OverviewLocated in downtown Burnaby, the Holiday Inn Express Hotel Vancouver Metrotown is well-suited for business and vacation travellers who require a centrally-located hotel near shopping, restaurants, and the SkyTrain.
This non-smoking hotel has 100 air-conditioned guest rooms and suites, all of which offer free Wi-Fi, cable TV, a coffeemaker, a microwave, a mini-fridge, a desk, a hair dryer, and an iron and ironing board. Standard rooms offer one king or two queen beds, while suites offer a king bedroom, a separate dining/living room with a sofabed, a dining table, and bathrobes for each guest.
Hotel amenities include a business centre, a fitness centre, a heated rooftop pool, a hair salon, a convenience store, and 5,000 square feet of meeting space. Accessible rooms are available upon request, underground parking is free, and pets are permitted for a fee of $25 per room per night.
A complimentary breakfast is served to all guests daily, and other nearby dining options include Yakko Sushi Restaurant (around the corner) and Green Basil Thai Restaurant (roughly a 6-minute walk northeast of the hotel).
The Holiday Inn Express is connected to both Metropolis at Metrotown (Vancouver's largest shopping complex) and the Metrotown SkyTrain station which connects Burnaby with downtown Vancouver and surrounding areas. Vancouver's city centre is about a 20-minute drive northwest of the hotel. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, free breakfast, pets permitted for $25 per room per day (call date: Nov. 13, 2012).
The GoodThe majority of reviews consulted for this analysis were positive with much praise going to the hotel's location, staff, and value.
Most guests were pleased with the hotel's location. They described it as being close to the SkyTrain station, restaurants, and the Metrotown Shopping Complex. It was also mentioned that downtown Vancouver was a 15-minute ride from the hotel on the SkyTrain.
The hotel's staff were a source of several compliments by reviewers, who characterized them as helpful, friendly, and "experts on the area". Guests also remarked that the customer service was excellent, and the check-in process was easy.
Many lodgers felt this hotel was of good value. They considered the rate, the free parking, the free Wi-Fi and the included breakfast as adding worth to their stay. It was also mentioned that the hotel was a reasonable alternative to a downtown Vancouver hotel, because of its close proximity to the downtown via the SkyTrain.
The Bad
While most of the reviews consulted for this analysis were positive, there were a couple of common complaints among reviewers, which included noise transfer and rooms.
Some guests had noise complaints while staying at this hotel. They described hearing noise from the bus depot, the SkyTrain, the cooling fans outside their rooms, and from the in-room AC units. It was also mentioned that noise could be heard from the hallways in rooms located near the elevators.
While most guests were pleased with their accommodations, a few guests were disappointed with their rooms. They found the carpets to be worn and the decor to be outdated, and also felt the size of the rooms and bathrooms were too small.
TripAdvisor.com guest reviews ranked the hotel #7 out of 12 Burnaby hotels from 101 reviews.
Hotels.com guest reviews rated the hotel 4.5 out of 5 from 79 reviews.
Expedia.com guest reviews rated the hotel 4.3 out of 5 with an 95% recommendation rate from 37 reviews.
Verified with a front desk agent: Free Wi-Fi, free parking, free breakfast, pets permitted for $25 per room per day (call date: Nov. 13, 2012).
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Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
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