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DoubleTree by Hilton Hotel Kamloops

8.7 | Very Good | #4 out of 38 hotels in Kamloops
MAP

Highly praised downtown Kamloops hotel with outdoor pool, restaurant & pet-friendly rooms

Pros
  • Free amenities: Wi-Fi, parking
  • Guests were impressed with the room quality of this hotel
  • Many guests felt the rooms were affordable and good value
  • Staff were friendly and efficient, according to guests
  • Downtown location was quiet and in walking distance to restaurants, shopping and VIA Rail station
  • Guests described the hotel as very clean and well maintained
Cons
  • Some found the bathrooms small, awkward and with no extractor fans
  • A few guests felt the area was a little drab or a bit run down
  • A few encountered slow service at the restaurant
Freebies
Free Wi-Fi
Free Parking
Editor's Review
Updated Jul 9, 2017
Overview
This hotel is located in downtown Kamloops, a 4-minute walk from Victoria Street restaurants.

This 5-storey hotel has 100 smoke-free rooms with elevator access.

All rooms include free Wi-Fi, a flat screen HDTV with cable and pay-per-view movies, a coffeemaker, a mini-fridge, a work desk, an iron and ironing board, a hair dryer, a safe and air conditioning. 

Some rooms include a sofabed, a separate bedroom and a living room. Accessible rooms are available. 

Rooms are furnished with 2 queen beds or 1 king bed.

Free parking is available on site. 

Pets are welcome if under 75 lbs, for $20 per stay.

A free coffee station is available in the mornings.

Restaurant on site:  Citrus Restaurant and Lounge serves breakfast, lunch (weekdays) and dinner. Room service hours are 5 pm to 10 pm.

Hotel amenities include an outdoor seasonal heated pool, an outdoor hot tub, a sauna, a 24-hour fitness centre, a 24-hour business centre, baggage storage, concierge, a convenience store, dry cleaning, safe deposit boxes, free newspapers and meeting rooms.

What's nearby? Heritage House and the Riverside Park are both within a 7-minute walk. Aberdeen Mall and the Sunmore Ginseng Spa are both an 8-minute drive. Big Little Science Centre is 14 minutes by car. Kamloops Golf and Country Club is 20 minutes by car. The Sun Peaks Resort is 50 minutes' drive.

Getting around: Kamloops Airport (YKA) is at least a 20-minute drive away. (All travel times: Google Maps)

Confirmed by hotel July 8, 2017: room service hours
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The Good
This hotel was very well liked by its guests who considered it to deliver great value, high quality rooms and a friendly experience.

The hotel is located in downtown Kamloops which is close to restaurants, shopping and the VIA rail station which occasionally drops off guests from the Rocky Mountaineer. One guest who stayed for work exclaimed, " Within a five minute walk you will find the core of downtown shopping, best restaurants, cafes, grocery, library, art gallery, theatres and the hospital. This is the best location!"

Guests found the rooms to be very clean with high quality furnishings and updates. Beds were frequently described as very comfortable with quality linens and some guests enjoyed mountain views from the higher floors.

Guests enjoyed dining on site and having a buffet breakfast which was usually described as good quality.

The staff were very well liked for being efficient and very friendly to the guests. Guests were often welcomed with a warm chocolate chip cookie and bottled water and were given free coffee in the lobby in the mornings. Several reviewers told of how the staff went above and beyond to accommodate their specific needs.

The facilities were also sufficiently maintained and well pleasing. Guests spoke of enjoying the outdoor hot tub, pool and gym.
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The Bad
Guest complaints focused on a few shortcomings in the hotel's overall service.

The former Coast property was taken over by Hilton and renovated, but the bathrooms were still small and awkwardly configured. Some complained of no bathroom fans.

Guests enjoyed dining on site and the room service in particular, but it seems the hotel had trouble staffing the restaurant and service could be slow to non-existent at times.

A few guests found the downtown district of Kamloops to be a little depressing. Some called it run down, and occasionally guests mentioned this as the downside to the hotel.

Other comments found: no plugs bedside the bed, difficulty controlling in-room temperature, gym was too warm and quite small, no microwave in the room and loud AC unit.
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Show Sources
Sources
TripAdvisor.ca ranked this hotel #2 out of 55 Kamloops hotels and gave this hotel an average score of 4.5 out of 5, from 323 reviews. 

Booking.com gave this property an average score of 9 out of 10, based on 243 guest reviews.
Guest Reviews
Rated by Guests
8.7 / out of 10
"Very Good"
Ranked by Guests
#
4 / out of 38
hotels in Kamloops

The average guest rating for DoubleTree by Hilton Hotel Kamloops is 8.7 out of 10 based on 1986 reviews from past guests. This average guest rating ranks DoubleTree by Hilton Hotel Kamloops at #4 out of 38 hotels in Kamloops.

1986
Map Marker DoubleTree by Hilton Hotel Kamloops
339 St. Paul Street, Kamloops, BC