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Older and pet-friendly Prince Rupert budget hotel near ferry terminal with restaurant 

Pros
  • Free amenities: Wi-Fi, parking, local calls
  • Guests typically judged the rooms as decent for an overnight stay
  • Several guests found the location convenient for accessing restaurants and bars on foot
  • A few guests enjoyed breakfast or other meals on site
  • Some guests who stayed on higher floors enjoyed good views
Cons
  • Several reviewers noticed in-room fixtures that were in need of upgrades
  • Some guests felt the hotel was not as clean as it should be
  • Some guests complained of noise from inside and outside the hotel
Freebies
Free Wi-Fi
Free Parking
Editor's Analysis
Updated Oct 26, 2015
Overview
This hotel is just off the Yellowhead Hwy and provides a budget room near shopping, movie theatre and restaurants in downtown Prince Rupert. 

Well-located for guests who are travelling with Hawk Air from Prince Rupert Airport (YPR), this hotel is the pick-up point for the Hawk Air free shuttle service, to the ferry to Digby Island, where the airport is located. It will take guests a minimum of 45 minutes to access the airport. (Guests with Air Canada tickets can catch the free airport shuttle at Prince Rupert Hotel, a 2-minute walk away.)

This hotel offers both smoking and non-smoking accommodations. All 94 rooms include free Wi-Fi, free local calls, a 27" cable TV, a coffeemaker, a balcony, an iron and ironing board, a hair dryer and individual climate control. Rooms are furnished with 2 double beds, 2 queen beds, or 1 king bed. Room extras include harbour views, a mini-fridge and a microwave.

Free underground parking is available on site. Pets are permitted in select rooms for $25 per night, per pet.

The on-site restaurant, The Captain's Table, serves breakfast, lunch, and dinner. Room service is also available. Tim Hortons is a 3-minute walk away.

Other on-site amenities include a fitness centre, a business centre, dry cleaning, a guest laundry, safe deposit boxes, a hair salon, a car rental kiosk, free newspapers and meeting/conference facilities. The front desk is staffed 24 hours a day.

Downtown attractions including the Museum of Northern B.C. are within a 12-minute walk, or a 3-minute drive. The Rupert Square Mall (retail shopping, banks, a department store, and a gift shop) is a 5-minute walk away.The Prince Rupert cruise ship terminal can be reached on foot in 16 minutes or by car in 5 minutes. The B.C. Ferry and Alaska ferry terminals are a 5-minute drive away (via the Yellowhead Highway) and the Prince Rupert Centennial Golf Course is a 6-minute drive from this hotel. (All travel time estimates: Google Maps)

Confirmed with the front desk on October 22, 2015: airport shuttle details, pet fees
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The Good
Guests generally felt the hotel was an okay place to stay, but in need of refurbishment.

Several guests considered the rooms as decent enough for an overnight stay. Many seemed to judge the rooms as clean, with old furniture but comfortable beds, working bathrooms, and the rooms were a good size. Some guests had nice views of the harbour from their rooms, especially from the higher floors.

The friendly staff at the front desk helped guests feel more at home. Guests reported getting early wake-up calls on time and finding welcoming and nice staff at the front desk on their arrival. One guest reported, "Great staff, easy check-in. Also got delayed nearly a day coming in due to a storm and the hotel did not charge for that day (although we had the room reserved)." Another guest said the staff was willing to hold his luggage when his ougoing flight was delayed, although he was already checked out.

The location was convenient to restaurants in walking distance, the ferry terminal and handy for picking up the free airport shuttle to Digby Island (where the airport is located).

The food at the on-site restaurant was praised by several guests. Reviewers also mentioned that the wait staff was attentive and that the portion sizes were generous. One recent guest said, "Breakfast is excellent with great service."
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The Bad
Some guests found the hotel too old to enjoy. Complaints surfaced on a few common themes.

Guests who didn't like the rooms, complained that they needed better cleaning or better amenities. Smelly rooms, old furniture, ACs that didn't cool, discoloured bed linens, and showers that fluctuated from scalding hot to cold were among recent complaints. One guest complained about a very poorly cleaned and poorly maintained exercise room. Others recounted how housekeeping "missed the ball" during their stays.

Some guests were not that impressed with the location. One reviewer complained of website photos showing trees and the ocean, but the reality was different--the hotel was really next to parking lots, a shopping mall and a loud bar. Another said that there was not much to do even in the downtown area.

Noise disturbance was an issue for a few guests. They complained of hearing street traffic, guests leaving for the ferry early in the morning, rowdy bar patrons on the street, and noisy ice machines that were near their rooms. A couple of guests were also disturbed by noise from neighbouring rooms.




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Show Sources
Sources
Expedia.ca gave this hotel an average score of 3.5 out of 5, with 69% of 103 guests recommending the property.

TripAdvisor.ca ranked this hotel #9 out of 10 properties in Prince Rupert, based on 69 reviews.


Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
6.2
Fair
#
9 / out of 10
hotels in Prince Rupert

Rated 6.2/10 based on 373 reviews

Ranked #9 out of 10 hotels in Prince Rupert

373
Map Marker Highliner Plaza Hotel & Conference Centre
815 1St Avenue West, Prince Rupert, BC