Heritage Inn CranbrookHeritage Inn CranbrookHeritage Inn CranbrookHeritage Inn CranbrookHeritage Inn CranbrookHeritage Inn CranbrookHeritage Inn CranbrookHeritage Inn CranbrookHeritage Inn CranbrookHeritage Inn CranbrookHeritage Inn CranbrookHeritage Inn Cranbrook

Clean but dated Cranbrook hotel with indoor pool, restaurant, and free hot breakfast

  • Free amenities: Wi-Fi, hot breakfast, parking, local calls
  • Many guests found their rooms to be clean and comfortable
  • Guests typically enjoyed the free breakfast
  • Wi-Fi was rated by guests as excellent overall
  • Guests found the location convenient to the highway, shopping and restaurants
  • The staff were friendly and accommodating, according to guests
  • No elevator to second and third floor
  • A few guests complained of traffic noise and/or noise from adjacent rooms
  • A few guests complained of uncomfortable beds
  • Many described the hotel as dated
jump to full editor's analysis (below)
Free Wi-Fi
Free Breakfast
Free Parking
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Editor's Analysis
Updated Oct 27, 2015
Heritage Inn Hotel and Convention Centre is an older walk-up hotel, located on Highway 95, a 2-minute drive from the city centre. It offers a budget room with a free hot breakfast, a modest indoor pool and on-site dining, making it a convenient stopover for car travellers.

This hotel offers 100 rooms (some of which allow smoking) over three floors with no elevator. Common room amenities include free Wi-Fi, free local calls, cable TV, a coffeemaker, a mini-fridge, a microwave, a desk, and climate control. (Available upon request if not already in the room are: an iron and ironing board and a hair dryer.) Rooms are furnished with 1 or 2 queen beds or 1 king bed. Upgraded rooms include a sofabed, a flat screen TV, and modern duvet bedding.

Free parking is available on site. Pets are allowed for an additional $20 per pet, per night, to a maximum of $100 per stay.

A free breakfast buffet with hot and cold choices is available. Skylight Cafe is open for breakfast, lunch and dinner while Studio Lounge features sports viewing and live entertainment and The Comedy Shop, and is open for lunch and light entrees. Room service is also available.

Amenities at this hotel include an indoor pool, a hot tub and a fitness centre, and meeting and banquet facilities. 

Mall shopping is available at the Tamarack Centre is an 11-minute walk away, or 1-minute drive. Cranbrook RecPlex, home the Kootenay Ice WHL team, is a 3-minute drive from the hotel while the Canadian Museum of Rail Travel is a 2-minute drive away. Fort Steele Heritage Town is a 2-minute drive from the hotel and Canadian Rockies International Airport (YXC) is at lease 13 minutes away by car. (All travel time estimates: Google Maps)

Confirmed with the front desk on October 27, 2015: all rooms have a mini-fridge and microwave, most have flat screen TVs, guests can request a hair dryer at the front desk if one is not already supplied in the room
The Good
Reviews read for this report were mostly positive. Although the hotel was older and offered basic amenities, guests were typically pleased with the free hot breakfast, the rooms, the staff's service and the reasonable room rates.

Guests usually found the rooms to be clean, with comfortable beds and adequate for the price they paid

The staff received compliments from many guests and were often referred to as friendly and accommodating.

Some guests felt the location was both easy to find and conveniently located near restaurants, downtown and a shopping mall.

Many guests complimented the free breakfast, which included eggo waffles, scrambled eggs, has browns, sausages, toast, fresh fruit and cereal. 

The restaurant was also commended for its food, pricing and stand-up comedy show. Some guests found the pool area to be clean and enjoyable. Overall, guests felt these amenities added to the value of their stay.
The Bad
Guests offered negative feedback in the reviews which centred on a few common themes.

Many guests felt the hotel was old and outdated. Complaints in this regard included lumpy, uncomfortable beds, mould on the ceiling, hot tub tiles sharp and unsafe, jets in hot tub did not work, small and hard pool towels, stale or musty odour in hallways and in the hotel overall, and a chipped sink and bath tub in a guest room.

Hotel amenities were very basic. Some guests noted that the building lacked an elevator, had many confusing stairways and lacked a grassy area for dogs. Some guests did not like the pool; they said it was boring, too cold, outdated and in the basement in a dark setting.

Occasionally, guests complained of poor staff service. One guest claimed that the front desk staff would not assist in providing an extra cot, when they had also called ahead. A couple of guests also complained that the staff were not knowledgeable, either of when the pool was open and about the area surrounding the hotel.

A few guests complained of noise disturbance. They cited traffic noise, large trucks, noisy guests and AC units.

Some guests reported that the location and Cranbrook itself was not a pretty place.

Show Sources
TripAdvisor.ca ranked this hotel #6 out of 7 hotels and rated it 3.5 out of 5 based on 90 reviews.

Booking.com rated this hotel 8 out of 10 based on 187 guest reviews.

Expedia.ca rated this hotel 3.6 out of 5 based on 58 guest reviews. 82% recommend the hotel.

Editor's Analysis by Steph J.
Analyzed by Steph J.
Stephanie lives on Vancouver Island, BC, where she enjoys all things West Coast. She has daydreamed about travelling since childhood and has visited over a dozen countries since, but Canada is always at the top of her list.
Guest Reviews

Rated 7.2/10 based on 303 reviews

Ranked #7 out of 12 hotels in Cranbrook

Map Marker Heritage Inn Cranbrook
803 Cranbrook Street North, Cranbrook, BC