Heritage Inn CranbrookHeritage Inn CranbrookHeritage Inn CranbrookHeritage Inn CranbrookHeritage Inn CranbrookHeritage Inn CranbrookHeritage Inn CranbrookHeritage Inn Cranbrook

Centrally located hotel on main highway, with value-added extras

Pros
  • Free Wi-Fi, parking and breakfast
  • Many guests felt the rooms were clean and comfortable
  • The staff were complimented by many guests
  • Some guests thought the location was convenient
  • Many guests felt the hotel amenities added to the overall value
Cons
  • Many guests felt the hotel was outdated
  • A few guests complained of traffic noise and/or noise from adjacent rooms
jump to full editor's analysis (below)
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
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Editor's Analysis
Updated Nov 23, 2012
Overview
Heritage Inn Cranbrook is located on Highway 3/95 in central Cranbrook. It offers free breakfast, an on-site restaurant and an indoor pool which make this property well-suited to road travellers looking for a conveniently located, value-added stay.

This hotel offers 100 rooms (some of which allow smoking) over three floors. Standard room features include a TV, a desk, air conditioning, a coffeemaker and one or two queen beds. Upgraded rooms feature a flat screen TV, duvets, a fridge, a microwave and a hair dryer. One-bedroom suites feature a king bed, a kitchenette and a living room area with a sofabed. Free Wi-Fi and local calls are available in all rooms. Pets are allowed for an additional $20 per night.

Amenities at this hotel include
meeting and banquet facilities, an indoor pool, a hot tub and a fitness centre. Guests have two dining options available on site. Skylight Cafe is open for breakfast, lunch and dinner while Studio Lounge is open for lunch and light entrees. Free parking and complimentary breakfast are available to all guests.

There are several restaurants within a few blocks of the hotel, Tamarack Mall is a 5-minute walk away and the downtown area can be reached in 5 minutes by car. Cranbrook RecPlex, home the Kootenay Ice WHL team, is a 5-minute drive from the hotel while the Canadian Museum of Rail Travel is about a 3-minute drive away. Fort Steele Heritage Town is a 15-minute drive from the hotel and Canadian Rockies International Airport (YXC) can be reached in 20 minutes by car. (All distances and travel time estimates: Google Maps)

Verified by hotel staff on November 22, 2012: pets allowed for $20 per night, one king bed and a sofabed in suites, 100 rooms, three floors, no elevator.
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The Good
Reviews used for this analysis were mixed on opinion. Positive points focused on the rooms, the staff, the location and the value-added amenities.

Guests typically found the rooms to be clean and comfortable. A few felt the beds provided a good night's sleep. In general, many thought the rooms were simple yet adequate for the price they paid.

The staff received compliments from many guests and were often referred to as friendly and accommodating.

Some guests felt the location was both easy to find and conveniently located near restaurants, downtown and a shopping mall.

Many guests complimented the free breakfast, which was noted to be to-order and not a typical continental spread. The on-site cafe was also commended for its food and pricing. Some guests found the pool area to be clean and enjoyable. Overall, guests felt these amenities added to the value of their stay.
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The Bad
Reviews used for this analysis were mixed and negative comments focused on the age of the building and noise.

Many guests felt the hotel was old and outdated. Some complained about loud or ineffective air conditioning units, older style TVs and old decor in some rooms. Others noted that the fitness centre was dated and the building lacked an elevator.

A few guests complained that they could hear excess traffic noise from their room. Others also felt that the rooms had thin walls allowing for noise to be heard from adjacent rooms and/or hallways.
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Show Sources
Sources
TripAdvisor.ca ranked this hotel #7 out of 7 hotels and rated it 3 out of 5 based on 37 reviews.

Booking.com rated this hotel 7.8 out of 10 based on 13 guest reviews.

Hotels.com rated this hotel 3.2 out of 5 based on 11 guest reviews.

Expedia.ca rated this hotel 4.2 out of 5 based on 5 guest reviews.

Verified by hotel staff on November 22, 2012: pets allowed for $20 per night, one king bed and a sofabed in suites, 100 rooms, three floors, no elevator.

Editor's Analysis by Steph J.
Analyzed by Steph J.
Stephanie lives on Vancouver Island, BC, where she enjoys all things West Coast. She has daydreamed about travelling since childhood and has visited over a dozen countries since, but Canada is always at the top of her list.
Guest Reviews
6.8
Fair

Rated 6.8/10 based on 45 reviews

Ranked #10 out of 1 hotels in Cranbrook

Map Marker Heritage Inn Cranbrook
803 Cranbrook Street North, Cranbrook, BC