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Inn at the Quay

8.3 | Very Good | #2 out of 5 hotels in New Westminster

Popular New Westminster hotel on the Fraser River boardwalk with great views and balconies

  • Free amenities: Wi-Fi, local calls
  • Many guests described their rooms as clean and well appointed
  • Many reviewers were happy with the pleasant views of the river from their room
  • The staff were frequently complimented for their friendly and helpful service
  • Many guests found the location convenient for accessing downtown destinations on foot
  • Many reviewers praised the food at the on-site restaurant
  • Wi-Fi was rated as very good overall by reviewers
  • Underground parking is $13 per 24 hours, including tax
  • A few guests thought the rooms were a little dated
  • Some complained of hearing neighbours or trains
Free Wi-Fi
Editor's Review
Updated Jan 19, 2016
This property is situated on the Fraser River Boardwalk and is adjacent to the River Market which offers specialty restaurants, a grocery store, a liquor store, shops and a pub. It's well located for guests looking to access downtown destinations and the Waterfront Esplanade Boardwalk on foot.

The hotel is smoke free and pet free, and all 126 rooms feature views of the Fraser River. All rooms include free Wi-Fi, free local calls, a flat screen TV, a coffeemaker with Starbucks coffee, a mini-bar, a desk with ergonomic chair, an iron and ironing board, bathrobes, a hair dryer, an umbrella and individual climate control. Rooms are furnished with 2 double beds, 1 queen bed or 1 king bed and beds feature custom art headboards. Room extras include a 1-person jetted tub, a 2-person jacuzzi and a private balcony.

Underground parking is available on site for $10 per 24 hours ($13 including tax) and guests with hybrid cars park free. The hotel offers a free daily shuttle service to the Justice Institute that operates on a set schedule.

The Boathouse Restaurant with riverfront patio, serves breakfast Monday to Thursday, weekend brunch and dinner daily. The lounge offers lunch and dinner daily. Room service is also available. There are several restaurants and bars located within a 10-minute walk of this hotel.

Hotel amenities a 24-hour fitness centre, a hot tub, a sauna, a business centre and meeting/banquet space.

The SkyTrain station, which offers public transit to Burnaby, Metrotown and downtown Vancouver, is 9 minutes away on foot, while Pier Park is an 11-minute walk away. New West Station features shopping and is 10 minutes away on foot, while Douglas College is a 15-minute walk away. The Justice Institute of British Columbia is a 12-minute drive away.

The Patullo Bridge offers access to Surrey and is 5 minutes away by car, while access to the Trans-Canada Highway is a 14-minute drive away. Metropolis at Metrotown, the largest shopping centre in B.C., is 18 minutes away by car, while the Vancouver International Airport (YVR) is a 26-minute drive away. (All travel time estimates: Google Maps)

Confirmed with the front desk on January 8, 2016: the hotel has a hot tub and sauna, parking is $13 per night including tax and there is a free daily shuttle service to the Justice Institute that operates on a set schedule
The Good
Many guests enjoyed this hotel and found it to provide good value in a pleasant location.

Guests really liked the views from their rooms. They described seeing tugboats, logging activities and beautiful sunsets. Some of the rooms' balconies stretched out over the river below giving the sense of being on a boat.

Guests loved the riverside location. They enjoyed accessing the River Market with its shops, groceries and restaurants and the waterfront boardwalk which offered 2 kilometres of parks, scenery and places to sit riverside. Some guests liked using this location to access nearby districts and even downtown Vancouver by SkyTrain. Others mentioned good shopping and restaurants in the area and accessing the Justice Institute.

Many found the rooms and beds comfortable, enjoyed their balconies and found the bathrooms well-equipped and clean.

Several guests were well pleased with the dining on site, describing the food as amazing, tasty, outstanding and excellent.

The staff received high scores overall and many guests described them as friendly.
The Bad
Negative comments were in the minority and focused on noise disturbances and the extra charge for parking fees.

Some guests were not aware of the extra charge for parking and although it was only $13 per night, they were disappointed.

A few guests complained of hearing the neighbours through the walls or connecting doors and being disturbed by the sound of trains on the nearby train track, their horns, and music from a nearby pub.

Occasionally guests felt the rooms were a little dated and a few guests complained of AC units or heaters that did not work properly.
Show Sources
Sources ranked this hotel #1 out of 3 properties in New Westminster, with an average score of 4 out of 5, from 344 reviews. gave this hotel an average score of 4.2 out of 5, with 95% of 454 guests recommending the property.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
Rated by Guests
8.3 / out of 10
"Very Good"
Ranked by Guests
2 / out of 5
hotels in New Westminster

The average guest rating for Inn at the Quay is 8.3 out of 10 based on 2216 reviews from past guests. This average guest rating ranks Inn at the Quay at #2 out of 5 hotels in New Westminster.

Map Marker Inn at the Quay
900 Quayside Drive, New Westminster, BC