OverviewLocated about a 1-minute drive from the nearest Highway 97 off-ramp and a 7-minute drive from Mission Hill Winery, the Best Western Plus Wine Country Hotel and Suites is suited to travellers visiting the area or passing through, who prefer a hotel with easy highway access, a free breakfast and an indoor pool with a waterslide.
This non-smoking hotel has 99 air-conditioned guest rooms and suites, all of which offer free Wi-Fi, cable TV, a coffeemaker, a mini-fridge, a microwave, a desk, a hair dryer and an iron and ironing board. Standard rooms offer one king or two queen beds, while various suites offer additional amenities such as a sitting area with a sofabed, a jetted tub, a fireplace and a bathrobe for each guest. Rooms overlooking the lake or gold course are available.
Hotel amenities include an indoor pool with a waterslide, a hot tub, a business centre, a fitness room, meeting/banquet facilities, free parking and a free continental breakfast. There is also an on-site sundry store, ATM and free daily newspapers. Accessible rooms are available upon request, and pets are permitted for an additional $20 fee per night per room. This property is 100% non-smoking.
There is no on-site restaurant, but Sukho Thai Cuisine of Thailand and Domino's Pizza are both under a 30-second walk from the hotel, and Westbank Shopping Centre is about 3 minutes away by car. Downtown Kelowna is a 14-minute drive from the hotel, while Quail's Gate Estate Winery is roughly a 7-minute drive away. Kelowna International Airport (YLW) is roughly a 25-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets permitted for $20/night per room, wheelchair accessible. (Call date: March 22, 2013).
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's location, rooms and staff.
The hotel's location was praised by numerous guests, who found it to be close to Okanagan Lake, several wineries, shopping, restaurants, a grocery store and golfing. One guest remarked, "the location is perfect for all of West Kelowna's events, the lake, golf, restaurants and wineries".
Many reviewers were pleased with the hotel's accommodations. They described their rooms as clean, well equipped, modern and spacious, with comfortable beds.
Several lodgers complimented the hotel's staff. They were characterized as friendly, efficient, professional and helpful.
The hotel's value was also praised by some guests, who described the rates as reasonable and the value as exceptional.
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about noise transfer, the free breakfast and the Wi-Fi.
Some guests had complaints about noise disturbances during their stay. These guests described children's sports teams running and yelling in the hallways in the early morning, noise from loud children in the pool area, and noisy in-room air conditioning units.
While most reviewers were pleased with the quality and selection of the hotel's free continental breakfast, some guests complained about the breakfast area. They described it as being too small, with not enough tables, only one waffle machine and long waits due to the children's sports teams booked at the hotel.
A few lodgers were disappointed with the hotel's Wi-Fi. They described it as slow and intermittent, and also had trouble connecting.
guest reviews ranked the hotel #2 out of 5 West Kelowna hotels from 124 reviews with an average rating of 4.5 out of 5.Booking.com
guest reviews rated the hotel 9 out of 10 from 113 reviews.
Expedia.com guest reviews rated the hotel 4.4 out of 5 with a 98% recommendation rate from 90 reviews.
The author called the hotel on March 22, 2013 to verify some information.