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Located between several big box stores, some guests liked the location of this hotel

Pros
  • Free WI FI, free parking
  • Courteous staff, according to guests
  • Clean, comfortable rooms, according to guests
Cons
  • Some guests were bothered by noise
  • Some guests felt location was inconvenient to attractions
  • Dirty common areas, according to a few guests
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Editor's Analysis
Updated May 8, 2014
Overview
Located about a 2-minute drive north of the Trans-Canada Highway in the neighbourhood of Langford, this hotel is popular with guests who seek accommodations that are slightly removed from the downtown area of Victoria. On-site amenities include a gym, an indoor heated pool, a sauna and a whirlpool.

This 117 room hotel is 100% non-smoking. Guests can choose rooms with various configurations and bed types, some of which have jacuzzi tubs and kitchenettes. All rooms include: free WI FI, a 42 inch flat screen TV, voicemail, a hair dryer, an iron and an ironing board, a microwave and a refrigerator. Parking is available for free on site, and pets are not permitted at this hotel.

There are a number of restaurants within walking distance of the hotel, but guests can also choose to dine on site at the West Coast Tap House Gastro Pub, open Monday-Tuesday 7:00am -10:00pm, Wednesday - Thursday 7:00am - 11:00pm, Friday-Saturday 7:00am-1:30am and Sunday 7:00am- 10:00pm. There is also the Cedar Ultra Patio, open in summer months, and hours vary.

This hotel is situated in an area that has several big box stores and chain restaurants, so shopping and dining are within walking distance. However, guests wanting to visit the downtown Victoria area (about a 15 minute drive) and some of the major attractions (the Inner Harbour, BC Whale Tours and the BC Maritime Museum are all just under a 20 minute drive away) will need access to a vehicle. Butchart Gardens is about a 20 minute drive from the hotel. Guests travelling by air will need about 40 minutes to travel the 31.8km between the hotel and Victoria International Airport (YYJ) (distances and driving time estimates: Google Maps).

Check-in is at 3:00pm, while check-out is at 12:00pm.

Confirmed with a front desk agent: WI FI and parking (call date: June 26, 2012).
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The Good
Guest reviewers that had a positive experience at this hotel, of the reviews used for this analysis, said their experience was attributed to good service from staff and the convenience of the location for shopping, dining and close proximity to the highway.

Guests were impressed by service received by staff. They used words like "friendly", "helpful" and "courteous" to describe them.

Guests also commented favourably on the location of the hotel, and on the neighbourhood in which it was situated. Some guests felt that being slightly removed from the downtown area was more peaceful and more affordable. A few guests indicated that they liked the hotel's proximity to the highway. While a other few guests liked the convenience of being located nearby a number of big box stores.

Rooms were clean, comfortable and sizeable, according to a number of guests. Guests commented specifically on the size of the showers, and on the updated decor.

There were a few peripheral comments centring on things like views from rooms and friendly service and food selection at the on-site pub.
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The Bad
Most of the comments used for this analysis were favourable, but there were a few common threads from complaints, including problems with noise and lack of cleaning in common areas.

For a few guests, noise was an issue, both from the street and from guests in neighbouring rooms. One guest said that their room was facing a warehouse that started work in the early morning, and they found the noise produced by that warehouse disruptive. Some guests were bothered by noisy heating and AC units.

A few guests commented on dirty common areas, like the pool area, and mentioned that the carpets in the common areas were worn.

While location was a positive factor for a number of guests, there were some that felt that the distance to travel to downtown, and to some of Victoria's main attractions was inconvenient. 

There were a few additional complaints, centring on things like lack of towels at the pool and the temperature of the water in the pool, apparently being too warm.
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Show Sources
Sources
Confirmed with a front desk agent: WI FI and parking (call date: June 26, 2012).

TripAdvisor.com guest reviewers ranked this hotel #24 out of 69 Victoria hotels, based on 98 reviews.

Hotels.com guest reviewers rated this hotel 4.4 out of 5 or "excellent", based on 54 reviews.

Booking.com guest reviewers rated this hotel 7.6 out of 10, or "good", based on 14 reviews.
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
8.5
Very Good

Rated 8.5/10 based on 509 reviews

Ranked #2 out of 1 hotels in Langford


9 out of 10 | Andre stayed May 25, 2011

"to find it from the airport, that's the reason i code location good and far from good reataurants otherwise excellent overall hotel"

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Map Marker Four Points by Sheraton Victoria Gateway
829 McCallum Road, Langford, BC