OverviewThis hotel is located in a commercial/big box shopping area in east Kelowna. The Orchard Park shopping mall is also across the street and is promoted as the largest mall in the Okanagan area. This property also provides convenient access (less than a 1-minute drive) to Highway 97 for guests looking to commute to Kelowna area attractions by car.
All 135 units are 100% smoke-free and include air conditioning, a TV with pay-per-view movies and a gaming system, free local calls, free Wi-Fi, a mini-fridge, an iron and an ironing board, and a coffeemaker. Select rooms include a fireplace.
Free parking is available on site and pets are permitted for an additional fee of $15 per night. Pets receive a welcome package that includes waste bags, treats, a toy, food, and a guide to local dog parks.
The on-site Perkins Restaurant & Bakery serves breakfast, lunch, and dinner. There is also an on-site sports pub and room service is available.
On-site amenities include a swimming pool, a hot tub, a fitness centre, an ATM, meeting and conference space, luggage storage, and ski storage.
The Lake Okanagan waterfront in downtown Kelowna is a 4-minute drive from this hotel and features dining, nightlife, and the Lake City Casino (poker, table games, live entertainment, and dining).
West Kelowna is 8 minutes away by car and features marinas and wineries. Crystal Mountain Ski Resort (also in West Kelowna) is a 34-minute drive away.
The Okanagan Golf Course and the Kelowna International Airport (YLW) are both about 16 minutes away by car via Highway 97 north (driving time estimates: Google Maps).
The GoodMany guests, among the reviews used for this analysis, described overall positive experiences at this hotel.
Many reviewers described their rooms as clean and spacious. One guest said that his room was "spotless" and a couple of reviewers mentioned that their rooms were quiet.
The staff were frequently described as friendly, helpful, and efficient.
Many guests found the location convenient for exploring the Kelowna area by car via Highway 97. A couple of reviewers found the beach and boardwalk (on Okanagan Lake) to be a short drive away (4 minutes).
Many reviewers praised the food, attentive service, and reasonable prices at the on-site pub and the on-site restaurant. A couple of guests thought that the on-site dining establishments were an added convenience.
A few guests thought that the room rates were reasonable and that the hotel offered good value for the money they spent. A couple of reviewers mentioned the pool as a value-added feature. A couple of other guests described the free Wi-Fi as fast and reliable.
The Bad
As mentioned above, positive reviews outnumbered negative reviews, among the reviews used for this analysis. However, there were a few common concerns mentioned by reviewers.
A few guests had difficulty maintaining a comfortable in-room temperature. One reviewer described her room as dry and uncomfortably warm. A couple of guests also complained that their in-room air conditioning units were noisy.
A few reviewers said that their beds and pillows were hard and uncomfortable.
A few guests thought that the in-room decor and furnishings were in need of upgrades or maintenance. Reviewers described dirty and worn carpeting, running toilets, and appliances that were not in working condition.
Expedia.ca gave this hotel an average score of 3.5 out of 5.0, with 76% of guests recommending the property.
TripAdvisor.ca ranked this hotel #9 out of 35 properties in Kelowna, based on 103 reviews.
Hotels.com gave this property an average score of 3.7 out of 5.0, from 31 guest reviews.
