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Lake Okanagan Resort

Lake Okanagan Resort is a 4 star hotel in Kelowna, British Columbia, Canada 2751 Westside Road, Kelowna, BC, Canada
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Guest Reviews
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Secluded location on Okanagan Lake with a golf course, but neglected appearance

  • Free Wi-Fi and free parking
  • Many guests described pleasant views of the lake from their guest rooms
  • Many reviewers thought that the on-site recreational facilities were value-added features
  • A few guests described their rooms as clean
  • Several guests described the in-room furnishings as dated
  • Several reviewers thought that the grounds surrounding the property appeared to be neglected
  • Several guests thought that the room rates were expensive
  • Several reviewers described the staff as unhelpful and disinterested
  • A few guests said that the road leading to the resort was windy and unsafe

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Editor's Analysis
Updated on Sep 4, 2012
This hotel is located on beachfront property in a secluded and treed area, 25 minutes from downtown Kelowna. This property is ideal for those who want a resort-style vacation away from city attractions. For those who prefer to travel by boat or rent watercraft, this hotel also has an on-site marina.  

All 125 guest rooms include a kitchenette (fridge, microwave, and a coffeemaker), a TV with a DVD player, individual climate control, free Wi-Fi, an iron and ironing board, and a work desk. Select suites also include a full kitchen, separate living, bedroom, and dining areas, and a sofa bed. Guest rooms and suites are furnished with 2 queen beds and accommodate up to 4 people. 

Private villas are also available and include 3 bedrooms (each with its own TV and DVD player), a separate living area with a fireplace and sofa bed, private balcony, fully-equipped kitchen, washer and dryer, and individual climate control. The private villas accommodate up to 8 people.

Free parking is available on site and pets are not permitted.

This property has multiple on-site dining options including The Vantage Pointe Lounge & Grill, a patio grill, poolside refreshments, and a canteen (located at the resort's marina on the beach).

On-site recreational facilities (free for guests) include a 9-hole executive golf course, 2 lit tennis courts, an outdoor hot tub, an outdoor pool, a steam room, horseback riding, badminton courts, and an arcade/games room. Other amenities include coin-operated laundry machines, a gift shop, and meeting space.

The Rollingdale Winery in West Kelowna is a 24-minute drive from this hotel, while the Crystal Mountain Ski Resort is a 48-minute drive away. The shopping area in East Kelowna (including the Orchard Park Mall) is 31 minutes away by car. Kelowna International Airport (YLW) is a 45-minute drive away. (All driving time estimates: Google Maps)
The Good
Among the reviews used for this analysis, many reviewers described overall negative experiences at this property. However, many guests did praise the views of Okanagan Lake from their rooms.

Many reviewers said that they enjoyed the recreational facilities provided at this hotel. Guests mentioned golfing, playing tennis, hiking, horseback riding, lounging at the beach, and renting boats at the marina.

A few guests described their rooms as clean. A couple of reviewers also found their rooms to be quiet because of the hotel's secluded location. A couple of guests also mentioned that their beds were comfortable. One reviewer said that the in-suite kitchen was well equipped.

The Bad
As mentioned above, negative reviews for this hotel outnumbered positive reviews, among the reviews sourced for this analysis.

Several guests described the in-room furnishings as dated and in need of upgrades. Several reviewers found cleanliness inconsistencies and guests described dirty carpeting, unpleasant musty odours, and items left behind by previous guests. One guest reported finding a mouse in their room.

Several reviewers thought that the grounds surrounding the hotel appeared neglected. Guests described unkempt patios and litter around the pool and beach areas. A couple of reviewers said that the hiking trails were not well marked and that the trails leading to the beach area were steep.

Several guests said that the room rates were expensive. A couple of reviewers mentioned that the grocery items at the on-site gift shop were "over-priced".

The staff was described by several reviewers as unhelpful and disinterested in addressing guest concerns.

Several guests thought that the windy road leading to the hotel was narrow and unsafe. gave this hotel an average score of 3.2 out of 5.0, with 61% of 28 guests recommending the property. ranked this hotel #27 out of 35 properties in Kelowna, based on 99 guest reviews. gave this property an average score of 3.2 out of 5.0, from 38 reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.

Guest Reviews
Guest Rating Explained
Rating: 6.7 / 10 Details

No. of guest reviews: 59
Guest Recommended: No
Guest Ranking Explained

Lake Okanagan Resort is #32 out of 37 hotels in Kelowna ranked by the ratings provided by guests.
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Hotel review by guest is Negative
Chris from Surrey, BC CA rated Lake Okanagan Resort 3 out of 10 on August 30, 2009 Verified Guest Hotel Review

"The hotel might have once been nice, but is falling into disrepair. The rooms were never vacuumed, the fold-out mattress was probably as old as the hotel and desperately needed to be replaced. We couldn't sleep on the mattress as the centre of the mattress had no support other than the occassional spring sticking into you - you were constantly rolling into the centre. The hotel's pools were not clean, tiles were breaking off everywhere, the hallway to our room was outdoors and so had a large collection of dead vegetation that was never cleaned the entire time we were there. The hotel is in dire need of maintenance and definitely some cleaning."
Hotel review by guest is Positive
Katrina from Wells, GB rated Lake Okanagan Resort 9 out of 10 on July 18, 2006 Verified Guest Hotel Review

"The stay was great, room,facilities,and location, only disappointment was meal at the hotel was poor."
Hotel review by guest is Negative
Mauricio from San Pedro, MX rated Lake Okanagan Resort 2 out of 10 on June 25, 2006 Verified Guest Hotel Review

"the air conditioner did not work and the room was too stuffy, the staff was rude at the front desk, the pool was too hot and dirty (full of insects)."


  • Fitness Room/Gym
  • Parking
  • Swimming pool
  • Massage / Beauty Centre
  • Bar / Lounge
  • Air Conditioned
  • Tennis Courts
  • Banquet Facilities
  • Conference Room(s)
  • Sauna
  • News Stand
  • Refrigerator
  • Meeting Rooms
  • Kitchenette
  • Microwave
  • Hair Dryer
  • TV
  • CD Player
  • DVD Player
  • Private beach
  • Spa bath / Jacuzzi
  • Shops
  • Excursions
  • Golf Course (nearby)
  • Boating
  • Nature Trail
  • Water Activities
  • Horse Riding
  • Playground
  • Canoeing
  • Kayaking
  • Hiking
  • Lake
  • Water-skiing
  • Photocopier
  • Meeting Coordinator
  • Full-service catering
  • Custom event planning available
  • Jacuzzi
  • Massage
  • Spa & Wellness Centre
  • Body Treatments
  • Facial Treatments
  • En suite
  • Private Bathroom
  • Child Pool
  • Games Available
  • Souvenirs/Gift Shop
  • Family Room
  • Self Laundry

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#32 out of 37 hotels in Kelowna city based on 59 guest reviews

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