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Spacious lakeside rooms, delicious food on site, some concerns with restaurant waits

Pros
  • Free Wi-Fi, free parking
  • Numerous guests were pleased with the level of customer service they received
  • The hotel's rooms were enjoyed by many reviewers for their cleanliness and spaciousness
  • The hotel restaurant's food was described as delicious and well-priced by several lodgers
Cons
  • Some guests found the restaurant's service to be very slow
  • Noise transfer was reported by a few lodgers
  • A couple reviewers complained that the kitchens were inadequately equipped
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Freebies
Free Wi-Fi
Free Parking
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Editor's Analysis
Updated Apr 2, 2013
Overview
Located on Okanagan Lake and about a 3-minute drive from Highway 97, the Cove Lakeside Resort is suited to travellers who prefer a resort-style hotel with a spa, an on-site restaurant and a private marina.

This hotel has 93 air-conditioned guest rooms and suites, all of which offer free Wi-Fi, cable TV, a coffeemaker, a desk and a hair dryer. Standard rooms offer one king, two queen or two twin beds, while one-, two- and three-bedroom suites offer additional amenities such as a private balcony with patio furniture, a full kitchen, a living room with a sofabed, a fireplace, a washer and dryer and an iron and ironing board. Suites also feature master bedrooms with private en suite bathrooms.

Hotel amenities include a seasonal outdoor pool with waterslide, a hot tub, a full-service spa, fitness facilities, a private beach, a private marina with moorage, tennis courts, a 16-seat movie theatre, a business centre, meeting/banquet space, a putting green and free parking. There is also a BBQ area and fire pits. On-site dining can be found at Bonfire Grill, which serves breakfast, lunch and dinner daily. Accessible rooms are available upon request, and pets are permitted for an additional $20 per night.

Mission Hill Family Estate Winery is a 9-minute drive northeast of the hotel, while downtown Kelowna is about a 15-minute drive in the same direction. Shannon Lake Golf Club can be found roughly 10-minutes northward by car, and Kelowna International Airport (YLW) is a 30-minute drive northeast. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, pets permitted for $20/per night, wheelchair accessible. (Call date: March 25, 2013)

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The Good
The majority of reviews used for this analysis were positive, with much praise going to the hotel's staff, rooms and food.

Numerous guests were pleased with the level of customer service they received during their stay, and found the staff to be helpful, attentive and quick to respond. One guest characterized the staff as friendly and felt they "went the extra mile to help out with queries about the surrounding area".

The hotel's rooms were the source of many compliments by reviewers. They were described as clean, spacious, modern and well equipped, with comfortable beds and linens, and nice views of the Okanagan Lake, the hotel gardens and the surrounding nut farm.

Several lodgers enjoyed the hotel restaurant's food, and described it as excellent, exceptional, well priced and delicious.
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The Bad
While the majority of critiques sourced for this analysis were positive, there were a few common complaints about the restaurant service, noise transfer and the in-room kitchens.

While many guests complimented the restaurant's food, some guests were disappointed with the restaurant's service, and described long waits for their food, as well as slow service. 

Noise disruptions were mentioned by a few reviewers. They reported noise from the restaurant patio, the pool area and the gate from the underground parking.

A few lodgers complained about their in-room kitchens. They felt more pots and pans and better knives should have been provided to allow for more convenient cooking.
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Show Sources
Sources
Expedia.com guest reviews rated the hotel 4.6 out of 5 with a 94% recommendation rate from 108 reviews.

TripAdvisor.com guest reviews ranked the hotel #3 out of 5 West Kelowna hotels from 141 reviews with an average rating of 4 out of 5.

Booking.com guest reviews rated the hotel 8.9 out of 10 from 44 reviews.

The author called the hotel on March 25, 2013 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
8.4
Very Good

Rated 8.4/10 based on 422 reviews

Ranked #9 out of 1 hotels in Kelowna

Location
  • Westbank
Map Marker Cove Lakeside Resort
4205 Gellatly Road, Kelowna, BC