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Delta Grand Okanagan Resort and Conference Centre

8.7 | Very Good
MAP CALL

Well-liked resort on Okanagan Lake with exceptional service, and elegant rooms

Pros
  • Free Wi-Fi
  • Guests gave rave reviews about the excellent service given by the staff of this hotel
  • Many guests were highly impressed with the quality and elegance of their rooms
  • Guests liked the location for being an easy walk of the downtown area, with dining and shopping options
  • Guests were pleased with the numerous on-site amenities including the convention centre, convenience and liquor store, spa, salon and marina with beautiful views
Cons
  • A few guests complained about having to pay extra for parking
  • A few guests were disappointed with the views from their rooms
  • A couple of guests experienced noise disruptions from noisy neighbours
Freebies
Free Wi-Fi
Free Internet
Editor's Analysis
Updated Jul 17, 2014
Overview
Located on Okanagan Lake and about a 2-minute drive from Highway 97 in Kelowna's city centre, Delta Grand Okanagan Lakefront Resort is suitable for business or vacation travellers who prefer a resort-style hotel with on-site dining, a casino, meeting/banquet space and easy highway access.

Each of this smoke-free hotel's guest rooms comes equipped with air conditioning, free Wi-Fi or wired internet, cable TV, a coffeemaker, a mini-fridge, an iron and ironing board and a hair dryer. Microwaves are available free upon request. Rooms with a kitchenette, a jetted tub, a fireplace and a sitting area with a sofabed are also available, as are wheelchair-accessible rooms. Pets are permitted in some rooms for $35 per pet, per stay.

Hotel amenities include indoor and outdoor pools and hot tubs, a sauna, a fitness centre, a spa and wellness centre, a casino, meeting/banquet space, a 24-hour business centre, a liquor store, a coffee shop, a lounge, a seasonal pool bar and on-site dining at Grand Bay Cafe, which serves breakfast, lunch, dinner and room service daily. Self-parking is $18 per day, while valet-parking is $22 per day. 

Safeway is about a 2-minute drive away, while Kelowna Art Gallery is a 1-minute walk from the hotel. Rotary Centre for the Arts is roughly 2 minutes away on foot and Kelowna International Airport (YLW) is an 18-minute drive away. (All travel time estimates: Google Maps)

All property details verified by a front desk agent, May 30, 2014
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The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, location and rooms.

Many guests praised the hotel's staff, characterizing them as friendly, professional, attentive and helpful with suggestions and recommendations. One patron remarked, "The real stand our for me was the service. From the valet, check in, bellman, the service was top notch. I felt like I was at a Four Seasons or a Fairmont. Delta has really upped it's game!".

The hotel's location was convenient for numerous lodgers. They found it close to Okanagan Lake, downtown Kelowna, restaurants, shopping, Bernard St. and theatres.

Several reviewers were pleased with their accommodations at the hotel. They described their rooms as spacious, clean, bright, well equipped and modern, with comfortable beds and great mountain and lake views. A few guests had complaints about their lodgings, however (see below).
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The Bad
While the majority of reviews consulted for this analysis were positive, some guests offered their critique of the hotel.

A few guests were unhappy with not being given rooms with views, although they had requested one.

A few guests were unhappy with the parking surcharge.

A couple of guests had noisy neighbours that disrupted their rest.
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Show Sources
Sources
Expedia.ca guest reviews rated the hotel 4.3 out of 5 with a 91% recommendation rate from 313 reviews.

TripAdvisor.com guest reviews ranked the hotel #4 of 34 Kelowna hotels with an average rating of 4.5 out of 5 from 239 reviews.

Booking.com guest reviews rated the hotel 8.8 out of 10 from 198 reviews.

The author corresponded with the hotel on May 30, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
8.7
Very Good
#
7 / out of 41
hotels in Kelowna

Rated 8.7/10 based on 2605 reviews

Ranked #7 out of 41 hotels in Kelowna

2605
Map Marker Delta Grand Okanagan Resort and Conference Centre
1310 Water Street, Kelowna, BC