Super 8 CranbrookSuper 8 CranbrookSuper 8 CranbrookSuper 8 CranbrookSuper 8 CranbrookSuper 8 CranbrookSuper 8 Cranbrook

Popular & budget-friendly, clean rooms with mini-fridge & microwave, pool with waterslide

Pros
  • Free Wi-Fi throughout, free parking and free breakfast
  • Staff were pleasant and friendly, according to guests
  • A few guests enjoyed the use of the pool and waterslide
  • A few guests said the hotel provided good value
  • Many guests enjoyed the free breakfast selection
  • A few guests highlighted the location, close to shops and restaurants, golf and town
  • A few guests said their rooms were clean and comfy
Cons
  • A couple of guests complained of dated interiors
jump to full editor's analysis (below)
Freebies
Free Wi-fi
Free Breakfast
Free Parking
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Rates & Availability
Editor's Analysis
Updated Jul 9, 2014
Overview
The Super 8 Cranbrook is located right off Highway 95/3, which is a relatively easy to find location on the main strip of town. This hotel may appeal to road travellers looking for a centrally located accommodation in Cranbrook.

This hotel offers 48 rooms over two storeys. Formerly a property that offered smoking rooms, this hotel is now 100% smoke free. Each room comes with cable/premium TV, an air conditioning unit, climate control, free Wi-Fi, a coffee/tea maker, a mini fridge, a microwave, a hair dryer, a telephone and free local calls. Rooms come with either one or two queen beds.

Hotel amenities include free self parking, free Wi-Fi throughout, complimentary breakfast, adjoining rooms, a photocopier and fax machine, business and honeymoon suites, and an indoor pool with waterslide and hot tub. It also offers laundry facilities, express check-out, currency exchange and pets are allowed for a fee ($10 per day per pet).

The complimentary breakfast includes items such as hot and cold cereal, fruit, muffins, yogurt and waffle station. Menu items can change on a week to week basis. Breakfast is served from 6:30 am to 9:30 am.  

This hotel is located right off of the main highway (Highway 95/3). There are 
several fast food restaurants within a 5-minute drive of this hotel. Shopping is available at Tamarack Shopping Centre, roughly a 5-minute drive south.  Attractions such as the Canadian Museum of Rail Travel, the Kootenay ICE Hockey Club and the Cranbrook Recreational Complex are all within a 6-minute drive. Fort Steele Heritage Park is a 13-minute drive from this hotel.

Verified with a front desk agent: free Wi-Fi, pet accommodation fees and breakfast menu and times. (Call date: Nov 19, 2012)
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The Good
Positive reviews outweighed the negative reviews for this hotel, among the reviews used for this analysis. Many guests praised the staff, cleanliness, value for money, free breakfast, and pool.

Numerous reviewers commended the staff for being pleasant, friendly, and very helpful. One reviewer called them superior in handling a noise complaint while another said the staff went above and beyond for them. A couple of guests noted that the front desk called their room shortly after check in to ensure everything was satisfactory.

Many guests enjoyed the clean rooms. The beds were described as comfortable by a couple of reviewers.

Several reviewers spoke favourably about the value they received for the price paid. 

According to some guests, the complimentary breakfast was good and had a wide selection.

Some guests thoroughly enjoyed the pool and water slide. The pool was described as clean and great. One reviewer said the water slide was excellent. 
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The Bad
Some guests offered negative feedback in the reviews used for this analysis.

A couple of guests complained about dated interiors.

A couple of guests complained about TV related issues. One felt the TVs could have better reception and another guest was disappointed that they didn't have free movie channels.
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Show Sources
Sources
TripAdvisor.com rated this property #4 out of 17 hotels in Cranbrook based on 54 reviews.

Hotels.com rated this hotel 3.9 out of 5 based on 55 reviews.

Expedia.com rated this hotel 3.5 out of 5 based on 20 reviews. 75% of reviewers would recommend this hotel. 

Booking.com rated this hotel 7.9 out of 10 based on 22 reviews.

Verified with a front desk agent: free Wi-Fi, discounts offered, pet accommodation fees and breakfast menu and times. (Call date: Nov 19, 2012)
Editor's Analysis by Jennee R.
Analyzed by Jennee R.
Jennee loves to travel and loves to live vicariously through others to help them find the right place to rest their heads while away from home.
Guest Reviews
7.6
Good

Rated 7.6/10 based on 374 reviews

Ranked #5 out of 12 hotels in Cranbrook


10 out of 10 | Verified Guest stayed January 20, 2013

"Very friendly staff and great place for kids"

"Everything was pleasant. No surprises. The staff was very friendly and accommodating. Nice pool and water slide - fun for kids."

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9 out of 10 | Verified Guest stayed January 18, 2013

"Very nice hotel and great for kids!"

"Excellent customer service, very friendly staff. Clean rooms and everything was to our satisfaction."

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8 out of 10 | David stayed June 25, 2011

"Very Friendly Staff and a clean, efficiently run Hotel! A nice breakfast area with lots to eat in the AM. Overall a very nice place to stay..."

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4 out of 10 | Kerry stayed November 03, 2009

"when phoning in a problem with the room or the internet connectivity I found it quite upsetting that they did not take my complaint seriously and had to phone the front desk three times about the internet not being available. The person did not even think of phoneing the manager or the internet provider nothing. I had to ask her to get her manager if she did not know how to fix the problem After that the manager seemed to have fixed the prob. I felt like I was an inconvienance to them and will not return to that Super 8 I can not express how important it is to make your guests feel comfortable and apprieciated. At this point I would not recommend anyone to a super 8 due to the feeling they did not want us there."

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Map Marker Super 8 Cranbrook
2370 Cranbrook Street North, Cranbrook, BC