Howard Johnson KelownaHoward Johnson KelownaHoward Johnson KelownaHoward Johnson Kelowna

Basic budget hotel on Hwy 97 near shopping and restaurants with mixed guest opinion

Pros
  • Free amenities: Wi-Fi, local calls, continental breakfast and parking
  • Many guests thought that the room rates were reasonable
  • A few reviewers found the hotel well located for accessing the highway and restaurants
Cons
  • Several guests found the in-room furnishings dated and worn
  • Several reviewers mentioned that the selection at the free breakfast was limited
  • Several guests found the in-room air-conditioning unit noisy
  • A few reviewers were disappointed that this hotel did not have an elevator (two floors)
  • A couple of guests said that their rooms were small
jump to full editor's analysis (below)
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Choose dates to check rates & book this hotel
Editor's Analysis
Updated Sep 16, 2014
Overview
This hotel is situated on Highway 97, east of downtown Kelowna. With no on-site recreational facilities and no on-site restaurant, this property is well suited for guests looking for basic, budget-friendly accommodations.

All rooms are smoke free and include free local calls, a TV, a coffeemaker, a mini-fridge, a microwave, an iron and ironing board, a desk, a hair dryer and air conditioning. Select rooms also include a sofabed.

Free Wi-Fi is available throughout the hotel, while free wired Internet is available at the on-site business centre. Wheelchair-accessible rooms are not available. This hotel has two floors and no elevator. Pets are not permitted at this hotel.

A free continental breakfast is served daily from 7:30 am to 10 am. This hotel does not have an on-site restaurant, however, there are a few restaurants, including a Starbucks Coffee and an A&W, with a 3-minute walk of the hotel.

Free parking is available on site. Other on-site amenities include a 24-hour front desk, a business centre and ice machines.

The Orchard Park Shopping Centre is 6 minutes away by car, while the Kelowna Golf and Country Club is an 8-minute drive away. Attractions in downtown Kelowna, including City Park beach, the Kelowna Art Gallery, Lake City Casino, nightlife and restaurants, are about 12 minutes away by car.

The University of British Columbia and the Kelowna International Airport (YLW) are both within a 10-minute drive. (All walking and driving time estimates: Google Maps)

Verified by a front desk agent on September 15, 2014: Free Wi-Fi, breakfast hours, pet policy, wheelchair accessibility, in-room and on-site amenities.
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The Good
While many guests said that this hotel fell short of their expectations, even for a budget property, there were a few positives found for this hotel.

Among the reviews sourced for this editorial, many guests thought that the room rates were reasonable.

Several reviewers found their rooms clean. A couple of guests specifically mentioned that their rooms were generally comfortable, while a couple of other reviewers said that their room had received some recent upgrades. However, some other guests expressed concerns about the condition of their rooms (see below for more details).

A few guests found the hotel well located for accessing the highway, while a few other reviewers found restaurants and shops nearby.

Several reviewers complimented the staff for their friendly service, but several other guests did not (see below).
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The Bad
Many guests were generally unimpressed with their stay at this hotel and several reviewers said that they would not stay at this hotel again.

Several reviewers noted that the in-room furnishings were worn and dated, while a couple of guests said that their rooms did not meet their cleanliness expectations. Many reviewers complained that the air-conditioning unit was noisy, while a couple of other guests found the rooms small.

Several guests mentioned that there was limited selection of food at the free breakfast.

A few reviewers were disappointed that the hotel did not have an elevator.

As mentioned above, several reviewers found the front desk staff unfriendly.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 3.4 out of 5, with 79% of 323 guests recommending the property.

TripAdvisor.ca ranked this hotel #23 out of 34 hotels in Kelowna, with an average score of 3.5 out of 5, from 194 reviews.

The author called the hotel on September 15, 2014 to verify some information.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
6.8
Fair

Rated 6.8/10 based on 340 reviews

Ranked #31 out of 1 hotels in Kelowna


5 out of 10 | Dave stayed May 21, 2014

"reasonable price with some upgrading but no quality"

"There was the start of mold growing around the tub due to lack of caulking. Air conditioner very inadequate therefore uncomfortable temp in room all night. Appearance of hotel and room entrance showed lack of upkeep or upgrading. Clerk was very accommodating in helping with breakfast."

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9 out of 10 | William stayed November 13, 2013

"Bill from Saskatooon. Travelling on Business."

"I was pleasantly surprised with the overall presentation. the customer service was the best I have experienced in a long time. Im a frequent traveller and have had some horror stories. The room was clean and well layed out. The location, adjacent the Highway was very convient. I did not hear any road noise, selpt like a baby. The morning breakfast was very good. I must comment again, the service was outstanding. Perfect for traveller who is looking for clean afforable accommodation!"

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6 out of 10 | Gerry stayed October 14, 2013

"Clean, but nothing special"

"The room was clean, and the sheets smelled fresh, so we were satisfied. We were in town visiting family for two days and just needed a place to lay our head for the night. For a longer stay or time spent in the room, I might have looked elsewhere."

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1 out of 10 | Verified Guest stayed August 23, 2013

"Harrowing ordeal!"

"My harrowing experience began at check-in. The manager was extremely intrusive in terms of his personal questions and was affronted when i didn't want to disclose my personal circumstances. This hotel is located on the highway and the room that i was booked into was (facing) on the highway 97. I requested to be located in another part of the hotel at check-in but my request was refused as the manager said that he had no kingsize bed rooms in that part of the hotel. Needless to say, my first night was excruciating due to the highway noise and the leaking toilet that ran all night. I tried to sleep but ws unsuccessful and I called the front desk around 3:30am but no-one answered. At 7:30am (that's when the front desk opens) i spoke to the same manager (Dave) and he was angry that i complained about the highway noise and the leaking toilet. He was extremely rude and raised his voice at me and said that there was nothing he could do and that it was extremely costly to him and expensive (to me) to move me. He also said that there were no rooms available. He said that if i canceled my stay, i would forfeit a night's rate. I also called howard johnson and spoke to supervisor liz. She called the manager and he said the smae thing to her. She also said that he said he didn't like the fact that this was the third time that he was being requested by 3 different parties to address the same issue. I requested the move and he moved me to a different room. That room was much better, however the toilet blocked up and when i called the front desk at around 3:30pm to fix it, the woman at the front desk said that i should unclog it using the hotel's plunger! I indicated that i didn't believe that it was my responsibility as a guest to fix it, rather it was the hotel's responsibility. She said that its the janitorial's staff's responsibility to unclog blocked toilets and that they hadn't alerted the hotel to any issues relating to blocked toilets. She put the phone down in my ear. I left for the afternoon expecting the issue to be resolved. But upon my return at around 7:00pm i discovered that the toilet was still blocked up. I called the front desk again and this time was greeted with extreme friendliness and efficiency by a guy by the name of steve. He came almost immediately to unclog the toilet. He was the one redeeming quality of this hotel. Its worth mentioining that at breakfast they ran out of jam and fruit and did not replenish their stock. Also patrons were treated like children and were rushed out of the breakfast room as there wasn't enough table and chairs to accommodate the guests.some guests were asked to wait outside and not to enter the breakfast area at all. The manager and his assistant watched the patrons like hawks which also quite uncomfortable.There was a patron who had their dog in their room. But i wasn't sure about the hotel's policy on pets. There was a strong odour of weed in the parking lot, but i'm not sure whether that can be attributed to this hotel or other neighbouring hotels/residences.Overall- I will not stay at this hotel again."

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9 out of 10 | Brian stayed June 16, 2013

"Good staye"

"Good value for money and clean"

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1 out of 10 | Terrie stayed July 02, 2011

"Do not stay at Howard Johnson's Kelowna (airport)"

"Service was minimal - I found that in the several times I spoke with someone from the hotel on the phone, they really didn't know their stuff. No one wore a uniform or a name tag, the appearance of every staff member was very unprofessional... Blue jeans? Come on! Highway signage terrible. And worst of all, their was a bug in the bed!!! Admitedly it was not a bed bug, but a bug none-the-less that, in my opinion, house keeping should have noticed. We didn't stay and checked out immediately."

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8 out of 10 | Cindy stayed November 21, 2010

"good value for cost"

"very friendly helpful front desk staff, excellent comfortable beds"

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Map Marker Howard Johnson Kelowna
2639 Hwy 97 North, Kelowna, BC