OverviewThis hotel is situated in a residential/commercial area of Kelowna and is located across the street from the Capri Centre Mall (drug store, grocery store, liquor store, restaurants, and retail shopping). This property is ideal for guests looking to explore Kelowna by car because Highway 97, a major thoroughfare that provides access to both east and west Kelowna, is less than a 1-minute drive away.
This property is 100% non-smoking and all 43 rooms include free Wi-Fi, free local calls, free newspapers, a mini-fridge, a work desk, a flat-screen TV, a coffeemaker, a microwave, and individual climate control. Select rooms also include a private balcony. Rooms may be configured with 1 queen-sized bed or 2 double beds. This hotel also offers suites with kitchenettes that accommodate up to 6 people.
Free parking with cold weather hook-ups is available on-site. Pets are not permitted.
A free breakfast is served from 7:00 am - 10:00 am.
On-site amenities include an indoor heated pool and hot tub, coin-operated laundry machines, fax service (extra fees may apply), and currency exchange.
The big box shopping district and the Orchard Park Mall (largest shopping centre in the Okanagan region) are about 4 minutes away by car. Downtown Kelowna, which features nightlife, the Okanagan Lake boardwalk, City Park beach, and the Lake City Casino (poker, table games, and live entertainment), is a 5-minute drive away.
The wineries and marinas in West Kelowna are about 8 minutes away by car, while the Kelowna International Airport (YLW) and Okanagan Golf Course are both a 19-minute drive east of this hotel. (All driving time estimates: Google Maps)
Verified by a front desk agent on September 5, 2012: The free breakfast is served daily from 7:00 am - 10:00 am.
The GoodPositive reviews for this property slightly outnumbered negative reviews, among the reviews used for this analysis.
Many guests described their rooms as clean and several reviewers mentioned that their beds were comfortable. A few reviewers, who stayed in kitchenette suites, found the kitchenettes well equipped with appliances, cookware, and utensils.
Several guests found the neighbouring shopping mall, which features a grocery store, liquor store, drug store, and restaurants, to be an added convenience. A couple of reviewers noted that the downtown area and City Park beach were located within a short drive (5 minutes) of this hotel.
A few reviewers described the pool area as well maintained.
The Bad
As mentioned above, positive reviews for this hotel slightly outnumbered negative reviews, among the reviews used for this analysis.
Several guests expressed concerns about the unfriendly, "rude," and unprofessional staff at this hotel. One reviewer said that the front desk agents were unable or unwilling to correct a booking error, while another guest complained that the hotel manager ignored the "Do Not Disturb" sign on her door and entered the room without knocking or announcing himself.
A few reviewers complained about unpleasant odours in their rooms and the hallways. Guests described smelling cigarette smoke, urine and musty or mouldy odours.
A few guests were disturbed in their rooms by noise from neighbouring rooms.
A few reviewers complained about the food and selection at the free breakfast.
Several guests thought that the room rates were expensive and that the hotel did not offer good value for the money they spent.
Expedia.ca gave this hotel an average score of 3.6 out of 5.0, with 86% of 7 guests recommending the property.
TripAdvisor.ca ranked this hotel #31 out of 35 properties in Kelowna, based on 24 reviews.
Hotels.com gave this property an average score of 3.5 out of 5.0, from 15 guest reviews.
Verified by a front desk agent on September 5, 2012: The free breakfast is served daily from 7:00 am - 10:00 am.
