Overview
Located south of the Trans-Canada Highway and under a minute from the Lions Gate Bridge on-ramp, the Best Western Capilano Inn & Suites is popular with travellers who require extended-stay amenities such as kitchenettes, and those travelling by car who require easily-accessible accommodations close to the highway or the bridge connecting North Vancouver with downtown Vancouver.
This hotel has 74 air-conditioned guest rooms and suites, all of which offer free Wi-Fi, cable TV, a coffee/tea maker, and a hair dryer. Rooms with two double beds are offered, as are 1-bedroom suites, which have a separate living room and a kitchenette with a microwave and a fridge. The hotel also offers a heated outdoor pool and on-site laundry facilities. Accessible rooms are available, parking is free, and pets are not allowed.
The hotel houses De Dutch Pannekoek House Restaurant, which serves breakfast and lunch daily. Other nearby dining options include Pho Japolo and Panago Pizza, both of which are within a 3-minute walk of the hotel.
The Best Western Capilano Inn & Suites is approximately an 8-minute drive from downtown North Vancouver and Lonsdale Quay (where the SeaBus station is). Deep Cove is roughly a 19-minute drive east of the hotel, while the Capilano Suspension Bridge is 4 minutes north.
Horseshoe Bay Ferry Terminal and Hwy 99 (Sea to Sky Hwy) to Whistler are both about a 15-minute drive west. Vancouver International Airport (YVR) is about 20 km (roughly 31 minutes) south of the hotel. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets not allowed. (Call date: Sept. 28, 2012).
The GoodThe majority of reviews consulted for this analysis were positive with much praise going to the hotel's rooms, location, and value.
Most guests were complimentary of their accommodations at this hotel. They described comfortable beds and linens, as well as clean and spacious rooms. Several of these guests also praised the outdoor pool and sitting area.
The location was praised my many reviewers who described the hotel as being close to Lion's Gate Bridge, local attractions such as Capilano Suspension Bridge, and downtown Vancouver. It was also mentioned by some guests that this hotel was a good starting point for the Sea to Sky Highway 99, which runs to Whistler.
Several lodgers were pleased with the value of the Best Western Capilano Inn & Suites, and felt the price was more reasonable in comparison to Vancouver hotels. These guests mentioned the free parking and Wi-Fi as contributing factors to the value of the hotel.
The Bad
While most of the reviews consulted for this analysis were positive, there were a couple common complaints among them, including traffic noise and the lack of complimentary breakfast.
Some guests had complaints about noise at the hotel. They described hearing traffic noise from Capilano Road and said that it was disruptive to their sleep and lasted all night. It should be noted, however, that the majority of guests did not have complaints about the traffic noise.
A few guests were disappointed that there was no complimentary breakfast included, as had been their experience with other Best Westerns in other regions. They felt it should have been included, and that the on-site restaurant was too expensive.
TripAdvisor.com guest reviews ranked the hotel #6 out of 10 North Vancouver hotels from 51 reviews.
Booking.com guest reviews rated the hotel 8.3 out of 10 from 52 reviews.
Expedia.ca guest reviews rated the hotel 3.6 out of 5 with a 100% recommendation rate from 7 reviews.
Verified with a front desk agent: Free Wi-Fi, free parking, pets not allowed. (Call date: Sept. 28, 2012).
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Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
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