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Guest Reviews
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6.9
Fair
#3 out of 4
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Guest Rating Explained
Rating: 6.9 / 10
| Hotel Rating Breakdown |
| Amenities: |
6.8 |
| Cleanliness: |
7.2 |
| Location: |
8.0 |
| Comfort: |
6.1 |
| Service: |
7.4 |
| Value: |
6.7 |
Details
No. of guest ratings: 18
Guest Recommended: Yes
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Popularity Ranking Explained
Rating: #3 out of 4 hotels in Cranbrook ranked by guests.
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Anonymous guest from Vancouver, BC CA stayed on July 07, 2006
"i was frustrated because the t.v. didn't work."
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Cynthia from Terrace, BC CA stayed on September 21, 2005
"A bit of confusion when I first arrived was so promptly dealt with that I felt they really did have my interest at heart. Being in a strange city and a very late at night this was most appreciated."
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Anonymous guest from Calgary, AB CA stayed on August 24, 2005
"TWO QUEEN SIZE BEDS WOULD HAVE BEEN BETTER THEN THE PULL OUT BED. AS THE PULLOUT WAS NOT COMFORTABLE. oTHERWISE EVERYTHING ELSE WAS GREAT."
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Jeff from Mesa, AZ US stayed on July 23, 2005
"I was low on cash, and every ATM in the town wouldn't work - "try again later" was the screen's reply. Because of this, my wife and I missed an evening cruise down your beautiful lake... The whole town needs better ATMs, or better ways to get at a person's bank account.
The hotel was nice - we especially liked Cameron Lake nearby!"
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Hope from Lynn Haven, FL US stayed on July 09, 2005
"I booked my hotel reservation online several weeks prior to my vacation. When I arrived at the hotel the woman who welcomed me was not very nice and said that we would have to pay more money because there would be two people in the room. When I protested she said it was either that or we would not receive breakfast the following day. The next morning, whoever was at the counter (a woman) was very kind to us and helped us to get our vouchers for the breakfast that was supposed to come with the room. She was a pleasure to do business with."
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Holly from Flagstaff, AZ US stayed on November 16, 2004
"The stay was wonderful and I have highly recommended your hotel to friends. The staff were helpful, the Comedy Club a delight, and the breakfast "to die for."
Thanks for making me feel at home, when I was away from home.
Cheers!
Holly Bondy"
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Anonymous guest from Toronto, ON CA stayed on January 08, 2004
"The hotel was nice and quiet - got a good night's sleep.
Jennifer in the restaurant (room service) was terrific. Excellent manner - always smiling and cheerful."
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marshall and alice from Bothell, WA US stayed on November 02, 2003
"When I left the hotel, I forgot my toilet kit which included an electric razor, toothpaste, brushes,comb, etc. Upon asrriving at Banff, I telephoned the hotel and the staff had found the kit. I told tham I would pick up the kit upon my return to the area five days later. I did do that and the hotel kept it for me. When I got home, I found the electric razor was not there. If it was not left in the kit, it must have been left right next to it. I telephoned the hotel, and the desk emplyee was going to look for it. The razor was old and I bought a new electric razor, and I maske no accusations about its disappearance, but I thought the hotel should know dabout this. I thank the staff for holding and returning the kit."
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Overview & Amenities
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Heritage Inn is a full service convention facility located in the beautiful rocky mountain city of Cranbrook. A comfortable, warm and friendly atmosphere, with a high level of professional service. We offer non smoking floors as well as accommodations for our guests with small pets. Our skylight dining room offers both casual and fine dining in a nonsmoking atmosphere. Enjoy our spa area which includes a heated indoor swimming pool, hot tub and men's and women's saunas as well as an exercise and weight room.
Policies
Guarantee:
Cancel:
Check-In: 1400
Check-Out: 1200
Services Description
-air conditioning -coffee shop
-executive floor -gift shop
-disabled parking -lounge / bar area
-night club -hotel safe
-guest laundry
-front desk 24hr
-some facilities may include a charge
Attraction Info
Dining Info
Recreation Info
-golf
-indoor pool
-limited health club
-squash courts
Room Type Descriptions
Deluxe queen a1q
deluxe room with 1 queen bed full bathroom in room data
ports voice mail color cable tv hairdryer iron and iron
board required complimentary in room coffee and tea maker.
private bath or technology telephone movie channel are
available.
deluxe 2 queen a2q
deluxe room with 2 queen beds full bathroom in room data
ports voice mail color cable tv hairdryer iron and iron
board required complimentary in room coffee and tea maker.
private bath or shower telephone movie channel technology
are available.
room amenities-
available in all rooms
- air conditioning - bathtub shower
- cable tv - coffee/tea maker
- color tv - direct dial phone
- hair dryer - ironing board
- modem dataport - private bath
- voice mail.
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Booking Information
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The hotel you have selected -- Heritage Inn Cranbrook -- may be able to be booked: 1) online using Canadian Hotel Guide.com's instantaneous and 100% secure online reservation system; and/or 2) by telephone using the hotel reservation telephone number provided above.
1) Online: When you make your booking online, your hotel reservation is transmitted to the Heritage Inn Cranbrook through a 100% secure Internet connection that protects your personal and credit card information. Once submitted, your hotel reservation will be confirmed within 60 seconds and sent to the Heritage Inn Cranbrook computer reservation system in Cranbrook, British Columbia.
2) Telephone: 1-800-359-6279. Speak to a live customer service agent 24 hours a day, 7 days a week.
Within moments after your hotel reservation is made, you will receive a duplicate confirmation by email for your records that confirms and guarantees the reservation with all the details you may need for your stay, including the phone number and address of the Heritage Inn Cranbrook. For your comfort and peace of mind, you may even.
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