This hotel received many positive reviews, in the reviews sourced for this analysis, which focused on the hotel's updated rooms, location, staff, and price point.
Many guests appreciated the hotel's proximity to the Departure Bay Ferry Terminal and Newcastle Island foot-passenger ferry. Several guests liked that they were able to walk to Maffeo-Sutton Park, the seawall walkway, and downtown. Having a gas station and restaurants on the same block was also considered a perk by some.
Many guests said the staff were very friendly and accommodating. Many guests appreciated that staff went out of their way to ensure they had a good stay.
Some guests felt the price they paid adequately reflected the quality of the hotel and that they would stay there again for the same price. Many thought the rooms were comfortable and quiet and that certain features included in some rooms, such as a kitchenette and/or a balcony, added to the value of their stay. Most guests who commented on the price felt this hotel offered good value compared to other hotels in the area.
Many guests enjoyed the hotel's renovations completed in the spring of 2013. They described pillow top mattresses, new furniture, new bathrooms featuring sinks with granite counter tops, and new hardware. Several guests confirmed the cleanliness of the hotel and rooms.
Many guests enjoyed the free continental breakfast for the variety offered such as hard boiled eggs and make-your-own waffles. Some guests were appreciative of the 10% discount coupons for local restaurant meals given to them by the hotel and considered that it added value and affordability to their stay.