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Sandman Hotel Kelowna

6.8 | Fair | #31 out of 40 hotels in Kelowna

Kelowna hotel near Orchard Park mall with indoor pool and restaurant but mixed reviews

  • Free amenities: Wi-Fi, parking, local calls
  • Many found clean and comfortable rooms
  • Guests liked the food at the restaurants on site
  • Guests liked the location, handy to highway and the mall across the street
  • Wi-Fi was rated as good by reviewers overall
  • No elevator in Atrium building to second floor
  • Some guests said the pool and hot tub were dirty
  • Some guests were displeased with dated or poorly cleaned rooms
  • Several guests questioned the value offered
  • Some found parking to be tight
Free Wi-Fi
Free Parking
Editor's Review
Updated Nov 24, 2015
The Sandman is located just off Kelowna's main thoroughfare (Hwy 97) and across from the Orchard Park Shopping Centre. It offers newer rooms in the Executive Tower building and older rooms without elevator access in the Atrium building, some of which access the indoor pool directly.

All 220 smoke-free rooms include free Wi-Fi, free local calls, a 27" or 32" flat-screen TV with pay-per-view movies, a coffeemaker, a mini-fridge, a microwave, a work desk with ergonomic chair, an iron and an ironing board, a hair dryer and individual climate control. Rooms are furnished with 1 or 2 queen beds (older Atrium building) or 1 king bed (newer Executive Tower). Room extras include a sofabed, a mini-kitchen (fridge, freezer, microwave, dishwasher, sink), a separate living area, a 41" LCD TV, in-suite laundry facilities and a balcony. Accessible rooms are available.

Free outdoor parking is available on site. Pets are permitted for an additional fee of $15 per night.

The on-site Denny's restaurant is open 24-hours and serves all-day breakfast, lunch, and dinner. Bar One Urban Lounge is also on site. Room service is available.

Hotel amenities include an indoor pool, a hot tub, a fitness centre, a business centre, a guest laundry, dry cleaning service, an ATM, safe deposit boxes, luggage storage, a 24-hour front desk, free newspapers and meeting rooms. Atrium building has no elevator to the second floor, while the Executive Tower has elevator access to its 11 floors.

The downtown area, which includes restaurants, bars, cinema and the Okanagan Lake boardwalk, is about 8 minutes away by car. West Kelowna features wineries and marinas about 10 minutes away by car. Crystal Mountain Ski Resort is a 37-minute drive away. The Kelowna International Airport (YLW) and Okanagan Golf Course are both about a 17-minute drive away (driving time estimates: Google Maps).

Confirmed with the front desk on November 24, 2015: some rooms have in-suite laundry facilities and the hotel offers a coin laundry facility for guest use, pet fees are $15 per night
The Good
Reviews showed mixed opinions from guests who stayed at this hotel.

Some guests found a clean and comfortable room at this hotel. They enjoyed the amenities, dining on site and the location which was handy to the highway and a very large mall right across the street, with many shops and places to eat.

But guest experience varied, along with the reviews, and much of it may have depended upon which building they were assigned to stay in. The newer Tower building was recently updated, has king beds, more spacious rooms and an elevator to all levels. 

The Atrium building is older, without elevators to the second storey, and guests who stayed in this section of the hotel felt it was like staying in a motel.

The Bad
Many reviewers were displeased with the hotel along several common themes.

Some rooms were not pleasant to stay in. Some found the pool side rooms smelled of chlorine. Others complained of noisy or ineffective AC units, dated decor, old polyester bedding, dark rooms, a warped door that wouldn't close, mould on the bathroom tiles, a low shower head and overly big pillows with no pillow selection available. A few guests complained that their room did not match the better pictures posted online.

Several guests found poorly cleaned and poorly vacuumed rooms and a few guests complained of stains found. To make matters worse, guests were sometimes given a room that had not been serviced from the previous guest.

Although staff was usually friendly, guests often complained about them being short or rude.

Several guests described the pool and hot tub as dirty with hair, scum and other debris floating in it.

Guests also complained of parking spots that were too narrow for normal cars, which caused people to take up more space. Some guests were thus challenged to locate parking during their stay.

Guests who were the most dissatisfied usually stayed in high season during the summer, and paid over $200 a night for an older, dated room which one guest said was likely worth $80 a night. 

Show Sources
Sources gave this hotel an averages score of 3.4 out of 5 with 80% of 430 guests recommending the property. ranked this hotel #26 out of 34 properties in Kelowna, from 235 guest reviews. guests gave this hotel a rating of 7.3 out of 10 based upon 257 reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
Rated by Guests
6.8 / out of 10
Ranked by Guests
31 / out of 40
hotels in Kelowna

The average guest rating for Sandman Hotel Kelowna is 6.8 out of 10 based on 2127 reviews from past guests. This average guest rating ranks Sandman Hotel Kelowna at #31 out of 40 hotels in Kelowna.

Map Marker Sandman Hotel Kelowna
2130 Harvey Avenue, Kelowna, BC