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Budget hotel in North Vancouver with outdoor pool and free breakfast but mixed reviews

Pros
  • Free parking, free Wi-Fi and free breakfast
  • Many guests found the location convenient for exploring the area by car
  • Many reviewers thought that the room rates were reasonable
  • Several guests complimented the front desk agents for their friendly service
  • Several reviewers found their beds to be comfortable
Cons
  • A few guests complained about noise disturbances from neighbouring rooms
  • A couple of reviewers found the Wi-Fi service unreliable
  • Many guests complained of a musty smell at the hotel
  • Some guests said the rooms were dated and in need of renovation and repair
  • Guests complained that the food at the free breakfast ran out too quickly
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Analysis
Updated Feb 14, 2015
Overview
This hotel is situated among local businesses and is within a 1-minute drive of the Lions Gate Bridge (to Stanley Park). Offering kitchen suites that accommodate up to six people and an on-site pool and playground area, this property is well suited for guests travelling with children.

Both smoking and non-smoking accommodations are available. All rooms include free Wi-Fi, a TV with free movie channels and pay-per-view movies, an iron and ironing board, a hair dryer, a coffeemaker, a mini-fridge and individual climate control. Rooms are furnished with one king bed or two queen beds.

Suites provide more spacious accommodations and are configured with separate bedroom and living room spaces. Select one and two-bedroom suites also include a kitchen (oven, stove, fridge and microwave) and a dining room. Suites are furnished with two queen beds and a sofabed. Jacuzzi and Honeymoon suites are both furnished with one king bed and a jetted tub.

Free parking is available on site and pets are permitted in select rooms for an additional fee of $20 per pet, per night (maximum of two pets per room).

A free breakfast is served daily from 7 am to 10 am.

Other on-site amenities include meeting space, guest copy, fax, print and mail services, luggage storage, an outdoor pool and a playground. 

The Park Royal Mall (shopping centre) is 16 minutes away on foot, while the Capilano Suspension Bridge and Park is 3 minutes away by car. Stanley Park is a 4-minute drive away, via the Lions Gate Bridge, while downtown Vancouver is 10 minutes away by car. The downtown area features shopping, nightlife venues, restaurants, the Harbour Centre tower and sporting arenas. The Vancouver International Airport (YVR) is a 35-minute drive away. (All walking and driving time estimates: Google Maps)

Verified by a front desk agent on March 7, 2013: The free breakfast is served daily from 7 am to 10 am. Pets are permitted for an additional fee of $20 per pet, per night (maximum of two pets per room).
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The Good
There were a mix of positive and negative reviews for this property, among the reviews used for this analysis. However, many guests seemed happy with the location and the prices they paid.

Many guests found the location convenient for accessing Park Royal mall, the Vancouver ferry and other attractions in North and West Vancouver.

Many reviewers thought that the room rates were reasonable and one guest described this property as "budget friendly accommodations". A few guests added that they appreciated the free on-site parking.

The staff were described as friendly and responsive to guest requests by several reviewers.

Several guests found their beds to be comfortable and a few reviewers appreciated that their rooms were equipped with a mini-fridge and a microwave. While several reviewers described their rooms as clean, several other guests noticed cleanliness inconsistencies (see below for more details).
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The Bad
Among the reviews sourced for this editorial, guests offered differing opinions of this hotel and some reviewers said that they would not stay at this property again.

Many guests did not recommend the hotel and said it either smelled of urine or mould.

Guests complained that the free breakfast ran out of basic items very early and were not replenished.

A few reviewers were disturbed by noise from neighbouring rooms, while a couple of other guests complained about unreliable Wi-Fi service. A couple of guests described the appliances and room decor as dated or in need of repair.

As mentioned above, some guests said that their rooms did not meet their cleanliness expectations. These reviewers described carpeting that appeared unclean, cobwebs on the light fixtures, stained bedding, a clogged bathtub drain, black mould in the bathroom and  garbage left behind by previous guests. A few guests also noticed an unpleasant odour in their rooms.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 3.5 out of 5, with 85% of 275 guests recommending the property.

TripAdvisor.ca ranked this hotel #8 out of 11 properties in North Vancouver, with an average score of 2.5 out of 5, from 58 reviews.

The author called the hotel on March 7, 2013 to verify some information.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
6.7
Fair
#
8 / out of 8
hotels in North Vancouver

Rated 6.7/10 based on 4475 reviews

Ranked #8 out of 8 hotels in North Vancouver

4475
Map Marker Grouse Inn
1633 Capilano Road, North Vancouver, BC