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The Thompson Hotel and Conference Centre

The Thompson Hotel and Conference Centre is a 3 star hotel in Kamloops, British Columbia, Canada 650 Victoria Street, Kamloops, BC, Canada
Estimated Price
$142
CAD
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Guest Reviews
Amenities
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Clean and comfortable rooms, but concerns with noise and parking charges

Pros
  • Free Wi-Fi
  • Most guests found their rooms clean and their beds comfortable
  • Several reviewers praised the staff and customer service
  • Lodgers were pleased with the hotel's downtown location
Cons
  • Added parking charge of $7 per night
  • Some guest had issues with noise between rooms and loud AC units
  • A few guests found their rooms outdated and in need of an upgade

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Editor's Analysis
Updated on Aug 27, 2012
Overview
Located in downtown Kamloops and north of Trans-Canada Highway 1, the Thompson Hotel and Conference Centre is geared towards business travellers who require added amenities such as conference and meeting facilities.

Each of the hotel's 98 non-smoking guest rooms include satellite TV, air conditioning, free Wi-Fi, in-room coffee and tea, a hair dryer and an iron/ironing board. Additional amenities for deluxe rooms include a mini-fridge, bathrobes and a daily continental breakfast. Accessible rooms are available upon request and parking is $7 per night. Pets are allowed for $20 per night in standard rooms only.

Hotel amenities include a heated indoor pool, a jacuzzi, a recreational room and a fitness facility. The hotel's conference facilities include an amphitheatre, 4 meeting rooms, a conference room seating 60, and A/V support.

On-site dining is available at two locations: Crush on Victoria (open daily for breakfast, lunch and dinner), and The Noble Pig Brewhouse (open Monday through Friday for lunch and dinner, and Sunday for dinner).

The Thompson Hotel and Conference Centre is a 1-minute walk from Lake City Casino and is also close to Thompson Rivers University, Tournament Capital Centre and Hillside Stadium (all within a 9-minute drive west of the hotel). Riverside Park is also west of the hotel, about a 3-minute drive away.

Shopping can be found nearby at Sahali Centre Mall, Columbia Place Shopping Centre and Tudor Village, all of which are within a 10-minute drive southwest of the hotel. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, parking $7 per night, pets allowed for $20 per night. (Call date: August 20th, 2012)
The Good
Guest reviews used for this analysis showed a positive response to the hotel's comfort and cleanliness, staff and location.

Most guests were complimentary towards their rooms at this hotel. The beds, linens and pillows were described as comfortable, the cleanliness of the rooms was often mentioned and reviewers also found the accommodations spacious for the most part, although a few described their rooms as "on the small side".

Several lodgers praised the staff, and characterized them as friendly, polite, engaging and helpful. A few guests mentioned the staff being the highlight of their stay.

The hotel's proximity to downtown Kamloops was seen as a positive aspect by some reviewers. They mentioned many restaurants being within walking distance.

The Bad
Negative reviews found for this analysis mentioned the hotel's noise, parking, and outdated rooms.

Several reviewers described negative experiences regarding noise, whether it was noise transfer between rooms, noisy air conditioning units, or noise heard from the hotel bar.  

Some guests were disappointed with the additional parking charge of $7 per night. A few of these guests complained that they were not made aware of the parking charges until they received their credit card bill after their stay.

Although most patrons were pleased with their rooms, some guests had complaints about their rooms needing upgrading. Some complaints included small TVs (which weren't flat screens), mould around the caulking in the bathrooms and worn-out carpets.
TripAdvisor.com guest reviews ranked the hotel #22 out of 53 Kamloops hotels from 101 reviews.

Expedia.ca guest reviews rated the hotel 4 out of 5 with a 92% recommendation from 38 reviews.

Hotels.com guest reviews rated the hotel 3.7 out of 5 from 27 reviews.

Verified with a front desk agent: Free Wi-Fi, parking $7 per night, pets allowed for $20 per night. (Call date: August 20th, 2012)
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.


Guest Reviews
7.7
Good
Guest Rating Explained
Rating: 7.7 / 10 Details

No. of guest reviews: 243
Guest Recommended: Yes
Guest Ranking Explained

The Thompson Hotel and Conference Centre is #18 out of 38 hotels in Kamloops ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Cindy from Edmonton, AB CA rated The Thompson Hotel and Conference Centre 9 out of 10 on October 29, 2012 Verified Guest Hotel Review

"We had a great stay at the Thompson Hotel. The staff were amazing and the rooms were very clean. Their sports bar has an incredible menu and the food was so good!! The downtown location of this hotel is great. You are a short walk to Cactus Jacks and the Casino!"
Hotel review by guest is Positive
Verified Guest from Calgary, AB CA rated The Thompson Hotel and Conference Centre 8 out of 10 on April 20, 2011 Verified Guest Hotel Review
Show older reviews
Hotel review by guest is Positive
Verified Guest from Saskatoon, SK CA rated The Thompson Hotel and Conference Centre 8 out of 10 on August 01, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Coquitlam, BC CA rated The Thompson Hotel and Conference Centre 8 out of 10 on April 30, 2006 Verified Guest Hotel Review

"The staff at the desk was great, giving us complimentary breakfast vouchers upon our arrival. Unfortunatly the breakfast staff did not show up that morning so no complimentary breakfast for us! Room was clean and the pool area exxtremely clean as well."
Hotel review by guest is Positive
Katherine from Saskatoon, SK CA rated The Thompson Hotel and Conference Centre 10 out of 10 on February 23, 2004 Verified Guest Hotel Review

"Re clean: It seems the hotel was in a constant state of being washed - and looked like it was fresh and clean at all times. The service was wonderful. Unfortunately because I was "just passing through" I can not really comment on the convenience of the location fully. Katherine."


Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Airport shuttle
  • Concierge
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Safe-Deposit Box
  • Sauna
  • Cable / Satellite TV
  • In Room Movies
  • Connecting Rooms
  • Porters
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Spa bath / Jacuzzi
  • Bicycle Rental
  • Shops
  • Billiards
  • Photocopier
  • Jacuzzi
  • Internet Connection (wireless)
  • Bathrobes
  • En suite
  • Private Bathroom
  • Private Toilet
  • Pool Indoor
  • Games Available
  • Luggage Storage
  • Souvenirs/Gift Shop
  • Vending Machines
  • Express Check-In/Check-Out
  • Self Laundry
  • Free Parking
  • Pillow Top Mattress

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7.7
Good

#18 out of 38 hotels in Kamloops city based on 243 guest reviews

Other hotel options in Kamloops:
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Canadas Best Value Inn Kamloops
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7.7 Good
Four Points by Sheraton Kamloops
C$160
Sometimes Less Expensive
8.0 Very Good
Comfort Inn & Suites Kamloops
C$139


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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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