Sandman Inn CranbrookSandman Inn CranbrookSandman Inn CranbrookSandman Inn CranbrookSandman Inn CranbrookSandman Inn CranbrookSandman Inn CranbrookSandman Inn Cranbrook

Great service, clean rooms and located on Highway 95, but next to a noisy train line

  • Free parking and free Wi-Fi
  • Many guests complimented the staff and service
  • Several guests found the location to be conveniently located right off the main highway
  • A number of guests praised the cleanliness of the rooms
  • Some guests thought the on-site restaurant was convenient
  • Some guests disliked the noise from outside trucks and nearby railway
  • Some guests thought the rooms were small
  • A few guests thought the pool was dated and dirty
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Free Wi-Fi
Free Parking
Free Internet
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Editor's Analysis
Updated Nov 22, 2012
The Sandman Inn Cranbrook is located between BC’s Kootenay region and the Alberta and US border. This hotel is well-suited for travellers looking to make a quick stopover. Many reviewers liked the easy to find location right off the main highway.

This hotel features 72 guest rooms over two storeys that come with either one queen bed or two double beds. Non-smoking rooms are also available. Each room comes with a private bathroom, an air conditioner, a heating unit, an alarm clock radio, a coffee/tea maker, a hair dryer, an iron and ironing board, free Wi-Fi, a cable/satellite TV, a telephone, a work desk and chair, as well as a complimentary newspaper.

Sandman Inn Cranbrook has an on-site restaurant, an indoor pool, a business centre, a meeting room and free parking. Denny’s Restaurant (on site) is family-style dining open 24 hours and offers breakfast, lunch and dinner. There are special menu items for kids, seniors and late dining.

This property allows pets for a fee (additional $10 per day) and is wheelchair accessible.

The hotel is located right off of Crowsnest Highway (or Highway 95). The Canada/US border crossing at Kingsgate is approximately 98 km away or roughly a 90-minute drive. The Canadian Rockies International Airport (YXC) is nearly 20 minutes away by car.

There are several restaurants located within a 5-minute drive of this hotel. The Tamarack Mall, Key City Theatre and Cranbrook RecPlex are all located within 1 km of the hotel. Those looking to enjoy outdoor activities can find Wasa Lake (28-minute drive) or Kimberley Alpine Resort (41-minute drive) nearby. (All walking and driving time estimates: Google Maps)

Verified by a front desk agent on November 19, 2012: free Wi-Fi and pet accommodation fee
The Good
Among reviews used for this analysis the positive reviews outweighed the negative reviews. Many reviewers complimented the staff, liked the location of the hotel, thought the on-site restaurant was convenient and found the rooms to be clean.

Many reviewers described the staff as warm, welcoming, friendly and cheerful. Many guests described the service as exceptional. One reviewer mentioned that it was the staff that made their trip to Sandman Inn more memorable.

Many guests found the location to be conveniently located off of the main highway, liked how easily accessible the hotel was and enjoyed the location in general.

Many guests appreciated the cleanliness of the rooms.

Several guests thought the on-site restaurant was convenient and enjoyed the food.

Some guests felt they received good value for the price they paid for the room. One reviewer said they would stay at Sandman Inn again because the “shortcomings were more than compensated for by the fact that it was such a good value.”

The Bad
As mentioned above, the positive reviews outweigh the negative reviews but there are still some concerns among guests. Common complaints included the small room size, the noise from the train tracks and the disappointing pool.

Some guests were disturbed by the noise from the railway track nearby. One reviewer felt the hotel was too close to the railway and suggested that when booking a room to request one closer to the front desk. Another guest felt that the proximity to the railway and the level of noise from the train was the hotel’s biggest drawback.

A few guests felt the rooms were small. Some guests were disappointed by the pool and described it as dismal, dated and dirty.

Isolated complaints included: rooms were not as well-equipped with certain amenities, the hotel was thought to be outdated and rundown and one reviewer thought an elevator would have been convenient.

Show Sources
Sources rated this hotel 3.7 out of 5.0 based on 10 reviews. ranked this hotel #5 out of 17 hotels in Cranbrook based on 38 reviews.

Verified by a front desk agent on November 19, 2012: free Wi-Fi and pet accommodation fee
Editor's Analysis by Jennee R.
Analyzed by Jennee R.
Jennee loves to travel and loves to live vicariously through others to help them find the right place to rest their heads while away from home.
Guest Reviews

Rated 6.6/10 based on 172 reviews

Ranked #11 out of 12 hotels in Cranbrook

Map Marker Sandman Inn Cranbrook
405 Cranbrook St, Cranbrook, BC