OverviewThis hotel is situated on Highway 97, a major thoroughfare in Kelowna, and is an ideal location for those wishing to access various points of interest in East and West Kelowna. This property is located in a commercial area with several fast food and chain restaurants within a 3-minute drive. The Orchard Park Mall (the largest shopping centre in the Okanagan region) is 2 minutes away by car.
This hotel offers both smoking and non-smoking accommodations and all 49 units include air conditioning, free Wi-Fi, a mini-fridge, a microwave, a coffeemaker, a TV, a queen-sized bed, and free local calls. Select suites also include a fully-equipped kitchen, separate living, dining, and bedroom areas, and a private balcony. Suites are furnished with a queen-sized bed and a sofabed.
Free parking is available on site and pets are permitted for an additional fee of $10 per night.
A free breakfast is served daily from 7:00 am - 11:00 am.
Other on-site amenities include a BBQ and picnic area, coin-operated laundry machines, an outdoor pool, a hot tub, a sauna, and a business centre.
This hotel is a 3-minute drive south of the Kelowna Golf and Country Club. Downtown Kelowna, which features the Okanagan Lake waterfront boardwalk, City Park beach, dining, nightlife, and the Lake City Casino (poker, table games, and live entertainment), is a 5-minute drive away.
West Kelowna, home to wineries and marinas, is about 8 minutes away by car, while the Crystal Mountain Ski Resort (also in west Kelowna) is a 33-minute drive away. The Kelowna International Airport (YLW) is 17 minutes away by car. (All driving time estimates: Google Maps)
Verified by a front desk agent on August 30, 2012: The free breakfast is served daily from 7:00 am - 11:00 am.
The GoodAmong the reviews of this hotel used for this analysis, negative reviews outnumbered positive reviews. However, there were a few common compliments.
Many guests found the location on Highway 97 convenient for accessing Kelowna area attractions by car.
The staff was frequently described as friendly.
A few guests described their rooms as clean and spacious. A couple of reviewers mentioned that their beds were comfortable.
A few reviewers thought that both the outdoor pool and sauna were well maintained. One reviewer said that the BBQ patio area was a value-added feature and one guest thought that the hotel offered good value for the money they spent.
The Bad
As mentioned above, negative reviews for this property outnumbered positive reviews among those sourced for this analysis.
The most common complaint among reviews was that the in-room furnishings appeared neglected. Guests described dirty carpeting, stained and mismatched furniture, stained and broken lampshades, crooked doors with broken deadbolts, uncomfortable pillows, and unpleasant odours. Several reviewers mentioned that their rooms were in need of renovations or upgrades.
Several guests complained that it was difficult to maintain a comfortable in-room temperature because the air conditioning units were not in working order. A few guests described their rooms as too warm, while a couple of reviewers found their rooms to be too cold.
A few reviewers complained about the food and lack of selection at the free breakfast.
A few guests said that they felt unsafe in the neighbourhood immediately surrounding the property. One reviewer described the area as "sketchy".
A couple of guests found the free Wi-Fi to be slow and unreliable.
Expedia.ca gave this hotel an average score of 3.4 out of 5.0, with 68% of 47 guests recommending the property.
TripAdvisor.ca ranked this hotel #31 out of 35 properties in Kelowna, based on 31 reviews.
Hotels.com gave this property an average score of 3.4 out of 5.0, from 44 guest reviews.
Verified by a front desk agent on August 30, 2012: The free breakfast is served daily from 7:00 am - 11:00 am.
