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Esther's Inn

Esther's Inn is a 2 star hotel in Prince George, British Columbia, Canada 1151 Commercial Crescent, Prince George, BC, Canada
Estimated Price
$101
CAD
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Guest Reviews
Amenities
Booking Information


Multiple pools and waterslides, but concerns about unfriendly service

Pros 
  • Free Wi-Fi and free parking
  • Many guests found the on-site pools, waterslides, and hot tubs to be value-added features
  • Several reviewers described their rooms as clean
  • A few guests praised the food at the on-site restaurant
Cons 
  • Many guests described the staff as unfriendly and unhelpful
  • Many reviewers thought that the in-room decor and furnishings were dated
  • Several guests complained that this hotel did not have an elevator
  • A couple of reviewers thought that the room rates were expensive

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Editor's Analysis
Updated on Sep 14, 2012
Overview
This property is located on Highway 97 (a major thoroughfare) and is situated in a commercial area of Prince George in an otherwise residential neighbourhood. This property is ideal for guests who prefer accommodations with ample recreational facilities. This hotel offers multiple indoor pools and hot tubs, 2 water slides, a sauna, and a fitness centre with spin bikes.

This hotel offers smoking and non-smoking accommodations and all 118 rooms include free Wi-Fi, a flat-screen TV with pay-per-view movies, a mini-fridge, and a coffeemaker. Standard rooms accommodate up to 4 people and some rooms are furnished with a king bed. Suites include a separate living room with a sofabed and a kitchenette. Suites may be configured with 1 queen bed, 2 queen beds, or 2 double beds. This property has rooms on 3 floors and does not have an elevator.

Free secured parking is available on site and pets are not permitted.

The on-site Papaya Grove Restaurant serves breakfast, lunch, and dinner (breakfast service begins at 6:30 am on weekdays). This hotel also has an on-site bar, The Monsoon Lounge, which is open during the evenings.

Other on-site amenities include an atrium with tropical gardens, a business centre, a hair studio, coin-operated laundry machines, and meeting and banquet facilities.

Downtown Prince George is about a 6-minute drive away and features shopping, restaurants, the VIA Rail station, the Greyhound bus station, and the Prince George Coliseum (home of the Prince George Spruce Kings Junior "A" Hockey Club). The Treasure Cove Casino (table games, bingo, slots, and live entertainment) is 4 minutes away by car, while the University of Northern British Columbia is a 9-minute drive away.

The Prince George Airport (YXS) is a 20-minute drive away. (All driving time estimates: Google Maps)
The Good
Among the reviews used for this analysis, negative reviews outnumbered positive reviews. However, there were a few common compliments.

Many guests found the pools, water slides, and hot tubs to be value-added features. One reviewer was impressed that life jackets were provided for small children. A few guests also said that they enjoyed the ambience provided by the tropical gardens.

Several guests found their rooms to be clean and a few reviewers described their beds as comfortable.

A few reviewers praised the food at the on-site restaurant.

A couple of guests mentioned that the hotel was easy to locate and a couple of other reviewers said that they found several restaurants nearby.

The Bad
As mentioned above, negative reviews for this hotel outnumbered positive reviews, among the reviews sourced for this analysis.

Many guests complained about the lack of customer service that they received. Reviewers described the staff as disinterested, rude, unfriendly, and unhelpful. A few guests said that the staff did not accommodate requests for amenities such as extra towels or an iron and ironing board. A couple of reviewers mentioned that the room type they had reserved was not available upon check-in.

Many reviewers described the in-room furnishings as dated, worn, and faded.

Several guests complained that this hotel did not have an elevator (the hotel has 3 floors).

A few reviewers who stayed in rooms near the pool area were disturbed by noise from the pools. A couple of guests thought that the water in the hot tubs could have been warmer.

A couple of guests thought that the buffet prices at the on-site restaurant were expensive.
Expedia.ca gave this hotel an average score of 4.3 out of 5.0, with 75% of 4 guests recommending the property.

TripAdvisor.ca ranked this hotel #16 out of 23 properties in Prince George, from 49 reviews.

Hotels.com gave this property an average score of 3.4 out of 5.0, based on 16 guest reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.


Guest Reviews
6.4
Fair

#13 out of 13
Guest Rating Explained
Rating: 6.4 / 10
No. of guest reviews: 116
Guest Ranking Explained

Esther's Inn is #13 out of 13 hotels in Prince George ranked by the ratings provided by guests.


Amenities

  • Business Center
  • High-speed Internet
  • Restaurant
  • Parking
  • Swimming pool
  • Massage / Beauty Centre
  • Bar / Lounge
  • 24 Hour Reception
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Sauna
  • Cable / Satellite TV
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Garden
  • Photocopier
  • Salon
  • Jacuzzi
  • Massage
  • Spa & Wellness Centre
  • Beauty Salon
  • Internet Connection (wireless)
  • En suite
  • Private Bathroom
  • Private Toilet
  • Child Pool
  • Pool Indoor
  • Luggage Storage
  • Designated Smoking Area
  • Vending Machines
  • Self Laundry
  • Free Parking

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Other hotel options in Prince George:
Ad
Higher Rated By Guests
6.6 Fair
Prince George - Days Inn
Sometimes Less Expensive
7.5 Good
Travelodge Prince George
C$91


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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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