This hotel is located in a residential/commercial area of south Kelowna and is situated across the street from a shopping complex that includes a grocery store, several restaurants, and a Tim Horton's coffee shop. This property is also within walking distance of a beach on Okanagan Lake (a 5-minute walk away).
This property offers standard rooms as well as suites with full kitchens and is ideal for guests in need of extended-stay accommodations. This hotel is 100% smoke-free and all suites include a full kitchen (stove, fridge, microwave, coffeemaker), separate living and bedroom areas, free Wi-Fi, free local calls, and a TV. Suites accommodate up to 6 people and are configured with 1 or 2 queen-sized beds and a sofa bed. Standard rooms are configured with 2 queen-sized beds and without kitchens.
Free parking is available on site and pets are not permitted.
Recreational facilities at this property include an indoor pool and hot tub, an outdoor pool and hot tub, a sauna, a fitness centre, and a weight room. Other on-site amenities include coin-operated laundry machines and an outdoor courtyard area with a BBQ.
Downtown Kelowna is a 5-minute drive from this hotel and the downtown area features the Lake City Casino (table games, poker, and live entertainment), City Park, dining, and nightlife venues. Wineries and marinas in West Kelowna area about 9 minutes away by car, while the Crystal Mountain Ski Resort (also in West Kelowna) is a 34-minute drive away.
The Kelowna International Airport (YLW) and the Okanagan Golf Course are both about 24 minutes away by car. (All walking and driving time estimates: Google Maps)
Positive reviews for this hotel outnumbered negative reviews, among the reviews sourced for this analysis.
Many guests described their rooms as clean and well maintained. A couple of reviewers complimented the housekeeping staff and said that they were thorough and efficient. A couple of guests described their beds as comfortable. Several reviewers thought that the in-suite kitchens were well equipped with appliances, cookware, dinnerware, and utensils.
Several reviewers mentioned that the indoor and outdoor pool areas were clean, well maintained, and value-added features. One guest specifically mentioned that the indoor pool area was an added convenience during inclement weather.
Many guests said that the neighbouring shopping complex was within walking distance and offered many amenities, such as a grocery store, a liquor store, and restaurants. Many reviewers also mentioned walking to the beach from the hotel (5-minute walk away).
A few guests described the staff as friendly and accommodating, however a few reviewers had concerns about the customer service at this property (see below for more details).
As mentioned above, positive reviews for this property outnumbered negative reviews, among the reviews used for this analysis. However, there were a few common concerns and a few isolated complaints found.
Several guests described the in-room decor as dated, old, and tired.
While a few reviewers thought that the front desk staff were friendly (as mentioned above), a few guests described the staff as unfriendly or "rude". One reviewer said that one front desk agent had "the wrong personality for customer service".
A couple of guests complained about smelling cigarette smoke in their non-smoking rooms.
A couple of reviewers thought that this hotel did not offer good value for the money they spent.
Isolated complaints included: small bathrooms, noise disturbances from neighbouring rooms, parking spaces too narrow for SUVs and trucks, and the in-room air conditioning unit was positioned too close to the bed.
TripAdvisor.ca ranked this hotel #16 out of 35 properties in Kelowna, based on 39 reviews.
Booking.com gave this hotel an average score of 8.1 out of 10, from 70 reviews.
CanadianHotelGuide.com gave this hotel an average score of 7.9 out of 10, based on 24 guest reviews.