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The Grand Hotel Nanaimo

7.0 | Good
MAP

Across from a shopping mall and an on-site restaurant, mixed guest reveiws

Pros
  • Free parking
  • Several guests found the rooms generally comfortable
  • Several reviewers complimented the service provided by staff
  • Several guests praised the food at the hotel's restaurant
  • A few reviewers found the beds comfortable
  • A couple of guests thought that the hotel offered good value
Cons
  • Several guests described their rooms as dated
  • Several reviewers complained about paying additional fees for Wi-Fi ($6 per day)
  • Several guests were disappointed that the pool was closed for maintenance during their stay
Freebies
Free Parking
Editor's Analysis
Updated Nov 15, 2013
Overview
This hotel is situated across from a shopping mall and is within a 5-minute drive of the Nanaimo Parkway. Located a 15-minute drive north of downtown Nanaimo, this hotel is well suited for guests looking to explore the area by car.

This property is smoke free and offers rooms and townhouses. All units include a TV, a mini-fridge, a coffeemaker, a desk, an iron and ironing board, a hair dryer and individual climate control. Accessible rooms are available. Select rooms and all suites also include a fireplace, a balcony and a jetted tub.

Two- and three-bedroom townhouses are also available. In addition to the amenities included in all units, the townhouses offer a full kitchen including a dishwasher, en suite laundry facilities, a fireplace and private parking.

Wi-Fi is available in guest rooms for an additional fee of $6 per day. Free underground parking is available on site. Pets are permitted in select rooms for an additional fee of $20 per stay.

The on-site Grand Cru Restaurant serves breakfast, lunch, dinner and afternoon tea. This hotel also has an on-site bar.

Other on-site amenities include a fitness centre, a garden area, wedding facilities, meeting/banquet rooms, safe deposit boxes and dry cleaning service. 

This hotel also has an on-site pool, but according to a front desk agent on November 13, 2013, the hotel closed the pool for maintenance and had no immediate plans to re-open the pool. Guests looking for this amenity may want to call the hotel to confirm the status of the pool.

The Nanaimo Golf Club is 8 minutes away by car, while ferry service to Horseshoe Bay is a 14-minute drive away. 

Downtown attractions, which are 15 minutes away by car, include the Nanaimo Museum, the Port Place Shopping Mall and the Nanaimo Harbour Water Aerodrome. Ferry service to Gabriloa Island, Protection Island and Newcastle Island is also accessible in the downtown area.

Wild Play Element Parks is 20 to 25 minutes away by car, while the Nanaimo Airport (YCD) is about a 30-minute drive away. (All driving time estimates: Google Maps)

Verified by a front desk agent on November 13, 2013: Wi-Fi, pet fees and pool details.
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The Good
There were a mix of positive and negative reviews for this hotel, among the reviews used for this analysis. However several guests complimented the staff for their friendly service, while several other reviewers praised the food at the on-site restaurant.

Several guests found their rooms generally comfortable, while a few reviewers added that the rooms were clean, elegant and spacious. A few reviewers found the beds comfortable. However, some other guests were not happy with the condition of their rooms (see below for more details). 

A couple of reviewers appreciated that the neighbouring mall was within walking distance, while a couple of guests thought that this hotel offered good value for the money they spent.
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The Bad
As mentioned above, there were several common concerns found for this property, among the reviews sourced for this editorial.

Several guests said that the interiors were dated and in need of upgrades, while a few of these guests described stained carpeting, old furniture and older-style TVs. A couple of reviewers noticed an unpleasant odour in their rooms.

Several guests complained about paying additional fees for Wi-Fi ($6 per day).

Several reviewers, who seemed to have stayed at the hotel at different times, were disappointed that the pool was closed for maintenance during their stay. (As noted in the overview, the hotel's pool is closed indefinitely. Guests interested in the pool should contact the hotel directly to inquire about its status.)
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 3.5 out of 5, with 71% of 24 guests recommending the property.

TripAdvisor.ca ranked this hotel #9 out of 19 hotels in Nanaimo, with an average score of 3.5 out of 5, from 97 reviews.

The author called the hotel on November 13, 2013 to verify some information.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
7.0
Good
#
12 / out of 16
hotels in Nanaimo

Rated 7.0/10 based on 137 reviews

Ranked #12 out of 16 hotels in Nanaimo

137
Map Marker The Grand Hotel Nanaimo
4898 Rutherford Road, Nanaimo, BC