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BEST WESTERN PLUS Austrian Chalet is a 3 star hotel in Campbell River, British Columbia, Canada 462 South Island Highway, Campbell River, BC, Canada
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Seaside hotel on Island Highway with value-added extras

  • Free Wi-Fi, parking, and continental breakfast
  • Many guests enjoyed the seaside location
  • Many guests felt the addition of certain complimentary services and amenities added value to their stay
  • Several guests felt the staff were friendly and accommodating
  • Some guests complained about noise from the highway
  • Some guests felt the hotel was dated
  • Some guests felt the distance from downtown (6-minute drive) was inconvenient

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Editor's Analysis
Updated on Oct 17, 2012
The Best Western Plus Austrian Chalet is located on the Island Highway south of downtown Campbell River, across the street from the ocean and the Rotary Seawalk pathway. Its location, amenities, and inclusion of certain complimentary services make it well used by those touring Vancouver Island and Campbell River by car and wanting a value-added stay.

This 100% non-smoking hotels offers 60 rooms and suites over 3 floors. Standard features include a TV, a fridge, an iron and ironing board, a coffeemaker, a balcony or patio, a hairdryer, and 2 queen beds or 1 king bed. All rooms also include free Wi-Fi and local calls. Suites can sleep up to 6 people and may also include a kitchenette, 2 floors, and a separate bedroom and living room areas. Pets are allowed for an additional $25 per night.

Amenities at this hotel include an indoor pool, a hot tub, a fitness centre, a sauna, an outdoor 6-hole mini-golf course, a seasonal BBQ area, coin-operated laundry, and meeting and banquet facilities. Free parking and a complimentary continental breakfast are also available to all guests.

The hotel is a 6-minute drive from downtown Campbell River, which features boutique shops, restaurants, Tidemark Theatre, and a BC Ferries Terminal servicing Quadra and Cortes Islands. Discovery Pier is a 4-minute drive up the highway. A number of fishing charter companies can be reached within 15 minutes by car, while Mount Washington Alpine Resort is about an hour's drive away. Campbell River Airport is a 33-minute drive away. (All distances and travel time estimates: Google Maps)
The Good
Although there were some mixed reviews used for this analysis, the majority were positive and focused on the hotel's oceanfront location, its value, and its staff.

Many guests appreciated that this hotel was located across the street from the ocean. Although it is a rocky beach, guests appreciated the view and some commented that they were able to see cruise ships and even whales from the hotel property. Many guests also enjoyed accessing the oceanside walkway across the street from the hotel.

Many guests felt that the inclusion of complimentary services such as a continental breakfast, parking, and Wi-Fi added value to their stay. Kitchenettes in some suites, the indoor pool, and guest-operated laundry were also much-appreciated extras.

Many guests felt the staff were friendly and accommodating. Some noted that the staff were very helpful and had good knowledge of the local area.

The Bad
Although many of the reviews used for this analysis were positive, some negative reviews focused on highway noise, the age of the hotel, and its distance from town.

Some guests felt that noise from the adjacent highway was very disturbing. Rooms on the highway side of the hotel were felt to be most affected and a few reviewers suggested that future guest request a room on the other side of the building (although that would limit the ocean view).

Some guests felt that the hotel, although clean and well maintained, was outdated. The exterior decor and kitchenettes were both areas that a few guests regarded as dated. Others made note of inconveniences that reflected the age of the building, such as no elevator, no air conditioning in some rooms, and 2-storey suites with the bedroom upstairs and the bathroom downstairs.

Some guests felt that the hotel's distance from downtown (6-minute drive) was somewhat inconvenient. They felt that there were limited dining options nearby and that a car was required in order to get to town and/or to dine out. ranked this hotel #5 out of 18 hotels with an average guest rating of 3.5 out of 5, based on 107 reviews. ranked this hotel 3.9 out of 5 or good, based on 38 guest reviews. ranked this hotel 7.7 out of 10, based on 36 guest reviews.

Editor's Analysis by Steph J.
Analyzed by Steph J.
Stephanie lives on Vancouver Island, BC, where she enjoys all things West Coast. She has daydreamed about travelling since childhood and has visited over a dozen countries since, but Canada is always at the top of her list.

Guest Reviews
Guest Rating Explained
Rating: 7.6 / 10 Details

No. of guest reviews: 241
Guest Recommended: Yes
Guest Ranking Explained

BEST WESTERN PLUS Austrian Chalet is #4 out of 8 hotels in Campbell River ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Joan from Fanny Bay, BC CA rated BEST WESTERN PLUS Austrian Chalet 7 out of 10 on December 27, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Filderstadt, DE rated BEST WESTERN PLUS Austrian Chalet 7 out of 10 on June 04, 2011 Verified Guest Hotel Review

"Check-in time is 3PM. Although I arrive at 1PM, there was no effort of the hotel to give me the room before 3PM!"
Show older reviews
Hotel review by guest is Positive
Verified Guest from Coventry, GB rated BEST WESTERN PLUS Austrian Chalet 9 out of 10 on August 13, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Armstrong, BC CA rated BEST WESTERN PLUS Austrian Chalet 7 out of 10 on March 12, 2004 Verified Guest Hotel Review

"Exercise equipment was not functional due to a broken cable. When I brought this to the desk clerk's attention, she informed me they were aware of it, but had no plan to repair it because they may be getting a new system in two months. I was disappointed the hotel was willing to be without operational weight lifting equipment for at least two months, instead of having a relatively minor repair done to the existing equipment so that it would be available during the interim. My stay was four nights, I reported the problem on the first night, and believe had it been attended to I could have used it on the third and fourth evenings of my stay."
Hotel review by guest is Positive
Verified Guest from West Vancouver, BC CA rated BEST WESTERN PLUS Austrian Chalet 8 out of 10 on March 05, 2004 Verified Guest Hotel Review

"I think the gym facilities could be improved to include more machines, as, currently, only two people can work out at a time and the space is small. Otherwise, I loved my stay and the staff were excellent!"


  • Business Center
  • High-speed Internet
  • Fitness Room/Gym
  • Parking
  • Swimming pool
  • Pet Friendly
  • Disabled Access
  • 24 Hour Reception
  • Non-Smoking Rooms
  • Banquet Facilities
  • Safe-Deposit Box
  • Sauna
  • Refrigerator
  • Cable / Satellite TV
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • TV
  • Laundry service
  • Spa bath / Jacuzzi
  • Garden
  • Water Activities
  • Fishing
  • Golf (miniature)
  • Kayaking
  • Hiking
  • Photocopier
  • Desk
  • Courier
  • Full-service catering
  • Disabled Accessible Rooms
  • Jacuzzi
  • Internet Connection (wireless)
  • Pool Indoor
  • Picnic Area/Tables
  • Luggage Storage
  • Ice Machine
  • Vending Machines
  • Family Room
  • Late check-out (subject to availability)
  • Self Laundry
  • Free Parking

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#4 out of 8 hotels in Campbell River city based on 241 guest reviews

Other hotel options in Campbell River:
More Frequently Booked
6.6 Fair
Anchor Inn & Suites
Higher Rated By Guests
7.8 Good
Painter's Lodge
Sometimes Less Expensive
7.1 Good
Travelodge Campbell River

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