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OverviewThe Delta Grand Okanagan Resort and Conference Centre is located on the west side of Water Street in Kelowna, British Columbia, south of Cawston Avenue. Facilities at the pet-friendly hotel ($35/stay) include a restaurant, a bar, a casino, a coffee shop, meeting rooms, and 24-hour room service. The hotel also offers an indoor pool, an outdoor pool, fitness facilities, and a spa.
The cost for self parking is $15 per night, valet parking is $19 per night, and local calls are $1.48 per call. Breakfast is served at the hotel (off the menu) and extra charges apply. According to a Front Desk Agent, the hotel offers weekly rates on self-parking at $75 per week and in-room wireless Internet is free as of April 2nd, 2012.
The hotel has 320 guest rooms, all of which are non-smoking, and common amenities include climate control, air conditioning, coffee makers, hair dryers, and desks. Delta Rooms are the smallest rooms at the property and they range from 330 to 430 square feet. They come with either one king bed or two queens, 37" LCD televisions, and windows that open.
Other rooms at the property are generally larger in size and they can have enhanced amenities, such as larger televisions.
Check in time at this hotel is at 4pm while check out time is at 11am.
The hotel is situated on Waterfront Park, an area with a popular summer time tourist promenade that borders on Okanagan Lake. Prospera Place, the arena home of the Kelowna Rockets WHL hockey team, is about 350m north of the property while access to Highway 97 is about 750m south of the hotel (distances - Google Maps).
*Pet fee, parking fees, local call fee, Internet, and non-smoking status all verified with a Front Desk Agent (Call date: March 21st, 2012).
The GoodGuests that stayed at the Delta Grand Okanagan Resort generally enjoyed their stay. The hotel's location and its staff both received a lot of compliments.
The location was well-liked as it was very central to Kelowna. Several guests were happy to be close to either the downtown core or to Okanagan Lake. One guest, for example, said that the hotel had a "good location right on the waterfront." Occasionally guests also indicated that they liked that the property was close to restaurants in the area.
The staff at the hotel were practically unblemished by guest reviews. The hotel's employees were commonly described as "friendly" and a couple guests called the staff "excellent." According to one guest the staff made the hotel "a superior place to stay" while another guest called them "extremely polite and helpful."
When describing the hotel, numerous guests said that it was a comfortable property and the beds were specifically mentioned by multiple guests. Some guests also indicated that they liked the hotel's facilities, including the pool and spa.
The Bad
Some guests did not entirely enjoy their stay at this hotel and complaints usually focused on the price of the services at the property and the perceived age of the hotel.
Several guests felt as if the property was "overpriced" from several different perspectives. For example, some guests indicated that the room rates were high, others said the restaurant was pricey, and occasionally guests complained about other costs like fees for local calls, parking, and Internet. Some guests were general and one guest, for example, said the "hotel (was) expensive for the quality of it."
Many guests felt as if the hotel was old or in need of improvements. One guest said that the "carpeting in the room could use a bit of an update” and another guest said that his/her “room...surely needed some upgrading for the rating that the hotel had received.” One guest said the hotel was "comfortable" but that it was "getting a bit shabby" and another guest was a bit stronger in his/her view and said the property "desperately (needed) a renovation."
Occasionally guests had concerns with the sizes of the rooms at the hotel. One guest felt as though the rooms were advertised as bigger than they actually were and a couple other guests mentioned small showers. For example, one guest said the "shower door entry way was only about 20" wide and seemed small for a larger person. It could only be accessed sideways.”
Priceline.com guest ratings averaged to 8.2 points out of 10 and the site had 9 reviews.
Booking.com guest ratings averaged to 8.4 points out of 10 and the site had 88 reviews.
Expedia.ca guest ratings averaged to 4.3 points out of 5 and 86% of guests recommended the property.
Hotel Front Desk Agent: Internet policy, pet fee, local call fee, parking fees, and all rooms are non-smoking.
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Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
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8.4
Very Good
#6 out of 25
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Guest Rating Explained
Rating: 8.4 / 10
| Hotel Rating Breakdown |
| Amenities: |
7.8 |
| Cleanliness: |
7.5 |
| Location: |
8.1 |
| Comfort: |
7.9 |
| Service: |
8.1 |
| Value: |
7.4 |
Details
No. of guest reviews: 167
Guest Recommended: Yes
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Guest Ranking Explained
Delta Grand Okanagan Lakefront Resort is #6 out of 25 hotels in Kelowna ranked by the ratings provided by guests.
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"Princess weekend"
"The room was great, all the people were very kind, the view was spectacular and the food was deliciious. We felt like princess in a castle."
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"loved it"
"enjoyed our stay but would have liked a small fridge in room for beverages."
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"Good but not great."
"The hotel is beautifully located, a bit older but refurbished well. Very clean. A little long to wait at check in and crowded by the too small pool area which also was not well staffed."
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"We wwere in transit by road from Vancouver to Calgary and would have liked to stay longer to discover more of the areas attractions, and the hotel facilities. based on one night's experience we would have been happy to have stayed longer."
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"most of the staff was very friendly and helpful except for the concierge/door man. we always had to wait for him when we needed our car in valet parking. otherwise very fine"
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"They were in the midst of updating some of the rooms and as a result ours was missing the towel rack and toilet paper holder.
They did give us free parking for the very slight inconvenience. They provided trun down service and the restaurant was very good."
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"We asked at the time of booking for a king sized bed. When we arrived at the hotel, we recieved two queens. When we asked for another room we were told we could not change because we did not book the room directly through the hotel?
I'm not sure what other people think but I would expect more from being charged $200 a night? ( Where I come from it's still a lot of money ).
Not to mention I would expect a little bit more than to be put on the same floor as they allow dogs and pets. The rooms were not sound proof enough to keep the noise of the barking dogs out. Again, I expect more from a $200 a night room."
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"For the amount we paid - and we got a deal through the internet - the room was very small and so average, the bathroom could have been from motel 6 and for such a large hotel it only had one restaurant with a below average breakfast buffet."
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"I used the valet parking lot to park my car (a Porsche 911 so I wanted it out of the regular lot). There must have been 40 stalls in that private lot. 1/2 the stalls were full of mattresses (old? new?) and used furniture - it looked awful and made a bad impression. The hotel looks like it must have been a great hotel at one point but it does need a complete makeover. For the price - I expected alot more in comparison to paying that kind of moeny elsewhere. The hotel restaurant was terrible (we ate breakfast only - once - and did not want to risk anything else)."
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"This was pricey, $300.00+ for one night, but it's the summer right! Also paid to much for a hamburger and fries...$12.00+. If your looking for the resort life this is it, right on the lake. The pool looked small for the amount of people at the hotel, but again the lake is right there. I would not holiday here, as there are cheaper places in Kelowna, however if money is not a problem for you, fill your boots."
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Amenities
- Business Center
- Room Service
- High-speed Internet
- Fitness Room/Gym
- Restaurant
- Parking
- Swimming pool
- Concierge
- Valet Parking
- Massage / Beauty Centre
- Elevator / Lift
- 24 Hour Reception
- Dry Cleaning
- Air Conditioned
- Golf Course
- Banquet Facilities
- Conference Room(s)
- Currency Exchange
- Safe-Deposit Box
- Sauna
- Security Guard
- News Stand
- ATM / Cash Machine
- Mini Bar
- Refrigerator
- Cable / Satellite TV
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- Secretarial Service
- In Room Movies
- Porters
- Wake-up Service
- Meeting Rooms
- Kitchenette
- Coffee / Tea Maker
- Microwave
- Hair Dryer
- Complimentary Toiletries
- TV
- Laundry service
- Spa bath / Jacuzzi
- Bicycle Rental
- Casino
- Shops
- Excursions
- Golf Course (nearby)
- Boating
- Cycling
- Water Activities
- Fishing
- Horse Riding
- Canoeing
- Kayaking
- Hiking
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- Lake
- Computer
- Photocopier
- Desk
- Ticket Service
- Facsimile
- Ballroom
- Full-service catering
- Custom event planning available
- Exhibit Space
- Salon
- Jacuzzi
- Massage
- Spa & Wellness Centre
- Beauty Salon
- Body Treatments
- Facial Treatments
- Internet Connection (wireless)
- Bathrobes
- Towels
- Shower
- Pool Indoor
- Pool Outdoor
- Packed Lunches
- Breakfast in the Room
- Room Service
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Other Hotels
in British Columbia by Delta |
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