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Self-contained suites with pleasant views, but lacking customer service

Pros
  • Free Wi-Fi and free parking
  • Many guests praised the views of the mountains from their rooms
  • Many reviewers described their rooms as quiet
  • Several guests thought that their rooms were well equipped with amenities
  • Several reviewers described their rooms as well appointed
Cons
  • Many guests complained that the property did not have on-site staff members
  • Several reviewers described cleanliness inconsistencies
jump to full editor's analysis (below)
Freebies
Free Wi-fi
Free Parking
Free Internet
Rates & Availability
Editor's Analysis
Updated Sep 13, 2012
Overview
This is a vacation home rental company with a multi-suite property in a residential area east of Kelowna. This property is ideal for guests in need of extended-stay accommodations or travellers who prefer an alternative to the typical hotel.

This property is about a 15-minute drive from downtown Kelowna (City Park Beach, Okanagan Lake boardwalk, dining, nightlife, and the Lake City Casino). 

This property is 100% non-smoking and offers suites of different sizes that accommodate from 2 people to 12 people. All suites include a balcony, a private bathroom, free Wi-Fi, air conditioning, a TV with a DVD player (multiple TVs in multi-room suites), free local calls, bathrobes, an iron and ironing board, and free laundry facilities. Select suites also include a fully-equipped kitchen.

This property provides free parking and pets are not permitted.

Other on-site amenities include a BBQ for guest use, an outdoor pool (seasonal), a hot tub, and ski storage.

The Birkdale Park (tennis courts, lookouts, and playgrounds) and the Black Mountain Golf Club are both about an 8-minute drive east of this property. The big box shopping district on Highway 97 (major thoroughfare) and the Orchard Park Mall (largest shopping centre in the Okanagan region) are a 10-minute drive west of this property.

The wineries and marinas in West Kelowna are about 19 minutes away by car, while the Crystal Mountain Ski Resort (also in West Kelowna) is a 44-minute drive away. The Kelowna International Airport (YLW) is 20 minutes away by car. (All driving time estimates: Google Maps)
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The Good
Among the reviews used for this analysis, positive reviews slightly outnumbered negative reviews for this property.

Many guests praised the pleasant views of the mountains, vineyards, and city from their rooms. Many reviewers found their rooms to be quiet and several guests described their rooms as well-appointed with modern furnishings. One reviewer said that his unit "felt like home away from home". Several guests thought that their units were well equipped with amenities such as flat-screen TVs, king beds, fireplaces, and kitchen facilities. A couple of reviewers described their units as spacious.

A few reviewers thought that this property offered good value for the money they spent and guests mentioned their private entrance and free parking as value-added features.

A couple of guests found the location convenient for accessing Kelowna area attractions and the airport (YLW, a 20-minute drive away).

A few guests described their rooms as clean, however not all reviewers agreed with this assessment (see below for more details).
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The Bad
As mentioned above, positive reviews for this property slightly outnumbered negative reviews, though there were some common complaints among them.

Many guests expressed concerns about the lack of customer service they received. Reviewers mentioned that this property is not staffed and that guests were required to call the property manager if any problems arose. A couple of guests arrived at the property to find their keys in an envelope attached to the door and a couple of other reviewers had to call the property manager to receive their room keys.

While a few guests described their rooms as clean (as mentioned above), several reviewers described cleanliness inconsistencies. Guests described foul-smelling linens, stained duvets, broken appliances, and "tattered" patio furniture. A couple of reviewers complained about the lack of housekeeping they received during their stay. These guests said that housekeeping failed to provide clean towels, empty garbage cans, and make the beds.

A couple of reviewers found the Wi-Fi unreliable. A couple of other guests complained that they were required to call the property manager to learn how to access the Wi-Fi.

A couple of guests complained that the hot tub was not in working condition during their stay.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 4.0 out of 5.0, with 85% of 20 guests recommending the property.

TripAdvisor.ca ranked this hotel #44 out of 64 B&B and Inns in Kelowna, from 10 reviews.

Hotels.com gave this property an average score of 4.1 out of 5.0, based on 18 guest reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
7.7
Good

Rated 7.7/10 based on 72 reviews

Ranked #18 out of 37 hotels in Kelowna

Map Marker Acker Vacation Homes
916 Ackerman Court, Kelowna, BC