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Near shopping and restaurants, good food at the free breakfast, and clean rooms

Pros
  • Free breakfast, free parking, and free Wi-Fi
  • Many guests described their rooms as clean and spacious
  • The front desk staff were frequently described as friendly and helpful
  • Many reviewers found the location convenient for accessing shopping and restaurants
  • Many guests praised the food and selection at the free breakfast
Cons
  • A few guests thought that the room rates were expensive
  • A few reviewers thought that the pool water was unclean
jump to full editor's analysis (below)
Rates & Availability
Editor's Analysis
Updated Aug 27, 2012
Overview
This hotel is situated in a commercial park of big box shopping venues, east of the downtown area. This property is situated on Highway 97 and is ideal for travellers looking to commute to various areas of Kelowna via this major thoroughfare.  

All units at this property include a coffeemaker, a flat-screen TV, air conditioning, an iron and an ironing board, a microwave, a mini-fridge, and free Wi-Fi. Free parking is available on site and pets are permitted at no extra charge (maximum of 2 pets per room).

A free breakfast is served daily from 6:30am - 9:30am.

Recreational facilities at this hotel include an indoor heated pool with 2 waterslides, a jacuzzi, and a fitness centre. Other on-site amenities include concierge services, fax services (extra fees may apply), coin-operated laundry machines, ski and luggage storage, and free newspapers.

Downtown Kelowna, which features dining, nightlife, and the Lake City Casino (table games, dining, poker, and entertainment), is a 10-minute drive from this property.

Highway 97 (north) provides access to the Okanagan Golf Course and the Kelowna International Airport (YLW) in a 17-minute drive. Highway 97 (south/west) travels to West Kelowna (12-minute drive away) and features marinas and wineries. The Crystal Mountain Ski Resort is 38 minutes away by car (driving time estimates: Google Maps).
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The Good
Among the reviews used for this analysis, most guests described overall positive experiences at this hotel.

Many reviewers described their rooms as clean, well-maintained, and spacious. A few guests found their rooms to be quiet and a couple of reviewers thought that their rooms were well-appointed with modern furnishings. Several guests described their beds as comfortable.

The staff were frequently described as friendly, helpful, and efficient.

Many reviewers praised the food and ample selection of hot items at the free breakfast. A couple of guests mentioned the free breakfast as a value-added feature for families.

Many guests found the location convenient for accessing nearby shopping and chain restaurants. A few reviewers also described the location as providing convenient access to Highway 97.

A few reviewers praised the design of the pool area which used separate pools for the exit area from the water slides. However, some guests expressed concerns about the pool area (see more details below).
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The Bad
As mentioned above, many guests described overall positive experiences at this hotel, among the reviews sourced for this analysis. However, there were some negative comments.

A few guests thought that the room rates were expensive.

While a few guests praised the design of the pool area (as mentioned above), a few reviewers thought that the water appeared to be unclean. One guest also found the pool area to be crowded.

While many guests described their rooms as clean (as mentioned above), a few reviewers complained that the housekeeping service, during their stay, was not thorough. Guests described garbage cans that were not emptied, cleaning rags left behind, and inadequate vacuuming. 

Isolated complaints included: small parking facility with limited spaces, small dining area for the free breakfast, and noisy in-room air conditioning units.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 4.5 out of 5.0, with 95% of 21 guests recommending the property.

TripAdvisor.ca ranked this hotel #3 out of 35 properties in Kelowna, from 125 guest reviews.

Hotels.com gave this property an average score of 4.4 out of 5.0, based on 41 reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
8.3
Very Good

Rated 8.3/10 based on 226 reviews

Ranked #12 out of 37 hotels in Kelowna


6 out of 10 | Quinn stayed April 22, 2010

"Enjoyed the pool and hot tub!"

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9 out of 10 | Christina stayed December 28, 2009

"I would definitely stay at this hotel again, everyone was so friendly and very helpful."

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8 out of 10 | Gil stayed August 15, 2006

"I have stayed in this trip of mine in 2 "holiday Inn" hotels. They are great for the value of the money thedy ask. wormly recommanded"

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8 out of 10 | Verified Guest stayed October 02, 2005

"I always look in bathrooms at hotels and if they are clean and up to date then I am happy. What got me to stay at Holiday Inn was the one in Langley.Beautiful bathroom!!!!!! and also I got a robe nice touch, I was dissapointed in Kelowna.Also yor front desk clerks could have been more friendly as I felt I was interupting."

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8 out of 10 | Stephanie stayed August 28, 2005

"Tried checking in just after noon. Parking lot was empty but were unable to check in until after the scheduled 4:00 pm time????"

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8 out of 10 | James stayed August 27, 2005

"I COULD NOT FAULT THE HOTEL IN ANY WAY,CLEAN WELL AND LOOKED AFTER. IF YOU WANT GOOD FOOD SERVICE STAY AWAY FROM THE ONSITE RICKY'S RESTAURANT."

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5 out of 10 | Johanna stayed August 11, 2005

"The two rooms we stayed in namely 228 and 230 were very noisy and right above the cleaning facilities and laundry.....6am in the mornings the noise started and when you are on holiday you go to bed late at night and does not appreciate to get woken up at 6 am in the morning by banging and cleaning noises right down below. Our room did not get cleaned on Saturday the 6th and I had a sick child...the cleaning services knocked on our door at 6pm to come and clean...my little guy was sleeping with a terrible fever and I had to ask them to leave the room unmade. We were out till 4:00 pm that day and and there was enough time to clean while we were out."

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Map Marker Holiday Inn Express Kelowna
2429 Highway 97 North, Kelowna, BC