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BEST WESTERN PLUS Wine Country Hotel & Suites

BEST WESTERN PLUS Wine Country Hotel & Suites is a 3 star hotel in Kelowna, British Columbia, Canada 3460 Carrington Road, Kelowna, BC, Canada
Estimated Price
$167
CAD
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Guest Reviews
Amenities
Booking Information


Other Hotels
in Kelowna by Best Western
BEST WESTERN Kelowna Hotel & Suites (22.2 km)

Modern rooms close to wineries, some concerns with noise and breakfast room size

Pros
  • Free Wi-Fi, free continental breakfast, free parking
  • The hotel's location was praised for its proximity to local wineries and shopping
  • Many reviewers enjoyed their modern and spacious rooms
  • The hotel's staff were complimented on their friendly and efficient service
Cons
  • Some guests had complaints about noise disturbances during their stay
  • The hotel's breakfast room was described as small and crowded by a few lodgers
  • Intermittent and slow Wi-Fi was reported by a few reviewers

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Editor's Analysis
Updated on Apr 2, 2013
Overview
Located about a 1-minute drive from the nearest Highway 97 off-ramp and a 7-minute drive from Mission Hill Winery, the Best Western Plus Wine Country Hotel and Suites is suited to travellers visiting the area or passing through, who prefer a hotel with easy highway access, a free breakfast and an indoor pool with a waterslide.

This non-smoking hotel has 99 air-conditioned guest rooms and suites, all of which offer free Wi-Fi, cable TV, a coffeemaker, a mini-fridge, a microwave, a desk, a hair dryer and an iron and ironing board. Standard rooms offer one king or two queen beds, while various suites offer additional amenities such as a sitting area with a sofabed, a jetted tub, a fireplace and a bathrobe for each guest. Rooms overlooking the lake or gold course are available.

Hotel amenities include an indoor pool with a waterslide, a hot tub, a business centre, a fitness room, meeting/banquet facilities, free parking and a free continental breakfast. There is also an on-site sundry store, ATM and free daily newspapers. Accessible rooms are available upon request, and pets are permitted for an additional $20 fee per night per room. This property is 100% non-smoking.

There is no on-site restaurant, but Sukho Thai Cuisine of Thailand and Domino's Pizza are both under a 30-second walk from the hotel, and Westbank Shopping Centre is about 3 minutes away by car. Downtown Kelowna is a 14-minute drive from the hotel, while Quail's Gate Estate Winery is roughly a 7-minute drive away. Kelowna International Airport (YLW) is roughly a 25-minute drive away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, pets permitted for $20/night per room, wheelchair accessible. (Call date: March 22, 2013).

The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's location, rooms and staff.

The hotel's location was praised by numerous guests, who found it to be close to Okanagan Lake, several wineries, shopping, restaurants, a grocery store and golfing. One guest remarked, "the location is perfect for all of West Kelowna's events, the lake, golf, restaurants and wineries".

Many reviewers were pleased with the hotel's accommodations. They described their rooms as clean, well equipped, modern and spacious, with comfortable beds.

Several lodgers complimented the hotel's staff. They were characterized as friendly, efficient, professional and helpful.

The hotel's value was also praised by some guests, who described the rates as reasonable and the value as exceptional.

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about noise transfer, the free breakfast and the Wi-Fi.

Some guests had complaints about noise disturbances during their stay. These guests described children's sports teams running and yelling in the hallways in the early morning, noise from loud children in the pool area, and noisy in-room air conditioning units.

While most reviewers were pleased with the quality and selection of the hotel's free continental breakfast, some guests complained about the breakfast area. They described it as being too small, with not enough tables, only one waffle machine and long waits due to the children's sports teams booked at the hotel.

A few lodgers were disappointed with the hotel's Wi-Fi. They described it as slow and intermittent, and also had trouble connecting. 
TripAdvisor.com guest reviews ranked the hotel #2 out of 5 West Kelowna hotels from 124 reviews with an average rating of 4.5 out of 5.

Booking.com guest reviews rated the hotel 9 out of 10 from 113 reviews.

Expedia.com guest reviews rated the hotel 4.4 out of 5 with a 98% recommendation rate from 90 reviews.

The author called the hotel on March 22, 2013 to verify some information.

Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.


Guest Reviews
8.7
Very Good
Guest Rating Explained
Rating: 8.7 / 10 Details

No. of guest reviews: 300
Guest Recommended: Yes
Guest Ranking Explained

BEST WESTERN PLUS Wine Country Hotel & Suites is #3 out of 37 hotels in Kelowna ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Unknown
Elizabeth from Vernon, BC CA rated BEST WESTERN PLUS Wine Country Hotel & Suites 8 out of 10 on February 18, 2012 Verified Guest Hotel Review
Hotel review by guest is Positive
Rachel from Langley, BC CA rated BEST WESTERN PLUS Wine Country Hotel & Suites 10 out of 10 on August 23, 2011 Verified Guest Hotel Review

"Highly recommended."
"Clean, quiet, professional, accommodating and friendly. Would definitely stay here again."
Hotel review by guest is Positive
Loretta from Chilliwack, BC CA rated BEST WESTERN PLUS Wine Country Hotel & Suites 10 out of 10 on March 13, 2011 Verified Guest Hotel Review

"A great place to stay."
"We had excellent service. The staff were extremely friendly and very helpful. The location was excellent, you could to just about everything you could want. We would definitely stay here again. A special thanks to Neil for being so helpful."
Hotel review by guest is Positive
Don from St. Albert, AB CA rated BEST WESTERN PLUS Wine Country Hotel & Suites 10 out of 10 on September 07, 2010 Verified Guest Hotel Review

"Great place to stay while in Kelowna"
"we had a late check in and the service person at the registration desk was personable, professional, and courteous."
Hotel review by guest is Positive
Oliver g from Crofton, BC CA rated BEST WESTERN PLUS Wine Country Hotel & Suites 9 out of 10 on March 14, 2010 Verified Guest Hotel Review

"One complaint..."
"The only bad thing was that my 82 yr old mom was kept awake for over an hour in the middle of the night when a drunk wedding couple fought it out. I was surprised the hotel staff didn't pick up on the noise faster... Otherwise the hotel was fine. Was very nice that the room was not over-warm when we arrived. (I often find hotel/motel rooms too warm!)"


Amenities

  • Business Center
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Airport shuttle
  • Concierge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • News Stand
  • Mini Bar
  • Refrigerator
  • Cable / Satellite TV
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • TV
  • Laundry service
  • Shops
  • Photocopier
  • Courier
  • Jacuzzi
  • Internet Connection (wireless)
  • Bathrobes
  • En suite
  • Private Bathroom
  • Designated Smoking Area
  • Souvenirs/Gift Shop
  • Vending Machines
  • Family Room
  • Self Laundry
  • Free Parking

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8.7
Very Good

#3 out of 37 hotels in Kelowna city based on 300 guest reviews

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