Many of the reviews used for this analysis were positive and focused on the hotel's staff and its location.
Many guests felt the staff were friendly and professional. Some guests said that the housekeeping staff were courteous and efficient and that the front desk staff were knowledgeable and accommodating. The restaurant staff also received many compliments from guests.
The hotel's downtown, waterfront location was a big plus for many guests. Being able to walk to restaurants, shops, and local attractions was considered a convenience. This area of town was also said to be close to fishing charter and adventure tour companies. The ocean views from some rooms and areas of the hotel were also a highlight for many guests. Some mentioned seeing cruise ships while others appreciated the view of neighbouring islands and mountain ranges.
Many guests described their rooms as comfortable and well equipped. Guests mentioned appreciating the in-room fridge, the large TVs, and a sufficient number of outlets for charging electronics.
The breakfast also got some good reviews from guests, who described it as including bacon, eggs, and hash browns in addition to standard continental breakfast items.