Penticton Lakeside Resort Convention Centre & CasinoPenticton Lakeside Resort Convention Centre & CasinoPenticton Lakeside Resort Convention Centre & CasinoPenticton Lakeside Resort Convention Centre & Casino
7.5 | Good

Penticton Lakeside Resort Convention Centre & Casino


Lakefront Penticton hotel near city centre with indoor pool, restaurants & beautiful views

  • Free Wi-Fi
  • Many guests felt the rooms were clean and comfortable
  • The staff were complimented by some guests
  • Many guests enjoyed the on-site restaurants
  • Many guests appreciated the lakefront location and close proximity to downtown
  • Many guests complained of noise from people inside and outside the hotel
  • Some guests felt the hotel's decor was outdated
  • Parking is $5 per day
jump to full editor's analysis (below)
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Editor's Analysis
Updated Jan 13, 2015
Penticton Lakeside Resort Convention Centre and Casino is on the shores of Okanagan Lake, less than a 5-minute walk from the downtown core. This hotel features an indoor pool, casino and three on-site restaurants. These features may appeal to those wanting a lakefront hotel with a selection of on-site amenities, close to downtown. 

This 100% non-smoking hotel offers 196 rooms over five floors. Standard room features include an LCD TV, air conditioning, an iron and ironing board, a fridge, a hair dryer, a coffeemaker, a balcony and either two queen beds or one king bed. One-bedroom suites and upgraded rooms are available with robes, a desk, a sitting area, turn down service and/or complimentary bottled water. Room service and free Wi-Fi are available in every room. Local calls are $0.50 each. Pets are allowed in certain rooms for an additional $25 charge.

Amenities at this hotel include an indoor pool, a hot tub, a sauna, a fitness centre, meeting and conference facilities and a business centre. On-site dining options include Hooded Merganser Bar and Grill, open for breakfast, lunch and dinner, The Barking Parrot, open for lunch and dinner and Bufflehead Pasta and Tapas Room, open for dinner. Self and valet parking is $5 a day.

There are several shops and restaurants within a few blocks of the hotel and both Cherry Lane Shopping Centre and Lougheed Super Centre are about a 10-minute drive away. Penticton Art Gallery is a couple of blocks from the hotel while the South Okanagan Events Centre can be reached in 5 minutes by car. Apex Mountain Resort is a 50-minute drive from the hotel. Highway 97 is 5-minute drive away while Kelowna International Airport (YLW) can be reached in an hour by car. (All distance and travel time estimates: Google Maps)

Verified by hotel staff on February 6, 2013: 196 rooms, five floors, free Wi-Fi, self and valet parking is $5 per day, local calls 50 cents each, indoor pool, hot tub, fitness centre and sauna on site.
The Good
Many reviews used for this analysis were positive and focused on the rooms, the staff, the restaurants and the location.

Many guests felt the rooms were clean and comfortable with beautiful lake views from some. Several guests noted that it was worth it to request a room with a lake view.

The staff were complimented by some guests for providing friendly, professional service.

Many guests who ate at the on-site restaurants enjoyed the food, service and entertainment.

The lakefront location was a highlight for many guests who appreciated the view and easy access to outdoor recreation. The close proximity to the downtown core was also appealing to some who liked being able to walk to shops and restaurants.
The Bad
Although many reviews used for this analysis were positive, some negative points focused on noise and the hotel's need for upgrades.

Many guests complained that the hotel had "paper thin" walls resulting in disturbances by guests and staff talking in adjacent rooms and hallways. Music "thumping" from the on-site bar and noise from people loitering outside the bar and casino was also a problem for some.

Some guests felt the rooms were decent but nothing special because they had aged decor and linens. Guests also noted that the pool and fitness room seemed rather dated and could use new equipment.

Show Sources
Sources ranked this hotel #15 out of 42 and rated it 3.5 out of 5, based on 180 guest reviews. rated this hotel 8.3 out of 10 based on 37 guest reviews. rated this hotel 3.8 out of 5 based on 110 guest reviews.

The author called the hotel on February 6, 2013 to verify some information.
Editor's Analysis by Steph J.
Analyzed by Steph J.
Stephanie lives on Vancouver Island, BC, where she enjoys all things West Coast. She has daydreamed about travelling since childhood and has visited over a dozen countries since, but Canada is always at the top of her list.
Guest Reviews

Rated 7.5/10 based on 1079 reviews

Ranked #11 out of 19 hotels in Penticton

  • Downtown Penticton
Map Marker Penticton Lakeside Resort Convention Centre & Casino
21 Lakeshore Drive West, Penticton, BC