OverviewThis hotel is on Highway 97, which connects various communities along Okanagan Lake from Penticton to Vernon. The hotel's location in a commercial and big box shopping area of Kelowna is ideal for those looking for shopping and related amenities. It's also a 6-minute drive from Orchard Park Mall (the largest shopping centre in the Okanagan region).
The hotel's 42 rooms are 100% smoke-free and all units were renovated in 2011. The rooms include free Wi-Fi, a microwave, a mini-fridge, a coffeemaker, free local calls, a work desk, an iron and an ironing board, a TV, and individual climate control. Rooms come with 1 king bed, 2 king beds, or 2 queen beds.
Free parking is available on site and pets are not permitted.
A free continental breakfast is served daily from 7:30am - 10:00am. This hotel also has an on-site business centre with a computer (free internet access) and fax services (extra fees may apply).
Highway 97 also provides access to points of interest within East and West Kelowna. The wineries and marinas in West Kelowna are about 13 minutes away by car, while Crystal Mountain Ski Resort (also in West Kelowna) is a 38-minute drive away.
Downtown Kelowna, which features restaurants, nightlife, the Okanagan Lake waterfront boardwalk, City Park beach, and Lake City Casino (table games, poker, and live entertainment), is 9 minutes away by car. The Kelowna International Airport (YLW) and the Okanagan Golf Course are both about a 13-minute drive away. (All driving time estimates: Google Maps)
Verified by a front desk agent on August 30, 2012: The free breakfast is served daily from 7:30 am - 10:00 am.
The GoodPositive reviews for this hotel outnumbered negative reviews among the reviews sourced for this analysis.
Many guests described their rooms as clean and a few reviewers mentioned that their beds were comfortable. A couple of guests thought that their rooms were well equipped (with an in-room microwave and a mini-fridge).
Several reviewers said that they appreciated that their rooms were recently renovated (renovations were completed in 2011) and several guests described their rooms as well appointed. A few guests also mentioned that the bathrooms also appeared to be newly renovated.
Several guests praised the food at the free breakfast, specifically the waffles.
A couple of reviewers thought that the room rates were reasonable and that the hotel offered good value for the money they spent.
A couple of guests found the location convenient for accessing Kelowna area attractions and the airport (YLW) by car.
The Bad
As mentioned above, positive reviews for this hotel outnumbered negative reviews among the reviews used for this analysis. However, there were several common concerns.
Several guests described the staff as disinterested. A couple of reviewers mentioned long waits at check-in and one guest suggested that the front desk was often understaffed.
A few reviewers discovered unpleasant odours in the halls and one guest said that the halls were "dirty".
A few guests were disturbed in their rooms by street noise and one guest found the in-room air conditioning units loud and disruptive.
A couple of reviewers thought that the dining area for the free breakfast was small and often crowded.
Expedia.ca gave this hotel an average score of 3.7 out of 5.0, with 80% of 46 guests recommending the property.
TripAdvisor.ca ranked this hotel #30 out of 64 B&B and Inns in Kelowna, from 41 guest reviews.
Hotels.com gave this property an average score of 3.7 out of 5.0, based on 95 reviews.
Verified by a front desk agent on August 30, 2012: The free breakfast is served daily from 7:30 am - 10:00 am.
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Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
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