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Outdoor pool and putting green, but concerns about room cleanliness
- Free parking, free Wi-Fi, and free breakfast
- Several guests found the pool, putting green, and BBQ area to be value-added features
- A few reviewers found the in-suite kitchenettes to be well equipped
- A few guests thought that the room rates were reasonable
- Many guests described cleanliness inconsistencies
- Many reviewers complained about poor food and lack of selection at the free breakfast
- Several guests had difficulty maintaining a comfortable in-room temperature
- A few reviewers were disturbed by noise from neighbouring guest rooms
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Updated Sep 10, 2012
This hotel is situated in a residential/commercial area of Kelowna and is located across the street from the Capri Centre Mall (restaurants, grocery store, drug store, and liquor store). This property is also less than a 1-minute drive from Highway 97, a major thoroughfare that provides access to attractions throughout the Kelowna area, making the hotel ideal for those looking to explore Kelowna by car.
All rooms include air conditioning, a coffeemaker, a mini-fridge, a microwave, a TV, free local calls, and free Wi-Fi. Rooms may be configured with 1 king, 1 queen, or 2 double beds. This property also offers 1- and 2-bedroom suites that include kitchenettes and accommodate up to 6 people.
Free parking is available on-site and pets are permitted for an additional fee of $20 per stay.
A free breakfast is served daily from 7:30 am - 11:00 am.
On-site amenities include coin-operated laundry machines, a heated outdoor pool, a courtyard area with a BBQ and picnic tables, and a putting green.
The big box shopping area of Kelowna and Orchard Park Mall (largest shopping centre in the Okanagan region) are about a 4-minute drive from this hotel. Downtown Kelowna is 5 minutes away by car and features the Okanagan Lake boardwalk, City Park beach, Lake City Casino (table games, poker, and live entertainment), and nightlife destinations.
The wineries and marinas in West Kelowna may be accessed via Highway 97 and the William R. Bennett Bridge in about a 6-minute drive. The Kelowna International Airport (YLW) and Okanagan Golf Course are both an 18-minute drive north-east of this property. (All driving time estimates: Google Maps)
Verified by a front desk agent on September 5, 2012: The free breakfast is served daily from 7:30 am - 11:00 am and pets are permitted for an additional fee of $20 per stay.
Many guests described overall negative experiences at this hotel, among the reviews used for this analysis. However, there were a few common compliments mentioned.
Several guests described the outdoor swimming pool, putting green, and BBQ area as value-added features. A couple of reviewers noted that these common areas were well maintained.
A few guests said that their in-suite kitchenettes were well equipped with appliances. A couple of reviewers thought that their beds were comfortable.
A few reviewers said that the room rates were reasonable and a couple of guests specifically mentioned that the pet fees ($20 per stay) were reasonable.
Isolated compliments included: free Wi-Fi and the hotel's proximity to nearby shopping.
As mentioned above, many guests described overall negative experiences at this property, among the reviews sourced for this analysis.
Cleanliness inconsistencies were the most common complaints found for this hotel. Guests described dirty carpeting, hair in the shower, stained linens, black mould on the bathroom tiles, unpleasant odours in the rooms, and personal items left behind by previous guests. A couple of reviewers also mentioned that the room furnishings appeared old and worn. One guest said that the furniture in her room looked like "leftovers from a yard sale".
Many guests complained about the poor food and lack of selection at the free breakfast. Reviewers described the breakfast as consisting of dry cereal (with no milk available) and muffins. One guest noted that the breakfast was served in an area without seating. Many reviewers mentioned that they surveyed the free breakfast and chose not to partake.
Several guests found the in-room climate control to be ineffective and they mentioned having difficulty maintaining a comfortable in-room temperature.
A few guests were disturbed in their rooms by noise from traffic or from neighbouring rooms. A couple of reviewers complained about rowdy guests who were partying in common areas.
A couple of reviewers described the staff as disinterested. These guests complained that their concerns were not adequately addressed.
SourcesTripAdvisor.ca ranked this hotel #30 out of 35 properties in Kelowna, from 20 reviews.
Booking.com gave this hotel an average score of 6.8 out of 10, from 3 guest reviews.
CanadianHotelGuide.com gave this property an average score of 5.4 out of 10, based on 17 reviews.
Verified by a front desk agent on September 5, 2012: The free breakfast is served from 7:30 am - 11:00 am and pets are permitted for an additional fee of $20 per stay.
6 out of 10 | Verified Guest stayed May 04, 2011
"The carpet was dirty. It took a long time to warm up the room; then we could not cool it down. The breakfast muffin was dry and they use powder instead of cream."