7.5 | Good
BEST WESTERN PLUS Austrian Chalet
Seaside hotel on Island Highway with value-added extras
- Free Wi-Fi, parking, and continental breakfast
- Many guests enjoyed the seaside location
- Many guests felt the addition of certain complimentary services and amenities added value to their stay
- Several guests felt the staff were friendly and accommodating
- Some guests complained about noise from the highway
- Some guests felt the hotel was dated
- Some guests felt the distance from downtown (6-minute drive) was inconvenient
Updated Oct 17, 2012
This 100% non-smoking hotels offers 60 rooms and suites over 3 floors. Standard features include a TV, a fridge, an iron and ironing board, a coffeemaker, a balcony or patio, a hairdryer, and 2 queen beds or 1 king bed. All rooms also include free Wi-Fi and local calls. Suites can sleep up to 6 people and may also include a kitchenette, 2 floors, and a separate bedroom and living room areas. Pets are allowed for an additional $25 per night.
Amenities at this hotel include an indoor pool, a hot tub, a fitness centre, a sauna, an outdoor 6-hole mini-golf course, a seasonal BBQ area, coin-operated laundry, and meeting and banquet facilities. Free parking and a complimentary continental breakfast are also available to all guests.
The hotel is a 6-minute drive from downtown Campbell River, which features boutique shops, restaurants, Tidemark Theatre, and a BC Ferries Terminal servicing Quadra and Cortes Islands. Discovery Pier is a 4-minute drive up the highway. A number of fishing charter companies can be reached within 15 minutes by car, while Mount Washington Alpine Resort is about an hour's drive away. Campbell River Airport is a 33-minute drive away. (All distances and travel time estimates: Google Maps)
Many guests appreciated that this hotel was located across the street from the ocean. Although it is a rocky beach, guests appreciated the view and some commented that they were able to see cruise ships and even whales from the hotel property. Many guests also enjoyed accessing the oceanside walkway across the street from the hotel.
Many guests felt that the inclusion of complimentary services such as a continental breakfast, parking, and Wi-Fi added value to their stay. Kitchenettes in some suites, the indoor pool, and guest-operated laundry were also much-appreciated extras.
Many guests felt the staff were friendly and accommodating. Some noted that the staff were very helpful and had good knowledge of the local area.
Some guests felt that noise from the adjacent highway was very disturbing. Rooms on the highway side of the hotel were felt to be most affected and a few reviewers suggested that future guest request a room on the other side of the building (although that would limit the ocean view).
Some guests felt that the hotel, although clean and well maintained, was outdated. The exterior decor and kitchenettes were both areas that a few guests regarded as dated. Others made note of inconveniences that reflected the age of the building, such as no elevator, no air conditioning in some rooms, and 2-storey suites with the bedroom upstairs and the bathroom downstairs.
Some guests felt that the hotel's distance from downtown (6-minute drive) was somewhat inconvenient. They felt that there were limited dining options nearby and that a car was required in order to get to town and/or to dine out.
Hotels.com ranked this hotel 3.9 out of 5 or good, based on 38 guest reviews.
Booking.com ranked this hotel 7.7 out of 10, based on 36 guest reviews.
7 out of 10 | Verified Guest stayed June 04, 2011
"Check-in time is 3PM. Although I arrive at 1PM, there was no effort of the hotel to give me the room before 3PM!"
7 out of 10 | Verified Guest stayed March 12, 2004
"Exercise equipment was not functional due to a broken cable. When I brought this to the desk clerk's attention, she informed me they were aware of it, but had no plan to repair it because they may be getting a new system in two months. I was disappointed the hotel was willing to be without operational weight lifting equipment for at least two months, instead of having a relatively minor repair done to the existing equipment so that it would be available during the interim. My stay was four nights, I reported the problem on the first night, and believe had it been attended to I could have used it on the third and fourth evenings of my stay."
8 out of 10 | Verified Guest stayed March 05, 2004
"I think the gym facilities could be improved to include more machines, as, currently, only two people can work out at a time and the space is small. Otherwise, I loved my stay and the staff were excellent!"