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"the room was hot, a/c could have used some improvement"
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"i was frustrated because the t.v. didn't work."
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"A bit of confusion when I first arrived was so promptly dealt with that I felt they really did have my interest at heart. Being in a strange city and a very late at night this was most appreciated."
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"TWO QUEEN SIZE BEDS WOULD HAVE BEEN BETTER THEN THE PULL OUT BED. AS THE PULLOUT WAS NOT COMFORTABLE. oTHERWISE EVERYTHING ELSE WAS GREAT."
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"I was low on cash, and every ATM in the town wouldn't work - "try again later" was the screen's reply. Because of this, my wife and I missed an evening cruise down your beautiful lake... The whole town needs better ATMs, or better ways to get at a person's bank account.
The hotel was nice - we especially liked Cameron Lake nearby!"
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"I booked my hotel reservation online several weeks prior to my vacation. When I arrived at the hotel the woman who welcomed me was not very nice and said that we would have to pay more money because there would be two people in the room. When I protested she said it was either that or we would not receive breakfast the following day. The next morning, whoever was at the counter (a woman) was very kind to us and helped us to get our vouchers for the breakfast that was supposed to come with the room. She was a pleasure to do business with."
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"The stay was wonderful and I have highly recommended your hotel to friends. The staff were helpful, the Comedy Club a delight, and the breakfast "to die for."
Thanks for making me feel at home, when I was away from home.
Cheers!
Holly Bondy"
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"The hotel was nice and quiet - got a good night's sleep.
Jennifer in the restaurant (room service) was terrific. Excellent manner - always smiling and cheerful."
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"When I left the hotel, I forgot my toilet kit which included an electric razor, toothpaste, brushes,comb, etc. Upon asrriving at Banff, I telephoned the hotel and the staff had found the kit. I told tham I would pick up the kit upon my return to the area five days later. I did do that and the hotel kept it for me. When I got home, I found the electric razor was not there. If it was not left in the kit, it must have been left right next to it. I telephoned the hotel, and the desk emplyee was going to look for it. The razor was old and I bought a new electric razor, and I maske no accusations about its disappearance, but I thought the hotel should know dabout this. I thank the staff for holding and returning the kit."
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