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BEST WESTERN Kelowna Hotel & Suites

8.4 | Very Good

Outdoor pool, free breakfast, free Wi-Fi, and clean rooms

Pros
  • Free Wi-Fi, free parking, free breakfast, and free local calls
  • Many guests described their rooms as clean
  • Many reviewers found the location convenient for accessing area attractions by car
  • Several guests praised the food and selection at the free breakfast
  • Several reviewers described the staff as friendly
  • Several guests mentioned that their beds were comfortable
Cons
  • A few guests said that the outdoor pool was cold
  • A couple of reviewers complained about smelling cigarette smoke in their guest rooms
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Rates & Availability
Editor's Analysis
Updated Sep 4, 2012
Overview
This hotel on Highway 97 is ideal for those travelling by car along this major route that connects communities along Okanagan Lake between Penticton and Vernon (and beyond). Its location in a popular shopping area (Orchard Park Mall is a 5-minute drive away) makes it popular with those looking to shop or dine outside of the downtown core.

All 176 units include free Wi-Fi, individual climate control, a balcony or a terrace, a flat-screen TV with pay-per-view movies, an iron and ironing board, a mini-fridge, a coffeemaker, bathrobes and slippers, an iPod dock, free local calls, and free newspapers (delivered to guest rooms and suites). Suites include the standard room amenities plus a kitchenette (mini-fridge, microwave, and wet bar) and separate living and bedroom areas. This hotel also offers "allergy-friendly" rooms, which feature cork flooring.

Rooms are configured with two queen-sized beds or one queen-sized bed and a sofa bed. Suites are configured with either a king or queen-sized bed and a sofa bed. Select suites also include a jetted tub.

Free parking is available on site and pets are permitted for an additional fee of $20 per night.

A free breakfast is served daily from 6:30 am - 10:30 am. The free breakfast includes a selection of hot items and chef-prepared omelettes. Other on-site dining options include the ORA Kitchen & Bar and 97 Street Pub.

Recreational facilities include an indoor mineral pool, 2 outdoor hot tubs, a steam room, a fitness centre, and an on-site spa. Other on-site amenities include a garden courtyard, a business and conference centre, coin-operated laundry machines, dry cleaning (extra fees apply), and an ATM.

Downtown Kelowna, which features dining, nightlife, the Okanagan Lake waterfront, and City Park beach, is a 9-minute drive from this hotel. Wineries and marinas in West Kelowna may be accessed via highway 97 in about 12 minutes by car. Crystal Mountain Ski Resort (also in West Kelowna) is 37 minutes away.

The Kelowna International Airport (YLW) and Okanagan Golf Course are both about a 16-minute drive away. (All driving time estimates: Google Maps)

Verified by a front desk agent on August 30, 2012: The free breakfast is served daily from 6:30 am - 10:30 am.
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The Good
Positive reviews for this hotel outnumbered negative reviews among those used for this analysis.

Many guests described their rooms as clean and several guests mentioned that their beds were comfortable. A couple of guests found their rooms to be quiet, while a couple of other reviewers thought that their rooms were spacious.

Many reviewers found the location convenient for commuting to Kelowna area attractions by car. Guests said that shopping destinations, a grocery store, and the airport (YLW) were all within a short drive of the hotel.

Several guests described the staff as friendly and efficient. 

Several reviewers praised the food and the ample selection of hot items at the free breakfast. A few guests also found the chef-prepared omelettes to be a value-added feature.

A couple of guests described the free Wi-Fi as fast and reliable.

A few guests thought that the pool was clean, well maintained, and a value-added feature. However, a few guests also had concerns about this pool area (see below for more details).
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The Bad
As mentioned above, positive reviews outnumbered negative reviews for this hotel among the reviews sourced for this analysis. However, there were a couple of common concerns and several isolated complaints found for this property.

While a few reviewers thought that the pool was a value-added feature, a few guests complained that the water temperature of the pool was too cold. One reviewer also thought that the water in the hot tub was not warm enough.

A couple of guests complained about smelling cigarette smoke in their guest rooms. One reviewer suggested that this happened because guests were permitted to smoke on their private patios.

Isolated complaints included: weak water pressure in the shower, expensive room rates, no view of the mountains or lake from the guest rooms, and housekeeping failing to replenish complimentary amenities during a multi-night stay.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 4.3 out of 5.0, with 92% of 24 guests recommending the property.

TripAdvisor.ca ranked this hotel #2 out of 35 properties in Kelowna, from 155 guest reviews.

Hotels.com gave this property an average score of 3.9 out of 5.0, based on 28 reviews.

Verified by a front desk agent on August 30, 2012: The free breakfast is served daily from 6:30 am - 10:30 am.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
8.4
Very Good

Rated 8.4/10 based on 200 reviews

Ranked #9 out of 37 hotels in Kelowna


8 out of 10 | Linda stayed March 14, 2010

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8 out of 10 | Ju-yu stayed September 07, 2009


8 out of 10 | Arek stayed August 14, 2006


5 out of 10 | Denise stayed October 10, 2004

"Parts of the hotel looked a little "tired". But the grounds and flowers outside were lovely. Would have liked to be able to check out from TV and not have waited in line to check out."

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9 out of 10 | Barb stayed December 29, 2003

Map Marker BEST WESTERN Kelowna Hotel & Suites
2402 Highway 97 North, Kelowna, BC