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Super 8 Cranbrook

Super 8 Cranbrook is a 2 star hotel in Cranbrook, British Columbia, Canada 2370 Cranbrook Street North, Cranbrook, BC, Canada
Estimated Price
$109
CAD
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Guest Reviews
Amenities
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Budget-friendly, pleasant staff, easy to find location but could use upgrades

Pros 
  • Free Wi-Fi throughout, free parking and free breakfast
  • Staff were pleasant and friendly, according to guests
  • Some guests felt it was good value for the price paid
  • A few guests complimented the indoor pool, waterslide and hot tub
Cons 
  • Some guests complained about a bad odour in the rooms
  • A few guests felt the hotel could use some upgrades
  • A few reviewers were displeased with the stained hallway carpets

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Editor's Analysis
Updated on Apr 9, 2014
Overview
The Super 8 Cranbrook is located right off Highway 95/3, which is a relatively easy to find location on the main strip of town. This hotel may appeal to road travellers looking for a centrally located accommodation in Cranbrook.

This hotel offers 48 rooms over two storeys. Formerly a property that offered smoking rooms, this hotel is now 100% smoke free. Each room comes with cable/premium TV, an air conditioning unit, climate control, free Wi-Fi, a coffee/tea maker, a mini fridge, a microwave, a hair dryer, a telephone and free local calls. Rooms come with either one or two queen beds.

Hotel amenities include free self parking, free Wi-Fi throughout, complimentary breakfast, adjoining rooms, a photocopier and fax machine, business and honeymoon suites, and an indoor pool with waterslide and hot tub. It also offers laundry facilities, express check-out, currency exchange and pets are allowed for a fee ($10 per day per pet).

The complimentary breakfast includes items such as hot and cold cereal, fruit, muffins, yogurt and waffle station. Menu items can change on a week to week basis. Breakfast is served from 6:30 am to 9:30 am.  

This hotel is located right off of the main highway (Highway 95/3). There are 
several fast food restaurants within a 5-minute drive of this hotel. Shopping is available at Tamarack Shopping Centre, roughly a 5-minute drive south.  Attractions such as the Canadian Museum of Rail Travel, the Kootenay ICE Hockey Club and the Cranbrook Recreational Complex are all within a 6-minute drive. Fort Steele Heritage Park is a 13-minute drive from this hotel.

Verified with a front desk agent: free Wi-Fi, pet accommodation fees and breakfast menu and times. (Call date: Nov 19, 2012)
The Good
Positive reviews outweighed the negative reviews for this hotel, among the reviews used for this analysis. Many guests praised the staff, cleanliness, value for money, free breakfast, and pool.

Numerous reviewers commended the staff for being pleasant, friendly, and very helpful. One reviewer called them "superior" in handling a noise complaint while another said the staff went "above and beyond" for them. A couple of guests noted that the front desk called their room shortly after check in to ensure everything was satisfactory.

Many guests enjoyed the clean rooms. The beds were described as comfortable by a couple of reviewers.

Several reviewers spoke favourably about the value they received for the price paid. 

According to some guests, the complimentary breakfast was good and had a wide selection.

Some guests thoroughly enjoyed the pool and water slide. The pool was described as clean and great. One reviewer said the water slide was "excellent". 

The Bad
Although most of the reviews sourced for this analysis were positive, there were some common complaints. Some guests complained about the hotel needing upgrades, unpleasant odours in some suites, the unkept carpets and desire for newer pillows.

Some reviewers expressed concerns that the hotel could use some upgrades and/or maintenance. One reviewer said that "some renewal would be nice". Another reviewer described the hotel as dated.

While many guests said the rooms were clean there were a few reviewers that complained about an unpleasant odour in their suites.

A couple of guests thought that the hallway carpets could use more cleaning. The hallway carpets were described as dirty and filthy.  

Although the beds were said to be acceptable, a few reviewers would have appreciated new pillows. They were described as flat and old. 

Isolated complaints included: housekeeping not meeting expectations, lights not working in guest rooms, noisy air conditioner units and no elevator.

TripAdvisor.com rated this property #4 out of 17 hotels in Cranbrook based on 54 reviews.

Hotels.com rated this hotel 3.9 out of 5 based on 55 reviews.

Expedia.com rated this hotel 3.5 out of 5 based on 20 reviews. 75% of reviewers would recommend this hotel. 

Booking.com rated this hotel 7.9 out of 10 based on 22 reviews.

Verified with a front desk agent: free Wi-Fi, discounts offered, pet accommodation fees and breakfast menu and times. (Call date: Nov 19, 2012)
Editor's Analysis by Jennee R.
Analyzed by Jennee R.
Jennee loves to travel and loves to live vicariously through others to help them find the right place to rest their heads while away from home.


Guest Reviews
7.6
Good

#5 out of 12
Guest Rating Explained
Rating: 7.6 / 10 Details

No. of guest reviews: 241
Guest Recommended: Yes
Guest Ranking Explained

Super 8 Cranbrook is #5 out of 12 hotels in Cranbrook ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Verified Guest from Golden, BC CA rated Super 8 Cranbrook 10 out of 10 on January 20, 2013 Verified Guest Hotel Review

"Very friendly staff and great place for kids"
"Everything was pleasant. No surprises. The staff was very friendly and accommodating. Nice pool and water slide - fun for kids."
Hotel review by guest is Positive
Verified Guest from Golden, BC CA rated Super 8 Cranbrook 9 out of 10 on January 18, 2013 Verified Guest Hotel Review

"Very nice hotel and great for kids!"
"Excellent customer service, very friendly staff. Clean rooms and everything was to our satisfaction."
Hotel review by guest is Positive
David from Calgary, AB CA rated Super 8 Cranbrook 8 out of 10 on June 25, 2011 Verified Guest Hotel Review

"Very Friendly Staff and a clean, efficiently run Hotel! A nice breakfast area with lots to eat in the AM. Overall a very nice place to stay..."
Show older reviews
Hotel review by guest is Negative
Kerry from Golden, BC CA rated Super 8 Cranbrook 4 out of 10 on November 03, 2009 Verified Guest Hotel Review

"when phoning in a problem with the room or the internet connectivity I found it quite upsetting that they did not take my complaint seriously and had to phone the front desk three times about the internet not being available. The person did not even think of phoneing the manager or the internet provider nothing. I had to ask her to get her manager if she did not know how to fix the problem After that the manager seemed to have fixed the prob. I felt like I was an inconvienance to them and will not return to that Super 8 I can not express how important it is to make your guests feel comfortable and apprieciated. At this point I would not recommend anyone to a super 8 due to the feeling they did not want us there."
Hotel review by guest is Positive
Shary from Golden, BC CA rated Super 8 Cranbrook 9 out of 10 on October 06, 2009 Verified Guest Hotel Review
Hotel review by guest is Positive
Earle from Calgary, AB CA rated Super 8 Cranbrook 8 out of 10 on December 26, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Barb from Calgary, AB CA rated Super 8 Cranbrook 8 out of 10 on December 26, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Burlington, ON CA rated Super 8 Cranbrook 9 out of 10 on July 08, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
David from Campbell River, BC CA rated Super 8 Cranbrook 7 out of 10 on April 22, 2005 Verified Guest Hotel Review
Hotel review by guest is Negative
John from Coquitlam, BC CA rated Super 8 Cranbrook 4 out of 10 on October 07, 2004 Verified Guest Hotel Review


Amenities

  • Business Center
  • High-speed Internet
  • Parking
  • Swimming pool
  • Pet Friendly
  • Disabled Access
  • Concierge
  • 24 Hour Reception
  • Air Conditioned
  • Non-Smoking Rooms
  • Currency Exchange
  • Refrigerator
  • Cable / Satellite TV
  • Connecting Rooms
  • Wake-up Service
  • Kitchenette
  • Coffee / Tea Maker
  • Microwave
  • TV
  • Spa bath / Jacuzzi
  • Photocopier
  • Disabled Accessible Rooms
  • Jacuzzi
  • Internet Connection (wireless)
  • En suite
  • Private Bathroom
  • Luggage Storage
  • Vending Machines
  • Smoking Room
  • Express Check-In/Check-Out
  • Self Laundry
  • Free Parking

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