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Clean but dated central Cranbrook hotel on Hwy 95 with indoor pool and restaurant

Pros
  • Free amenities: Wi-Fi, parking
  • Guests usually felt the rooms were clean with comfortable beds
  • Wi-Fi was rated as good overall by reviewers
  • Guests usually found the staff friendly
  • Central location to town, restaurants and the highway
  • Denny's was convenient according to some guests
Cons
  • No elevator to second floor
  • Some guests felt the rooms needed better cleaning and maintenance
  • A few complained of dated and small rooms and bathrooms
  • Some complained of noise from within and outside the hotel
  • Guests held mixed opinions of value
Freebies
Free Wi-Fi
Free Parking
Editor's Analysis
Updated Dec 6, 2015
Overview
This hotel is located just off Hwy 95 in central Cranbrook, in walking distance of restaurants and shopping and offers a budget stay with indoor pool and on-site dining.

This smoke-free hotel features 72 guest rooms over two storeys. All rooms include free Wi-Fi, a 32" flat screen TV with cable, a coffeemaker, a mini-fridge, a microwave, a work desk, an iron and ironing board, a hair dryer and climate control. Rooms are furnished with 2 double beds or 1 queen bed. Room extras include a sofabed and sitting area.
 Accessible rooms are available.

Free parking is available on site. Pets are welcomed for $10 per night, per pet.

Denny’s 24-Hour Restaurant is on site for family-style dining. There are several restaurants located within a 6-minute walk of this hotel.

Hotel amenities include an indoor pool, a fitness centre, a business centre, and a meeting room. There is no elevator at this hotel.

The Canada/US border crossing at Kingsgate is approximately 80 km away or about a 56-minute drive. The Canadian Rockies International Airport (YXC) is at least 14 minutes away by car. 

Shopping at the Cranbrook Mall is a 6-minute walk and the Tamarack Centre is a 2-minute drive away. The Key City Theatre and Cranbrook Recreation Centre are a 3-minute drive. Those looking to enjoy outdoor activities can find Wasa Lake in a 26-minute drive, or Kimberley Alpine Resort, 30 minutes away. (All travel time estimates: Google Maps)
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The Good
This was an older property that was well positioned on the highway in a central location of Cranbrook, close to amenities, that provided a basic room, with stair access only, to the second storey.

Reviews overall were somewhat mixed with some guests finding it a comfortable place to stay for the price, and some not feeling comfortable with the older, dated appearance.

Guests who were focused on the value found comfortable beds with modern bedding, friendly staff and a convenient 24-hour restaurant on site.
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The Bad
Guests who did not feel as comfortable at the hotel complained about several things.

Some felt the hotel needed better cleaning. Complaints in this regard included: visible dust and cobwebs, splatters on walls, stale smelling rooms, dirty and stained carpets and bathrooms that needed a good scrub.

Some guests saw maintenance lacking. Complaints included: AC unit falling out of wall, poor grouting repairs, and AC not working.

Noise was a problem for some which included: noise from the railway tracks, highway, loud bathroom fans, AC units, neighbouring rooms, guests partying in the parking lot, and guests slamming doors early in the morning.

Occasionally guests complained of small and dated rooms and small bathrooms, or minimal TV channels.

Although many guests found very friendly staff, there were several complaints about unfriendly staff at the front desk.

Finally, several guests just felt the value was not there for what they had paid.
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Show Sources
Sources
Booking.com rated this hotel 6.7 out of 10 based on 29 reviews.

TripAdvisor.com ranked this hotel #14 out of 17 hotels in Cranbrook based on 78 reviews.


Editor's Analysis by Jennee R.
Analyzed by Jennee R.
Jennee loves to travel and loves to live vicariously through others to help them find the right place to rest their heads while away from home.
Guest Reviews
6.4
Fair
#
11 / out of 12
hotels in Cranbrook

Rated 6.4/10 based on 206 reviews

Ranked #11 out of 12 hotels in Cranbrook

206
Map Marker Sandman Inn Cranbrook
405 Cranbrook St, Cranbrook, BC