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Prestige Rocky Mountain Resort and Convention Centre

Prestige Rocky Mountain Resort and Convention Centre is a 4 star hotel in Cranbrook, British Columbia, Canada 209 Van Horne Street, Cranbrook, BC, Canada
Estimated Price
$164
CAD
Photo 1 - Prestige Rocky Mountain Resort and Convention Centre, 209 Van Horne Street, Cranbrook, BC, Canada Show All Photos
Situated on Hwy 3, on-site indoor pool, spa, yoga centre and restaurant
Pros 
  • Free Wi-Fi and free parking
  • Many guests described their rooms as clean, spacious and well appointed
  • A few reviewers found their beds to be comfortable
  • The staff were frequently complimented for their friendly and helpful service
  • Several guests praised the food at the on-site restaurant
Cons 
  • A couple of guests thought that the room rates were expensive
  • A couple of reviewers were disturbed by noise from a neighbouring rail yard

Other Hotels in the Area
Sandman Inn Cranbrook (1.8 km)
Days Inn Cranbrook (1.9 km)
Heritage Inn Cranbrook (2.2 km)
BEST WESTERN Cranbrook Hotel (2.3 km)
Econo Lodge Inn & Suites Cranbrook (2.9 km)
Super 8 Cranbrook (4.2 km)
St. Eugene Golf Resort Casino (9.1 km)
Canadian Mountain Lodging Kimberley (18.9 km)
Econo Lodge Inn & Suites (24.6 km)
Trickle Creek Condos Kimberley (25.5 km)
Polaris Lodge by RCR (25.6 km)
Trickle Creek Lodge (25.7 km)

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Editor's Analysis
Updated on Mar 21, 2013
Overview
This hotel is situated among local businesses on the Crowsnest Highway (Highway 3). Offering an indoor pool and a yoga centre, this property is well suited for guests who prefer to access recreational activities on site.

This property is 100% smoke-free and all rooms include free Wi-Fi, a mini-fridge, a coffeemaker, a desk, an iron and ironing board, a 42" flat screen TV, and individual climate control. Rooms are furnished with either one king bed or two queen beds. Select rooms also include a sofabed.

Suites provide more spacious accommodations and also include a kitchen (a stove, fridge, microwave, dishes and cutlery). Suites are furnished with one queen bed or one king bed and select suites also include a jetted tub.

Free parking is available on site and pets are permitted for an additional fee of $20 per pet, per night.

The on-site Ric's Lounge and Grill serves breakfast, lunch and dinner, while Hot Shots Bistro (also on-site) serves coffee, snacks and light meals. Room service is also available.

Other on-site amenities include an indoor pool, a hot tub, a convention centre, a spa and yoga centre, guest fax and copy service and same-day dry cleaning service.

The Canadian Museum of Rail Travel is 8 minutes away on foot, while the downtown area is a 15-minute walk away. Downtown Cranbrook features shopping, museums, restaurants and bars. Rotary Park is a 3-minute drive away, while the Cranbrook RecPlex (sports venue) is 4 minutes away by car. The Cranbrook Golf Club is a 5-minute drive away. The Cranbrook Community Forest is 10 minutes away by car, while the Cranbrook/Canadian Rockies International Airport (YXC) is a 19-minute drive away. (All walking and driving time estimates: Google Maps) 

Verified by a front desk agent on March 18, 2013: Pets are permitted for an additional fee of $20 per pet, per night.
The Good
Many guests described thoroughly pleasant stays at this hotel, among the reviews used for this analysis.

Reviewers seemed most impressed by the quality of their rooms. Many guests described their rooms as clean, well appointed with modern furnishings, well equipped with amenities, and spacious. A few reviewers thought that their rooms were generally comfortable, while a few other guests mentioned that their beds were comfortable. A couple of reviewers said that the property in generally appeared to be well maintained.

The staff were frequently described as friendly and helpful. 

Several reviewers praised the food at the on-site restaurant and one guest enjoyed the coffee at the on-site cafe.

The Bad
There were very few concerns or complaints found for this property, among the reviews sourced for this editorial. However, a couple of guests thought that the room rates were too expensive.  A couple of other reviewers were disturbed by noise from a neighbouring rail yard and passing trains. 
TripAdvisor.ca ranked this hotel #7 out of 17 properties in Cranbrook, with an average score of 4 out of 5, from 34 reviews.

The author called the hotel on March 18, 2013 to verify some information.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.


Guest Reviews

6.4
Fair

#6 out of 7
Guest Rating Explained
Rating: 6.4 / 10 Details

No. of guest reviews: 3
Guest Recommended: Yes
Guest Ranking Explained

Prestige Rocky Mountain Resort and Convention Centre is #6 out of 7 hotels in Cranbrook ranked by the ratings provided by guests.
No recent comments available
Show older reviews
Hotel review by guest is Negative
Barrett from Calgary, AB CA rated Prestige Rocky Mountain Resort and Convention Centre 4 out of 10 on July 14, 2006 Verified Guest Hotel Review

"There was a clear communication problem between housekeeping and front desk staff. We requested room service and did not receive any. The front desk staff, Monique and Susan in particular, although initially understandable towards our problems became unreasonable and uncaring to the point where our entrance door to our room was left open. I felt these two guest service personnel were very sloppy and negligent. I would also like to say that when we related our problems in a very controlled, calm manner these two staff became progressively irritable and displayed unaccepatable customer service."

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Hotel review by guest is Positive
Marie from Everett, WA US rated Prestige Rocky Mountain Resort and Convention Centre 8 out of 10 on April 10, 2005 Verified Guest Hotel Review

"Our only "glitch" was that our room size seemed to be downgraded without any communication to us. We also requested a cot 3 times and never received one. Also we unfortunately were out at the hockey game later than we expected to be and did not get dinner. We stopped at Safeway and bought microwave dinners not knowing there wasn't a microwave in the room. That was, admittedly, our own mistake however when we asked the front desk of there was a microwave we could use we were told they would bring one to our room. That also did not happen. On that note however the staff was VERY courteous and friendly. The hotel was beautiful and clean. The location was PERFECT! Sincerely, Marie DiMaggio"

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Hotel review by guest is Positive
Nina from Thornhill, ON CA rated Prestige Rocky Mountain Resort and Convention Centre 9 out of 10 on December 06, 2004 Verified Guest Hotel Review

"I stay at this hotel once every year or two for 103 weeks. I would like to receive a better rate even if it meant that the room would not be tidied every day."

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Hotel Address: 209 Van Horne Street, Cranbrook, BC, Canada

Overview & Amenities


Prestige Rocky Mountain Resort and Convention Centre

Amenities
  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Concierge
  • Massage / Beauty Centre
  • Bar / Lounge
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Convention Center
  • Golf Course
  • Banquet Facilities
  • ATM / Cash Machine
  • Refrigerator
  • Cable / Satellite TV
  • Bath / Hot Tub
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • TV
  • Laundry service
  • Golf Course (nearby)
  • Boating
  • Water Activities
  • Photocopier
  • Desk
  • Salon
  • Jacuzzi
  • Massage
  • Spa & Wellness Centre
  • Beauty Salon
  • Internet Connection (wireless)
  • Pool Indoor
  • Coffee Shop/Cafeteria
  • Free Parking

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Nearby Cities
Kimberley (25.1 km)
Fernie (49.3 km)
Fairmont Hot Springs (90.5 km)
Panorama (109.5 km)
Nelson (110.0 km)

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