BEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention CentreBEST WESTERN PLUS The Westerly Hotel & Convention Centre

BEST WESTERN PLUS The Westerly Hotel & Convention Centre

7.8 | Good
MAP

Pet-friendly downtown Courtenay hotel with indoor pool, restaurant, bar & live entertainment 

Pros
  • Free amenities: Wi-Fi, parking, local calls
  • Many guests said the staff were friendly and accommodating
  • Wi-Fi was rated very good overall by guests
  • Guests who had rooms in the newer section of the hotel found them clean, comfortable and well-appointed
  • Location was well liked for being near to beaches, boating, restaurants, Comox and Mt Washington
Cons
  • Many guests complained of noise disturbances from a variety of sources both within and outside the hotel
  • Several guests complained of dated rooms in certain wings of the property
  • Several guests complained of no mini-fridge in their room
Freebies
Free Wi-Fi
Free Parking
This hotel is an Editor's Pick for...
Editor's Analysis
Updated Oct 24, 2015
Overview
This lively hotel is located in downtown Courtenay, and is well suited to guests looking for dining and entertainment. It offers a variety of on-site entertainment and dining options with a sports pub that becomes a club with live entertainment on the weekends, a lounge with pool tables and an on-site brewery offering craft beers.
 
This smoke-free hotel features 139 guest rooms over three floors. Common room amenities include free Wi-Fi, free local calls, a 37" flat screen cable TV, a coffeemaker, a desk with ergonomic chair, dataports an iron and ironing board, a hair dryer and climate control. Rooms are furnished with 1 or 2 queen beds or 1 king bed. Room extras include a balcony, mountain views, a sofabed, a second 37" flat screen TV, a mini-fridge, a microwave, a mini-kitchen (mini-fridge, microwave, sink), bathrobes, a second bathroom, a double jacuzzi and a separate bedroom and living room.
 

Free parking is available on site. Pets (ups to 2 dogs under 80 lbs) are allowed for an additional $15, per night to $100 maximum per week.

Westerley Restaurant is open for breakfast, lunch and dinner. Chalk Lounge offers pool tables/darts and is open for dinner. The Flying Canoe Pub is open for lunch and dinner and offers live entertainment, sports viewing, DJs and Karaoke. 24-hour room service is available.

Amenities at the hotel include a heated indoor pool, a hot tub, a sauna, a fitness centre, a games room, a business centre, ski and bike storage, a guest laundry, dry cleaning, elevator, ice/vending machines, free newspapers and meeting rooms. There is a liquor store on site and a 24-hour front desk. 

This hotel is about an 8-minute drive from the Inland Island Highway. Mount Washington Alpine Resort is a 30-minute drive and Strathcona Park can be reached in about 50 minutes by car. Comox Valley Airport is at least a 14-minute drive away. (All travel time estimates: Google Maps)

Confirmed with the front desk on October 23, 2015: the hotel does not have any drive-up rooms
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The Good
The majority of reviews used for this analysis were positive and focused on the staff, the rooms, the amenities and the location.

The hotel staff and service received good scores. Guests described them as very friendly and professional. Some expressed that the staff went above and beyond.

Many guests felt the rooms were comfortable, clean and well-appointed with comfortable beds, especially those in the newer section of the hotel.

Several guests enjoyed the buffet breakfast and other meals (homemade chowder, pizza) on site, and others mentioned the inviting fireplace in the lobby, with comfortable sofas for relaxing.

Many guests liked the location. One recent guest wrote, "Walking distance to the local mall, grocery stores, and pub with great food right out front. Woodlands Gardens and Miracle Beach 19km up the road." Another said it was close to restaurants, Comox and Mt. Washington.

Several guests felt the hotel provided good value and many were pleased that the hotel offered them $7 vouchers for spending on meals.
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The Bad
Although the majority of reviews read for this review were positive, a common complaint made by some focused on noise disturbances, and another was on the condition of the older section of the hotel.

Noise disturbance was an issue for several guests. Guests cited AC units within the rooms, the sound of water running due to showers and toilets, doors slamming, hallway chatter, and the pub with outside seating and noisy pub patrons as creating a disturbance.

Also, certain rooms proved to be too noisy for several guests: rooms that overlooked the river to the southeast of the property faced a bridge with busy traffic all night long. Guests explained that the bridge was made of steel grating and loud whining sounds were amplified toward the hotel, which made it difficult to rest. The room over the underground parking drive-thru, also proved to be noisy with cars passing through until 2 am and 3 am at times, and another guest complained of noise from being across from the "machinery room for the elevator" which produced a continuous sound.

Some reviewers judged certain wings of the hotel to be dated and worn and more than one reviewer said the pool was small, dark and hidden in the basement. One guest conveyed the sentiment of several guests well, "We were surprised to get a dated room in the old hotel wing, which had a sunken balcony with no view at all. The room was dark, but generally clean. The bed was comfy. The hidden swimming pool and sauna were a bit depressing."

Occasionally guests complained of not enough parking or not having a mini-fridge in their rooms.
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Show Sources
Sources
TripAdvisor.ca ranked this hotel #4 out of 10 hotels and rated it 4 out of 5, based on 435 guest reviews.

Booking.com rated this hotel 8.1 out of 10, based on 115 guest reviews.

Expedia.ca rated this hotel 3.9 out of 5, based on 104 guest reviews. 92% of guests recommended this hotel.

Editor's Analysis by Steph J.
Analyzed by Steph J.
Stephanie lives on Vancouver Island, BC, where she enjoys all things West Coast. She has daydreamed about travelling since childhood and has visited over a dozen countries since, but Canada is always at the top of her list.
Guest Reviews
7.8
Good
#
7 / out of 8
hotels in Courtenay

Rated 7.8/10 based on 1064 reviews

Ranked #7 out of 8 hotels in Courtenay

1064
Map Marker BEST WESTERN PLUS The Westerly Hotel & Convention Centre
1590 Cliffe Avenue, Courtenay, BC