Overview
Sandman Hotel Penticton is located one block from the South Okanagan Events Centre and Penticton Trade and Convention Centre, which may appeal to those wanting to be close to either of those venues. The meeting and conference facilities, on-site restaurants and business centre may also make it a good choice for those travelling on business.
This hotel offers 141 rooms (some of which allow smoking) over three floors. Standard room features include a TV, a desk, an iron and ironing board, a hair dryer, a coffeemaker, air conditioning and two double beds. Upgraded rooms feature either a mini-fridge and microwave or a kitchenette and one queen bed. Free wired internet, Wi-Fi and local calls are available to all guests. Pets are allowed in certain rooms for an additional $10 per night.
Amenities at this hotel include an indoor pool, a hot tub, a fitness centre, meeting and conference facilities, a business centre and guest-operated laundry. On-site dining includes Denny's 24 Hour Restaurant and Bar One Urban Lounge open for lunch and dinner. Free parking is available to all guests.
There a several shops and restaurants within a few block and both Cherry Lane Shopping Centre and Lougheed Super Centre are a 10-minute drive away. Okanagan Lake is a 10-minute walk away while the downtown core can be reached in about 5 minutes by car. Apex Mountain Resort is a 50-minute drive from the hotel. Highway 97 is two blocks away while Kelowna International Airport (YLW) can be reached in an hour's drive. (All distance and travel time estimates: Google Maps)
Verified by hotel staff on February 4, 2013: 141 rooms, three floors, smoking allowed in some rooms, pets allowed in certain rooms for an additional $10 per night, Bar One Urban Lounge is open for lunch and dinner, wired internet available in every room.
The GoodThe reviews used for this analysis were mixed, with many positive comments focused on the staff, the location and the on-site restaurant and pool.
Although there were a few complaints about rude staff, many guests felt the front desk attendants were friendly and helpful.
Many guests liked that the hotel was in close proximity to the
downtown core and Okanagan Lake. Having shops and restaurants within
close walking distance was also considered a great convenience. Some
guests who were attending events at the South Okanagan Events Centre or
Penticton Trade and Convention Centre were very happy that the hotel was
so close to these venues as well.
The Denny's 24 Hour Restaurant was considered a convenience by many guests. The food and service were thought to be good. The indoor pool was also appreciated by some, not necessarily because it was high quality but because it was a nice amenity to have, particularly for those travelling with children.
The Bad
Although reviews many used for this analysis were positive, one common complaint centered on the hotel's need for upgrades.
Many guests felt that the hotel was old, rundown and really needed some upgrades and deep cleaning to spruce it up. Guests suggested that new flooring, windows, pillows, TVs, paint, doors and trims were needed.
Some also felt the rooms were very small and that certain non-smoking rooms smelled of stale cigarette smoke. Although many thought the rooms were clean overall, guests pointed out that some areas were often missed like the coffeepots, corners of the rooms and the bathtubs.
Several guests also felt that the inclusion of a fridge and microwave in every room would help increase the value of the hotel.
TripAdvisor.com ranked this hotel #23 out of 42 hotels and rated it 3 out of 5, based on 68 guest reviews.
Booking.com rated this hotel 7.2 out of 10 based on 58 guest reviews.
Hotels.com rated this hotel 3.5 out of 5 based on 103 guest reviews.
The author called the hotel on February 4, 2013 to verify some information.
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Analyzed by Steph J.
Stephanie lives on Vancouver Island, BC, where she enjoys all things West Coast. She has daydreamed about travelling since childhood and has visited over a dozen countries since, but Canada is always at the top of her list.
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