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Heritage Inn Cranbrook

Heritage Inn Cranbrook is a 2 star hotel in Cranbrook, British Columbia, Canada 803 Cranbrook Street North, Cranbrook, BC, Canada
Estimated Price
$106
CAD
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Guest Reviews
Amenities
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Centrally located hotel on main highway, with value-added extras

Pros 
  • Free Wi-Fi, parking and breakfast
  • Many guests felt the rooms were clean and comfortable
  • The staff were complimented by many guests
  • Some guests thought the location was convenient
  • Many guests felt the hotel amenities added to the overall value
Cons 
  • Many guests felt the hotel was outdated
  • A few guests complained of traffic noise and/or noise from adjacent rooms

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Editor's Analysis
Updated on Nov 23, 2012
Overview
Heritage Inn Cranbrook is located on Highway 3/95 in central Cranbrook. It offers free breakfast, an on-site restaurant and an indoor pool which make this property well-suited to road travellers looking for a conveniently located, value-added stay.

This hotel offers 100 rooms (some of which allow smoking) over three floors. Standard room features include a TV, a desk, air conditioning, a coffeemaker and one or two queen beds. Upgraded rooms feature a flat screen TV, duvets, a fridge, a microwave and a hair dryer. One-bedroom suites feature a king bed, a kitchenette and a living room area with a sofabed. Free Wi-Fi and local calls are available in all rooms. Pets are allowed for an additional $20 per night.

Amenities at this hotel include
meeting and banquet facilities, an indoor pool, a hot tub and a fitness centre. Guests have two dining options available on site. Skylight Cafe is open for breakfast, lunch and dinner while Studio Lounge is open for lunch and light entrees. Free parking and complimentary breakfast are available to all guests.

There are several restaurants within a few blocks of the hotel, Tamarack Mall is a 5-minute walk away and the downtown area can be reached in 5 minutes by car. Cranbrook RecPlex, home the Kootenay Ice WHL team, is a 5-minute drive from the hotel while the Canadian Museum of Rail Travel is about a 3-minute drive away. Fort Steele Heritage Town is a 15-minute drive from the hotel and Canadian Rockies International Airport (YXC) can be reached in 20 minutes by car. (All distances and travel time estimates: Google Maps)

Verified by hotel staff on November 22, 2012: pets allowed for $20 per night, one king bed and a sofabed in suites, 100 rooms, three floors, no elevator.
The Good
Reviews used for this analysis were mixed on opinion. Positive points focused on the rooms, the staff, the location and the value-added amenities.

Guests typically found the rooms to be clean and comfortable. A few felt the beds provided a good night's sleep. In general, many thought the rooms were simple yet adequate for the price they paid.

The staff received compliments from many guests and were often referred to as friendly and accommodating.

Some guests felt the location was both easy to find and conveniently located near restaurants, downtown and a shopping mall.

Many guests complimented the free breakfast, which was noted to be to-order and not a typical continental spread. The on-site cafe was also commended for its food and pricing. Some guests found the pool area to be clean and enjoyable. Overall, guests felt these amenities added to the value of their stay.

The Bad
Reviews used for this analysis were mixed and negative comments focused on the age of the building and noise.

Many guests felt the hotel was old and outdated. Some complained about loud or ineffective air conditioning units, older style TVs and old decor in some rooms. Others noted that the fitness centre was dated and the building lacked an elevator.

A few guests complained that they could hear excess traffic noise from their room. Others also felt that the rooms had thin walls allowing for noise to be heard from adjacent rooms and/or hallways.
TripAdvisor.ca ranked this hotel #7 out of 7 hotels and rated it 3 out of 5 based on 37 reviews.

Booking.com rated this hotel 7.8 out of 10 based on 13 guest reviews.

Hotels.com rated this hotel 3.2 out of 5 based on 11 guest reviews.

Expedia.ca rated this hotel 4.2 out of 5 based on 5 guest reviews.

Verified by hotel staff on November 22, 2012: pets allowed for $20 per night, one king bed and a sofabed in suites, 100 rooms, three floors, no elevator.

Editor's Analysis by Steph J.
Analyzed by Steph J.
Stephanie lives on Vancouver Island, BC, where she enjoys all things West Coast. She has daydreamed about travelling since childhood and has visited over a dozen countries since, but Canada is always at the top of her list.


Guest Reviews
6.7
Fair

#11 out of 12
Guest Rating Explained
Rating: 6.7 / 10 Details

No. of guest reviews: 45
Guest Recommended: Yes
Guest Ranking Explained

Heritage Inn Cranbrook is #11 out of 12 hotels in Cranbrook ranked by the ratings provided by guests.
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Show older reviews
Hotel review by guest is Positive
Verified Guest from Kamloops, BC CA rated Heritage Inn Cranbrook 7 out of 10 on July 19, 2006 Verified Guest Hotel Review

"the room was hot, a/c could have used some improvement"
Hotel review by guest is Positive
Verified Guest from Vancouver, BC CA rated Heritage Inn Cranbrook 6 out of 10 on July 07, 2006 Verified Guest Hotel Review

"i was frustrated because the t.v. didn't work."
Hotel review by guest is Positive
John from Nanaimo, BC CA rated Heritage Inn Cranbrook 8 out of 10 on February 15, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Calgary, AB CA rated Heritage Inn Cranbrook 7 out of 10 on December 28, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Cynthia from Terrace, BC CA rated Heritage Inn Cranbrook 9 out of 10 on September 21, 2005 Verified Guest Hotel Review

"A bit of confusion when I first arrived was so promptly dealt with that I felt they really did have my interest at heart. Being in a strange city and a very late at night this was most appreciated."
Hotel review by guest is Positive
Verified Guest from Calgary, AB CA rated Heritage Inn Cranbrook 8 out of 10 on August 24, 2005 Verified Guest Hotel Review

"TWO QUEEN SIZE BEDS WOULD HAVE BEEN BETTER THEN THE PULL OUT BED. AS THE PULLOUT WAS NOT COMFORTABLE. oTHERWISE EVERYTHING ELSE WAS GREAT."
Hotel review by guest is Positive
Yvonne from Edmonton, AB CA rated Heritage Inn Cranbrook 7 out of 10 on August 19, 2005 Verified Guest Hotel Review
Hotel review by guest is Negative
Tara and tanya from Calgary, AB CA rated Heritage Inn Cranbrook 4 out of 10 on August 14, 2005 Verified Guest Hotel Review
Hotel review by guest is Negative
Darren from Crossfield, AB CA rated Heritage Inn Cranbrook 3 out of 10 on August 09, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Jeff from Mesa, AZ US rated Heritage Inn Cranbrook 8 out of 10 on July 23, 2005 Verified Guest Hotel Review

"I was low on cash, and every ATM in the town wouldn't work - "try again later" was the screen's reply. Because of this, my wife and I missed an evening cruise down your beautiful lake... The whole town needs better ATMs, or better ways to get at a person's bank account. The hotel was nice - we especially liked Cameron Lake nearby!"
Hotel review by guest is Positive
Mark from Carvel, AB CA rated Heritage Inn Cranbrook 9 out of 10 on July 11, 2005 Verified Guest Hotel Review
Hotel review by guest is Negative
Hope from Lynn Haven, FL US rated Heritage Inn Cranbrook 3 out of 10 on July 09, 2005 Verified Guest Hotel Review

"I booked my hotel reservation online several weeks prior to my vacation. When I arrived at the hotel the woman who welcomed me was not very nice and said that we would have to pay more money because there would be two people in the room. When I protested she said it was either that or we would not receive breakfast the following day. The next morning, whoever was at the counter (a woman) was very kind to us and helped us to get our vouchers for the breakfast that was supposed to come with the room. She was a pleasure to do business with."
Hotel review by guest is Positive
Kathrina from Saskatoon, SK CA rated Heritage Inn Cranbrook 8 out of 10 on June 27, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Holly from Flagstaff, AZ US rated Heritage Inn Cranbrook 10 out of 10 on November 16, 2004 Verified Guest Hotel Review

"The stay was wonderful and I have highly recommended your hotel to friends. The staff were helpful, the Comedy Club a delight, and the breakfast "to die for." Thanks for making me feel at home, when I was away from home. Cheers! Holly Bondy"
Hotel review by guest is Negative
Verified Guest from Oyama B.c., CA rated Heritage Inn Cranbrook 4 out of 10 on August 24, 2004 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from Calgary, AB CA rated Heritage Inn Cranbrook 4 out of 10 on July 31, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Toronto, ON CA rated Heritage Inn Cranbrook 8 out of 10 on January 08, 2004 Verified Guest Hotel Review

"The hotel was nice and quiet - got a good night's sleep. Jennifer in the restaurant (room service) was terrific. Excellent manner - always smiling and cheerful."
Hotel review by guest is Positive
marshall and alice from Bothell, WA US rated Heritage Inn Cranbrook 8 out of 10 on November 02, 2003 Verified Guest Hotel Review

"When I left the hotel, I forgot my toilet kit which included an electric razor, toothpaste, brushes,comb, etc. Upon asrriving at Banff, I telephoned the hotel and the staff had found the kit. I told tham I would pick up the kit upon my return to the area five days later. I did do that and the hotel kept it for me. When I got home, I found the electric razor was not there. If it was not left in the kit, it must have been left right next to it. I telephoned the hotel, and the desk emplyee was going to look for it. The razor was old and I bought a new electric razor, and I maske no accusations about its disappearance, but I thought the hotel should know dabout this. I thank the staff for holding and returning the kit."


Amenities

  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Swimming pool
  • Airport shuttle
  • Bar / Lounge
  • 24 Hour Reception
  • Air Conditioned
  • Convention Center
  • Banquet Facilities
  • Conference Room(s)
  • Refrigerator
  • Meeting Rooms
  • Kitchenette
  • Microwave
  • Hair Dryer
  • Golf Course (nearby)
  • Photocopier
  • Full-service catering
  • Ceremonies
  • Custom event planning available
  • Jacuzzi
  • Pool Indoor
  • Coffee Shop/Cafeteria
  • Packed Lunches
  • Vending Machines
  • Pillow Top Mattress

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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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