OverviewThis hotel is situated in a commercial park of big box shopping venues, east of the downtown area. This property is situated on Highway 97 and is ideal for travellers looking to commute to various areas of Kelowna via this major thoroughfare.
All units at this property include a coffeemaker, a flat-screen TV, air conditioning, an iron and an ironing board, a microwave, a mini-fridge, and free Wi-Fi. Free parking is available on site and pets are permitted at no extra charge (maximum of 2 pets per room).
A free breakfast is served daily from 6:30am - 9:30am.
Recreational facilities at this hotel include an indoor heated pool with 2 waterslides, a jacuzzi, and a fitness centre. Other on-site amenities include concierge services, fax services (extra fees may apply), coin-operated laundry machines, ski and luggage storage, and free newspapers.
Downtown Kelowna, which features dining, nightlife, and the Lake City Casino (table games, dining, poker, and entertainment), is a 10-minute drive from this property.
Highway 97 (north) provides access to the Okanagan Golf Course and the Kelowna International Airport (YLW) in a 17-minute drive. Highway 97 (south/west) travels to West Kelowna (12-minute drive away) and features marinas and wineries. The Crystal Mountain Ski Resort is 38 minutes away by car (driving time estimates: Google Maps).
The GoodAmong the reviews used for this analysis, most guests described overall positive experiences at this hotel.
Many reviewers described their rooms as clean, well-maintained, and spacious. A few guests found their rooms to be quiet and a couple of reviewers thought that their rooms were well-appointed with modern furnishings. Several guests described their beds as comfortable.
The staff were frequently described as friendly, helpful, and efficient.
Many reviewers praised the food and ample selection of hot items at the free breakfast. A couple of guests mentioned the free breakfast as a value-added feature for families.
Many guests found the location convenient for accessing nearby shopping and chain restaurants. A few reviewers also described the location as providing convenient access to Highway 97.
A few reviewers praised the design of the pool area which used separate pools for the exit area from the water slides. However, some guests expressed concerns about the pool area (see more details below).
The Bad
As mentioned above, many guests described overall positive experiences at this hotel, among the reviews sourced for this analysis. However, there were some negative comments.
A few guests thought that the room rates were expensive.
While a few guests praised the design of the pool area (as mentioned above), a few reviewers thought that the water appeared to be unclean. One guest also found the pool area to be crowded.
While many guests described their rooms as clean (as mentioned above), a few reviewers complained that the housekeeping service, during their stay, was not thorough. Guests described garbage cans that were not emptied, cleaning rags left behind, and inadequate vacuuming.
Isolated complaints included: small parking facility with limited spaces, small dining area for the free breakfast, and noisy in-room air conditioning units.
Expedia.ca gave this hotel an average score of 4.5 out of 5.0, with 95% of 21 guests recommending the property.
TripAdvisor.ca ranked this hotel #3 out of 35 properties in Kelowna, from 125 guest reviews.
Hotels.com gave this property an average score of 4.4 out of 5.0, based on 41 reviews.
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Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
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