Heritage Inn CranbrookHeritage Inn CranbrookHeritage Inn CranbrookHeritage Inn CranbrookHeritage Inn CranbrookHeritage Inn CranbrookHeritage Inn CranbrookHeritage Inn Cranbrook

Centrally located hotel on main highway, with value-added extras

Pros
  • Free Wi-Fi, parking and breakfast
  • Many guests felt the rooms were clean and comfortable
  • The staff were complimented by many guests
  • Some guests thought the location was convenient
  • Many guests felt the hotel amenities added to the overall value
Cons
  • Many guests felt the hotel was outdated
  • A few guests complained of traffic noise and/or noise from adjacent rooms
jump to full editor's analysis (below)
Freebies
Free Wi-fi
Free Breakfast
Free Parking
Rates & Availability
Editor's Analysis
Updated Nov 23, 2012
Overview
Heritage Inn Cranbrook is located on Highway 3/95 in central Cranbrook. It offers free breakfast, an on-site restaurant and an indoor pool which make this property well-suited to road travellers looking for a conveniently located, value-added stay.

This hotel offers 100 rooms (some of which allow smoking) over three floors. Standard room features include a TV, a desk, air conditioning, a coffeemaker and one or two queen beds. Upgraded rooms feature a flat screen TV, duvets, a fridge, a microwave and a hair dryer. One-bedroom suites feature a king bed, a kitchenette and a living room area with a sofabed. Free Wi-Fi and local calls are available in all rooms. Pets are allowed for an additional $20 per night.

Amenities at this hotel include
meeting and banquet facilities, an indoor pool, a hot tub and a fitness centre. Guests have two dining options available on site. Skylight Cafe is open for breakfast, lunch and dinner while Studio Lounge is open for lunch and light entrees. Free parking and complimentary breakfast are available to all guests.

There are several restaurants within a few blocks of the hotel, Tamarack Mall is a 5-minute walk away and the downtown area can be reached in 5 minutes by car. Cranbrook RecPlex, home the Kootenay Ice WHL team, is a 5-minute drive from the hotel while the Canadian Museum of Rail Travel is about a 3-minute drive away. Fort Steele Heritage Town is a 15-minute drive from the hotel and Canadian Rockies International Airport (YXC) can be reached in 20 minutes by car. (All distances and travel time estimates: Google Maps)

Verified by hotel staff on November 22, 2012: pets allowed for $20 per night, one king bed and a sofabed in suites, 100 rooms, three floors, no elevator.
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The Good
Reviews used for this analysis were mixed on opinion. Positive points focused on the rooms, the staff, the location and the value-added amenities.

Guests typically found the rooms to be clean and comfortable. A few felt the beds provided a good night's sleep. In general, many thought the rooms were simple yet adequate for the price they paid.

The staff received compliments from many guests and were often referred to as friendly and accommodating.

Some guests felt the location was both easy to find and conveniently located near restaurants, downtown and a shopping mall.

Many guests complimented the free breakfast, which was noted to be to-order and not a typical continental spread. The on-site cafe was also commended for its food and pricing. Some guests found the pool area to be clean and enjoyable. Overall, guests felt these amenities added to the value of their stay.
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The Bad
Reviews used for this analysis were mixed and negative comments focused on the age of the building and noise.

Many guests felt the hotel was old and outdated. Some complained about loud or ineffective air conditioning units, older style TVs and old decor in some rooms. Others noted that the fitness centre was dated and the building lacked an elevator.

A few guests complained that they could hear excess traffic noise from their room. Others also felt that the rooms had thin walls allowing for noise to be heard from adjacent rooms and/or hallways.
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Show Sources
Sources
TripAdvisor.ca ranked this hotel #7 out of 7 hotels and rated it 3 out of 5 based on 37 reviews.

Booking.com rated this hotel 7.8 out of 10 based on 13 guest reviews.

Hotels.com rated this hotel 3.2 out of 5 based on 11 guest reviews.

Expedia.ca rated this hotel 4.2 out of 5 based on 5 guest reviews.

Verified by hotel staff on November 22, 2012: pets allowed for $20 per night, one king bed and a sofabed in suites, 100 rooms, three floors, no elevator.

Editor's Analysis by Steph J.
Analyzed by Steph J.
Stephanie lives on Vancouver Island, BC, where she enjoys all things West Coast. She has daydreamed about travelling since childhood and has visited over a dozen countries since, but Canada is always at the top of her list.
Guest Reviews
6.7
Fair

Rated 6.7/10 based on 45 reviews

Ranked #11 out of 12 hotels in Cranbrook

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7 out of 10 | Verified Guest stayed July 19, 2006

"the room was hot, a/c could have used some improvement"

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6 out of 10 | Verified Guest stayed July 07, 2006

"i was frustrated because the t.v. didn't work."

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9 out of 10 | Cynthia stayed September 21, 2005

"A bit of confusion when I first arrived was so promptly dealt with that I felt they really did have my interest at heart. Being in a strange city and a very late at night this was most appreciated."

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8 out of 10 | Verified Guest stayed August 24, 2005

"TWO QUEEN SIZE BEDS WOULD HAVE BEEN BETTER THEN THE PULL OUT BED. AS THE PULLOUT WAS NOT COMFORTABLE. oTHERWISE EVERYTHING ELSE WAS GREAT."

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8 out of 10 | Jeff stayed July 23, 2005

"I was low on cash, and every ATM in the town wouldn't work - "try again later" was the screen's reply. Because of this, my wife and I missed an evening cruise down your beautiful lake... The whole town needs better ATMs, or better ways to get at a person's bank account. The hotel was nice - we especially liked Cameron Lake nearby!"

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3 out of 10 | Hope stayed July 09, 2005

"I booked my hotel reservation online several weeks prior to my vacation. When I arrived at the hotel the woman who welcomed me was not very nice and said that we would have to pay more money because there would be two people in the room. When I protested she said it was either that or we would not receive breakfast the following day. The next morning, whoever was at the counter (a woman) was very kind to us and helped us to get our vouchers for the breakfast that was supposed to come with the room. She was a pleasure to do business with."

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10 out of 10 | Holly stayed November 16, 2004

"The stay was wonderful and I have highly recommended your hotel to friends. The staff were helpful, the Comedy Club a delight, and the breakfast "to die for." Thanks for making me feel at home, when I was away from home. Cheers! Holly Bondy"

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8 out of 10 | Verified Guest stayed January 08, 2004

"The hotel was nice and quiet - got a good night's sleep. Jennifer in the restaurant (room service) was terrific. Excellent manner - always smiling and cheerful."

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8 out of 10 | marshall and alice stayed November 02, 2003

"When I left the hotel, I forgot my toilet kit which included an electric razor, toothpaste, brushes,comb, etc. Upon asrriving at Banff, I telephoned the hotel and the staff had found the kit. I told tham I would pick up the kit upon my return to the area five days later. I did do that and the hotel kept it for me. When I got home, I found the electric razor was not there. If it was not left in the kit, it must have been left right next to it. I telephoned the hotel, and the desk emplyee was going to look for it. The razor was old and I bought a new electric razor, and I maske no accusations about its disappearance, but I thought the hotel should know dabout this. I thank the staff for holding and returning the kit."

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Map Marker Heritage Inn Cranbrook
803 Cranbrook Street North, Cranbrook, BC