OverviewFeaturing on-site natural hot springs, a spa, and a marina, this property is well suited for guests who are looking for a relaxing retreat. This resort is situated on the waterfront in Harrison Hot Springs and there are multiple restaurants and shops within a 5-minute walk.
This property is 100% smoke-free and offers rooms in the main building, west wing, west tower, east tower and private cabins. Rooms in the main building include free Wi-Fi, a flat screen TV, a hair dryer, a mini-fridge, a ceiling fan, individual heating (no air conditioning), and a table and chairs. Rooms are furnished with one queen bed and two twin beds, one double bed or one double bed and a twin bed. Rooms offer lake, pool or mountain views.
Rooms in the west wing include the above mentioned amenities and also a coffeemaker, air conditioning and bathrobes. These rooms are furnished with two queen beds or one king bed and offer views of the lake or garden. Guest rooms in the west tower include the same amenities as rooms in the west wing and also feature a private balcony. These rooms are furnished with two queen beds or one king bed and offer views of the lake or pool.
Rooms in the east tower feature views of the lake or mountains and include all the above mentioned amenities (including balconies). East tower rooms are furnished with two queen beds or one king bed.
The on-site cabins feature private entrances, a living room with a gas fireplace, a futon, a flat screen TV, a coffeemaker, bathrobes, a mini-fridge, a patio table and chairs, and a private lawn. Cabins do not have Wi-Fi access.
Parking is available on site for an additional fee of $5 per day. Pets are permitted in cabins at no additional fee and pets are permitted in select guest rooms for an additional fee of $100 per stay.
This property offers four on-site dining options. The Lakeside Cafe serves breakfast, lunch and dinner, while The Copper Room serves dinner only. Miss Margaret's serves breakfast, lunch and afternoon snacks. This property also has an on-site bar and room service is available.
The on-site spa features natural hot springs, an indoor pool, an indoor hot tub, and three outdoor pools (adult and family pools). The on-site marina provides kayak rentals, fishing, nature tours and bumper boats. Other on-site amenities include meeting rooms, gift shops, a business centre and concierge service.
The Oak Tree Golf Course is about 4 minutes away by car. The Trans-Canada Highway and the Bridal Veil Falls are both about a 20-minute drive away. The Chilliwack Airport (YCW) is 28 minutes away by car. The Cottonwood Shopping Mall is a 32-minute drive away, while the Meadowlands Golf and Country Club is 36 minutes away by car. (All walking and driving time estimates: Google Maps)
The GoodThe on-site natural hot springs were mentioned as the highlight of this resort by many guests, among the reviews used for this analysis. Many reviewers also mentioned enjoying the multiple on-site pools.
Several guests praised the staff for their friendly and accommodating service, while a few reviewers appreciated that the front desk agents offered room upgrades when available.
The food and atmosphere at the on-site Copper Room restaurant was praised by several guests and a couple of reviewers mentioned that they enjoyed live entertainment at the restaurant.
A few guests described the location of the property as beautiful, while a few reviewers described pleasant views from their guest rooms (in the east tower and west wing).
Several guests described their rooms as clean, while a few reviewers found their rooms to be spacious and well appointed. However, there were some complaints about the condition of the rooms in the main hotel (see below for more details).
The Bad
Several guests indicated that they were disappointed with their overall experience at this property. Reviewers seemed to be most disappointed with the condition of the rooms in the main hotel, among the reviews sourced for this analysis. Rooms in the main hotel were described as "obviously the oldest part of the hotel" and in need or renovations. Some reviewers described bathroom fans that were not working, dated furniture, worn carpeting, unpleasant odours and uncomfortable beds.
Many guests thought that the room rates were too expensive given the quality of the rooms and a few guests mentioned that they agreed with a reviewer who stated that he felt he was "paying 5 star prices for a 3 star hotel".
A couple of guests found their rooms to be small and a few reviewers complained that the provided robes were too thin. Others found the walk to the hot springs to be long (depending on the room location) and these guests felt uncomfortable walking through the lobby wearing their robes.
A couple of reviewers were disappointed with the massages they received at the on-site spa. One guest said that the experience was not worth the money spent, while another reviewer thought that his masseuse was inexperienced.
While several guests enjoyed dining at the on-site Copper Room, a couple of reviewers thought that the menu prices were expensive.
Expedia.ca gave this hotel an average score of 3.9 out of 5, with 88% of 110 guests recommending the property.
TripAdvisor.ca ranked this hotel #2 out of 6 properties in Harrison Hot Springs, with an average score of 3.5 out of 5, from 645 reviews.
