OverviewThis property is situated within a 1-minute drive of the Trans-Canada Highway and is a 3-minute drive north of the Chilliwack Heritage Park and Exhibition venue. This hotel also neighbours a Cool Creek Truck Stop (gas and service station). Offering multiple restaurants and recreational amenities, this property is well suited for guests who prefer to access dining and entertainment on site.
This hotel is 100% smoke-free and all 74 rooms and suites include free Wi-Fi, free local calls, a coffeemaker, a 32" flat screen TV with pay-per-view movies, a work desk, an iron and ironing board, a hair dryer and individual climate control. Rooms are furnished with two queen beds or one king bed. Guests may choose rooms with exterior views or interior garden atrium/indoor pool views.
The VIP suite at this property provides more spacious accommodations and is equipped with one king bed, a sofabed, a jetted tub, a dining table and a wet bar.
This hotel has two floors and no elevator. Free parking is available on site and pets are permitted for an additional fee of $10 per night, per pet (maximum of two pets per room).
There are multiple on-site dining options. The Garden Court Atrium Dining Room serves dinner on Friday and Saturday and Sunday brunch, while the Coffee Mill Restaurant is open daily for breakfast, lunch and dinner. JD's Lounge features live entertainment and alcoholic beverage service. This hotel also has an on-site Cold Beer, Wine and Liquor store (open daily from 9 am to 11 pm).
On-site recreational amenities include an indoor pool, a hot tub, a sauna, a garden atrium, a games room and off-track betting (horse racing). Other on-site amenities include meeting/conference space, dry cleaning service, guest laundry facilities, safe deposit boxes, baggage storage and a 24-hour front desk.
Prospera Centre (arena and concert venue) is 6 minutes away by car, while the Chilliwack Airport (YCW) is a 10-minute drive away. The Cottonwood Mall (shopping centre) and neighbouring restaurants and shops may all be accessed within a 5-minute drive. The Harrison Hot Springs and beach are about 35 minutes away by car. (All driving time estimates: Google Maps)
The GoodMany guests described overall pleasant stays at this hotel and some reviewers indicated that they were likely to stay at this property again, among the reviews used for this analysis. Room cleanliness and customer service were mentioned by guests as the highlights of this property.
Many guests described their rooms as clean and a few reviewers thought that their rooms were generally comfortable and spacious. A few guests specifically mentioned that their beds were comfortable.
The staff throughout the hotel were complimented by guests and reviewers described the staff as friendly and accommodating.
Several reviewers stated that they enjoyed the indoor garden atrium and pool area, with one guest describing the area as "beautiful".
Both the Atrium Restaurant and the Coffee Mill Restaurant received praise from several guests who thought that the food was good and that the prices were reasonable.
Several guests mentioned that the location of this hotel was convenient for accessing the Trans-Canada Highway, while a few other reviewers said that there was a Tim Horton's coffee shop located at the neighbouring truck stop and was within walking distance.
The Bad
Among the reviews sourced for this analysis, several guests thought that the guest room decor was in need of updates. One reviewer described the decor as reminiscent of the "80s", while a couple of guests specifically thought that the bathrooms were in need of upgrades.
A few guests complained about noise disturbances. One reviewer said that noise from the on-site lounge penetrated her room that faced the indoor atrium. Another guest complained about traffic noise from the neighbouring truck stop.
While some guests praised the food and prices at the two on-site restaurants, a couple of reviewers were not satisfied with their experience at the on-site lounge. One guest did not enjoy the food, while another reviewer thought that the drink prices were expensive.
A few reviewers thought that the hotel could improve by offering a free breakfast and by supplying mini-fridges in the guest rooms.
TripAdvisor.ca ranked this hotel #4 out of 10 properties in Chilliwack, with an average score of 4 out of 5, from 77 reviews.
Booking.com gave this property an average score of 7.7 out of 10, based on 22 guest reviews.
Hotels.com gave this hotel an average score of 3.9 out of 5, from 10 guest reviews.
