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Older Duncan motel with popular restaurant, sports bar and free parking, but mixed reviews
- Free amenities: Wi-Fi, parking, local calls
- Many found the staff helpful and friendly
- Wi-Fi was rated as good overall
- Some found the rooms clean and serviceable
- Guests typically enjoyed meals at the restaurant and pub
- Guests found the location handy to the highway and the Greyhound Bus Terminal
- Many guests felt the motel needed upgrading and renovation
- Better maintenance and cleaning needed, according to guests
- Noise disturbances a problem for some guests during their stays
- Many did not feel the value was there for this motel
Updated Jan 24, 2016
This older motel is located on the Trans-Canada Highway, across from shopping and restaurants, a 4-minute drive from the city centre. It provides a budget stay with good highway access and a well-liked restaurant on site.more
The hotel is smoke free and all rooms include free Wi-Fi, free local calls, a flat screen TV with cable, a coffeemaker, a mini-fridge, a microwave, a desk, an iron and ironing board, a hair dryer and climate control. Rooms are furnished with 1 double bed, 1 or 2 queen beds or 1 king bed. Room extras include a sofabed, a lounge chair, a separate bedroom, a full kitchen, a living room, a deep soaker tub, bathrobes and a fireplace
Free parking is available on site for cars and oversize vehicles. Pets are welcomed for $10 per pet, per night.
The Old Fork Restaurant serves breakfast, lunch and dinner, while the River Rock Bar & Grill offers light fare, flat screen TVs, a games room and live entertainment on Friday nights. Room service is also available.
Hotel amenities include an ATM and ice/vending machines and a meeting room. This property has two floors, exterior corridors and no elevator.
The Duncan Cowichan Chamber of Commerce is a 5-minute drive away, while the Vancouver Island University-Cowichan Campus is a 4-minute drive. The Cowichan Golf and Country Club is 10 minutes by car. The Chemainus River Provincial Park is about 26-minute drive, while the Victoria International Airport (YYJ) is just over an hour away by car. (All travel time estimates: Google Maps)
Confirmed with the front desk on January 23, 2016: pet cost is $10 per pet, River Rock Grill opens at noon, all rooms have flat screen TVs
Guests provided a mix of positive and negative reviews. The hotel is currently being renovated with management planning to paint, change carpeting and drapes in all rooms by the end of 2015.
Some guests found rooms they considered clean, a good size and well equipped with comfortable beds.
Many reviewers liked the staff of this hotel. They found the front desk staff to be friendly, responsive to guest concerns and requests, and knowledgeable.
It was a convenient area: right by the Silver Bridge, a good spot for an overnight when catching the Victoria ferry the next day, near the Greyhound bus terminal and across (8 minutes' walk) from the Duncan Mall.
Guests typically enjoyed the restaurant and pub. Guests mentioned enjoying a good burger on site with very friendly wait staff.
The hotel also had a nice garden, and guests enjoyed sitting in the courtyard under the giant cedar tree.
Reviews offered mixed opinions of the facility and service.
Room complaints found recently were: small rooms, uncomfortable mattresses, dated and worn, completely run down, not enough electrical outlets, dirty bathroom, threadbare carpets, room smelled of smoke, mildew odour in room, mould on the bathroom tiles, dirty looking carpets, old hard stale sugar packets, room did not look like it had been cleaned in a while, sofabed looked old and dirty,TV was horrible, snowy, couldn't even watch it, toilet leaked at the base, room had appearance of needing a serious upgrade.
Some guests were disturbed in their rooms by noise from: yelling and unruly behaviour from patrons of the on-site bar, loud music from the bar, noisy parking lot and a noisy fridge and AC unit.
A few guests complained about the exterior of the hotel. One guest in the summer complained about the grounds being very poorly maintained with weeds and untrimmed shrubbery and others said the entry to the motel was shabby. Another felt the area was a bit rough.
Some guests mentioned that one had to walk a couple of blocks in order to cross the street (where shopping and restaurants were).
Some guests mentioned errors made by staff such as: double charges and assigning rooms that had not been cleaned from the previous guest.
SourcesExpedia.ca gave this hotel an average score of 2.9 out of 5, based upon 81 reviews.
TripAdvisor.ca ranked this hotel #5 out of 5 properties in Duncan, with an average score of 3 out of 5, from 183 reviews.
Booking.com gave this property an average score of 6.6 out of 10, based on 39 guest reviews.