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Highly praised downtown Kamloops hotel with outdoor pool, restaurant & pet-friendly rooms

Pros
  • Free amenities: Wi-Fi, parking
  • Guests were impressed with the room quality of this hotel
  • Many guests felt the rooms were affordable and good value
  • Staff were friendly and efficient, according to guests
  • Downtown location was quiet and in walking distance to restaurants, shopping and VIA Rail station
  • Guests described the hotel as very clean and well maintained
Cons
  • A few guests felt the area was a little drab or a bit run down
  • Some found the bathrooms a little small
  • A few encountered slow service at the restaurant
jump to full editor's analysis (below)
Freebies
Free Wi-Fi
Free Parking
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Editor's Analysis
Updated Nov 8, 2015
Overview
This hotel is situated within the city centre of Kamloops, well located for accessing downtown attractions on foot. 

This hotel is smoke free and all rooms include free Wi-Fi, a flat screen HDTV with cable and pay-per-view movies, a desk with ergonomic chair, a coffeemaker, a mini-fridge, a work desk, an iron and ironing board, a hair dryer, a safe and air conditioning. Rooms are furnished with 2 queen beds or 1 king bed. Room extras include a sofabed and a separate bedroom and living room. Accessible rooms are also available. 

Free parking is available on site. Pets under 75 lbs are permitted for an additional fee of $20 per stay.

The on-site Citrus Restaurant and Lounge serves breakfast, lunch and dinner. Room service is also available.

Other on-site amenities include an outdoor seasonal heated pool, an outdoor hot tub, a sauna, a 24-hour fitness centre, a 24-hour business centre, baggage storage, a concierge desk, a convenience store, dry cleaning, safe deposit boxes, free weekday newspapers and meeting and banquet space.

Heritage House and the Riverside Park are both within a 7-minute walk. Aberdeen Mall and the Sunmore Ginseng Spa are both an 8-minute drive away, while the Big Little Science Centre is 14 minutes away by car. Kamloops Golf and Country Club and Kamloops Airport (YKA) are both at least a 20-minute drive away.

The Sun Peaks Resort is about 50 minutes away by car. (All travel time estimates: Google Maps)

Confirmed with the front desk on November 5, 2015: pets are welcomed for $20 per stay, no jacuzzi suites and no coin laundry for guests on site
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The Good
This hotel was very well liked by its guests who considered it to deliver great value, high quality rooms and a friendly experience.

The hotel is located in downtown Kamloops which is close to restaurants, shopping and the VIA rail station which occasionally drops off guests from the Rocky Mountaineer. One guest who stayed for work exclaimed, " Within a five minute walk you will find the core of downtown shopping, best restaurants, cafes, grocery, library, art gallery, theatres and the hospital. This is the best location!"

Guests found the rooms to be very clean with high quality furnishings and updates. Beds were frequently described as very comfortable with quality linens and some guests enjoyed mountain views from the higher floors.

Guests enjoyed dining on site and having a buffet breakfast which was usually described as good quality.

The staff were very well liked for being efficient and very friendly to the guests. Guests were often welcomed with a warm chocolate chip cookie and bottled water and were given free coffee in the lobby in the mornings. Several reviewers told of how the staff went above and beyond to accommodate their specific needs.

The facilities were also sufficiently maintained and well pleasing. Guests spoke of enjoying the outdoor hot tub, pool and gym.
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The Bad
Guest complaints focused on a few shortcomings in the hotel's overall service.

The former Coast property was taken over by Hilton and renovated, but the bathrooms were still small and several guests pointed this out in the reviews.

Guests enjoyed dining on site and the room service in particular, but it seems the hotel had trouble staffing the restaurant and service could be slow to non-existent at times.

A few guests found the downtown district of Kamloops to be a little depressing. Some called it run down, and occasionally guests mentioned this as the downside to the hotel.
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Show Sources
Sources
TripAdvisor.ca ranked this hotel #2 out of 55 Kamloops hotels and gave this hotel an average score of 4.5 out of 5, from 323 reviews. 

Booking.com gave this property an average score of 9 out of 10, based on 243 guest reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
8.8
Very Good

Rated 8.8/10 based on 1121 reviews

Ranked #1 out of 39 hotels in Kamloops

1121
Map Marker DoubleTree by Hilton Hotel Kamloops
339 St. Paul Street, Kamloops, BC