which allow smoking), two floors, pets allowed for an additional $10 per night, meeting room available.
Although many guests felt some rooms needed upgrades and a deep clean, an equal number of thought they were clean, comfortable and spacious. Some felt their rooms had up-to-date decor and fixtures and were happy with overall quality.
The staff were complimented by several guests for being friendly and accommodating.
Some guests appreciated that the hotel featured a pool and hot tub, stating that they were a bit dated but well-maintained and enjoyable. The on-site Denny's 24 Hour Restaurant was also a bonus for some.
Although some guests were happy with the quality of their room, many guests felt that the hotel was showing its age. Complaints were made about strong cigarette smell, no elevator, loud air conditioning units, peeling paint, stained flooring and linens and moldy, dirty bathrooms with slow running drains. Overall, guests felt that the hotel was in need of updates and cleaning to give it a more modern appearance.
Booking.com rated this hotel 7 out of 10 based on 22 guest reviews.
Hotels.com rated this hotel 3.4 out of 5 based on 106 guest reviews.
The author called the hotel on February 15, 2013 to verify some information.
10 out of 10 | Teresa stayed July 05, 2011
"exceptional cleanliness and service. conveniently located."
"We arrived late to check in due to unscheduled highway closures. The hotel was full and the room we booked was gone however our reservation remained secure and our room was upgraded at no extra charge. The clerk was polite and knowledgeable and so helpful recognizing we were exhausted. The room was exceptionally clean. The beds were so comfortable. The the pool was clean and exactly what we needed to wind down from the unexpectedly long day. We will always choose the hotel in the future and highly recommend it to others."
9 out of 10 | Monty stayed June 30, 2006
"Excellent hotel, and great pool and kingsize bed. The entire town was sparkling and trendy. Staff at hotel were great. Looking forward to my next stay in Revelstoke and the sandman."
3 out of 10 | John stayed December 18, 2004
"Booked on line given a room still being cleaned - large party of snow- mobiler's that commondered the pool and hot tub felt very intimidated - all drinking beer and alcohol contary to posted notices - no security - in the morning the corridors stank of beer and marijuana - other than that the staff at ajoining Dennys resturant were very friendly and the dinner good."
2 out of 10 | Jim stayed July 30, 2004
"Air conditioner barely worked, and was so loud I had to turn it off. Front desk staff were non-existent. Stayed at a Holiday Inn Express in Lethbridge the next night for less money and ten times the hotel. Will avoid all Sandman Inn's where possible."
3 out of 10 | Shannon stayed July 08, 2004
"Our stay was short - we arrived after a long drive from Vancouver at 11:30p.m. There was nobody on staff! We had to check in via the Denny's restaurant. When we arrived at our room there was an inch of water on the bathroom floor and we phoned 'front desk' and again, it was the Denny's. Nobody came to help us. We ended up mopping it up with towels and then when we told the front desk clerk about our experience the next morning, her care and concern was non-existent. In fact, all she cared about was whether or not we knew what was leaking so she could tell maintenance. Hotel was clean but customer service left a lot to be desired. Go for the Super 8!!"