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BEST WESTERN PLUS Inn at Penticton

8.0 | Very Good
MAP

Well-liked south Penticton hotel with indoor and outdoor pools plus suites with kitchen

Pros
  • Free Wi-Fi, breakfast and parking
  • Many guests thought the rooms were comfortable
  • The staff were complimented by many guests
  • Many guests liked the pools, courtyard and breakfast
Cons
  • Some guests felt the rooms were a bit drab and could use updated fixtures and furniture
  • Some guests complained about poor housekeeping
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Analysis
Updated Jan 13, 2015
Overview
Best Western Plus Inn at Penticton is located on the south end of town, a 10-minute walk from Skaha Lake Park and the shores of Skaha Lake. This hotel offers both an indoor pool and a seasonal outdoor pool, a courtyard area and playground, which may appeal to those travelling with children. The complimentary breakfast and fridge and microwave or kitchenette in every room may also make it a good choice for those wanting the option of self-catering.

This 100% non-smoking hotel offers 66 rooms over two floors. Standard room features include a TV, an iron and ironing board, a table and chairs, a hair dryer, a coffeemaker, a mini-fridge, a microwave, air conditioning and either two double beds, one or two queen beds or a king bed. Upgraded rooms may feature a desk, a sofabed and/or a kitchenette. One and two-bedroom suites feature a queen bed and TV in each bedroom, a living room with sofabed and a kitchen. A two-level suite is also available with a balcony and jetted tub. 

Free Wi-Fi and local calls are available in every room. Up to two dogs under 80 lbs are allowed in certain rooms for an additional $10 per night ($100 per week maximum). Additional pet types (cats, birds, etc.) may be accepted at the hotel's discretion.

Amenities at this hotel include a seasonal heated outdoor pool, an indoor pool and hot tub, a fitness centre, an outdoor courtyard and BBQ area, a children's playground, a meeting room, a business centre and guest-operated laundry. Complimentary continental breakfast and parking are available to all guests.

There are a few shops and restaurants within a 10-minute walk of the hotel and both Cherry Lane Shopping Centre and Lougheed Super Centre are a 5-minute drive away. The downtown core, South Okanagan Events Centre, Penticton Art Gallery and the shores of Lake Okanagan can each be reached in about 10 minutes by car. Apex Mountain Resort is a 50 minute drive from the hotel. Highway 97 is 2-minute drive away while Kelowna International Airport (YLW) can be reached one hour and 10 minutes by car. (All distance and travel time estimates: Google Maps)
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The Good
The majority of reviews used for this analysis were positive and focused on the rooms, the staff and the amenities.

Many guests felt the rooms were spacious and well-appointed with a fridge and microwave or kitchenette every room. Some also thought the beds were comfortable and that the courtyard view from some rooms was pleasant. However, other guests felt the rooms were starting to show their age (see below for details).

The customer service was a highlight for many guests. Staff were described as being accommodating, friendly and personable, making guests feel as though they were at home.

Many guests appreciated the pool areas and thought the courtyard and playground were well-kept and a nice feature to have during good weather. Several guests mentioned that theses amenities were great for those travelling with kids. Many guests also liked the continental breakfast, describing it as better than your average hotel spread.
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The Bad
Although the majority of reviews used for this analysis were positive, some negative comments focused on the age of the building and housekeeping.

Some thought that the rooms were beginning to show their age and were a bit worn around the edges. Guests mentioned that some rooms were dark and drab and could use updated bathroom fixtures and furniture. No elevator between the two floors was also a nuisance for some.

Some guests thought that the housekeeping was lacking. Several reviewers noted that their rooms were not ready upon check-in. Others felt that daily housekeeping was not very thorough and that some rooms could use a deep clean.
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Show Sources
Sources
TripAdvisor.com ranked this hotel #7 out of 42 hotels in Penticton and rated it 3.5 out of 5, based on 107 guest reviews.

Booking.com rated this hotel 8 out of 10 based on 12 guest reviews.

Hotels.com rated this hotel 4.1 out of 5 based on 34 guest reviews.
Editor's Analysis by Steph J.
Analyzed by Steph J.
Stephanie lives on Vancouver Island, BC, where she enjoys all things West Coast. She has daydreamed about travelling since childhood and has visited over a dozen countries since, but Canada is always at the top of her list.
Guest Reviews
8.0
Very Good
#
5 / out of 19
hotels in Penticton

Rated 8.0/10 based on 1074 reviews

Ranked #5 out of 19 hotels in Penticton

1074
Map Marker BEST WESTERN PLUS Inn at Penticton
3180 Skaha Lake Road, Penticton, BC