6.8 | Fair
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Multiple pools and waterslides, but concerns about unfriendly service
- Free Wi-Fi and free parking
- Many guests found the on-site pools, waterslides, and hot tubs to be value-added features
- Several reviewers described their rooms as clean
- A few guests praised the food at the on-site restaurant
- Many guests described the staff as unfriendly and unhelpful
- Many reviewers thought that the in-room decor and furnishings were dated
- Several guests complained that this hotel did not have an elevator
- A couple of reviewers thought that the room rates were expensive
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Updated Sep 14, 2012
This property is located on Highway 97 (a major thoroughfare) and is situated in a commercial area of Prince George in an otherwise residential neighbourhood. This property is ideal for guests who prefer accommodations with ample recreational facilities. This hotel offers multiple indoor pools and hot tubs, 2 water slides, a sauna, and a fitness centre with spin bikes.
This hotel offers smoking and non-smoking accommodations and all 118 rooms include free Wi-Fi, a flat-screen TV with pay-per-view movies, a mini-fridge, and a coffeemaker. Standard rooms accommodate up to 4 people and some rooms are furnished with a king bed. Suites include a separate living room with a sofabed and a kitchenette. Suites may be configured with 1 queen bed, 2 queen beds, or 2 double beds. This property has rooms on 3 floors and does not have an elevator.
Free secured parking is available on site and pets are not permitted.
The on-site Papaya Grove Restaurant serves breakfast, lunch, and dinner (breakfast service begins at 6:30 am on weekdays). This hotel also has an on-site bar, The Monsoon Lounge, which is open during the evenings.
Other on-site amenities include an atrium with tropical gardens, a business centre, a hair studio, coin-operated laundry machines, and meeting and banquet facilities.
Downtown Prince George is about a 6-minute drive away and features shopping, restaurants, the VIA Rail station, the Greyhound bus station, and the Prince George Coliseum (home of the Prince George Spruce Kings Junior "A" Hockey Club). The Treasure Cove Casino (table games, bingo, slots, and live entertainment) is 4 minutes away by car, while the University of Northern British Columbia is a 9-minute drive away.
The Prince George Airport (YXS) is a 20-minute drive away. (All driving time estimates: Google Maps)
Among the reviews used for this analysis, negative reviews outnumbered positive reviews. However, there were a few common compliments.
Many guests found the pools, water slides, and hot tubs to be value-added features. One reviewer was impressed that life jackets were provided for small children. A few guests also said that they enjoyed the ambience provided by the tropical gardens.
Several guests found their rooms to be clean and a few reviewers described their beds as comfortable.
A few reviewers praised the food at the on-site restaurant.
A couple of guests mentioned that the hotel was easy to locate and a couple of other reviewers said that they found several restaurants nearby.
As mentioned above, negative reviews for this hotel outnumbered positive reviews, among the reviews sourced for this analysis.
Many guests complained about the lack of customer service that they received. Reviewers described the staff as disinterested, rude, unfriendly, and unhelpful. A few guests said that the staff did not accommodate requests for amenities such as extra towels or an iron and ironing board. A couple of reviewers mentioned that the room type they had reserved was not available upon check-in.
Many reviewers described the in-room furnishings as dated, worn, and faded.
Several guests complained that this hotel did not have an elevator (the hotel has 3 floors).
A few reviewers who stayed in rooms near the pool area were disturbed by noise from the pools. A couple of guests thought that the water in the hot tubs could have been warmer.
A couple of guests thought that the buffet prices at the on-site restaurant were expensive.
SourcesExpedia.ca gave this hotel an average score of 4.3 out of 5.0, with 75% of 4 guests recommending the property.
TripAdvisor.ca ranked this hotel #16 out of 23 properties in Prince George, from 49 reviews.
Hotels.com gave this property an average score of 3.4 out of 5.0, based on 16 guest reviews.